Epicor incident

Degraded AIRO knowledge responses

Major Resolved View vendor source →

Epicor experienced a major incident on August 6, 2026 affecting Workato and Recipe runtime and 1 more component, lasting 21m. The incident has been resolved; the full update timeline is below.

Started
Aug 06, 2026, 04:42 AM UTC
Resolved
Aug 06, 2026, 05:04 AM UTC
Duration
21m
Detected by Pingoru
Aug 06, 2026, 04:42 AM UTC

Affected components

WorkatoRecipe runtimeWorkbotAPI gatewayEmail notificationsWebhook ingestionOn-premise connectivityWebsiteRecipe job processingWorkbot for Workplace

Update timeline

  1. investigating Aug 06, 2026, 04:42 AM UTC

    Beginning at approximately 22:00 UTC on 5 August 2026, customers using AIRO may experience slow or failed responses to knowledge-related questions — for example, "What are pub sub limits in Workato?" Affected requests may take significantly longer than usual to return, and a subset may fail to return an answer at all. Recipe building and other AIRO workflows are operating normally. We are aware of the issue and our engineering team is actively working to resolve it. We will post an update as soon as we have more information.

  2. resolved Aug 06, 2026, 05:04 AM UTC

    AIRO knowledge responses have returned to normal operation. If you encounter any issues, please contact Workato Support at https://support.workato.com