Resolved after 31 minutes, affecting Kinetic and Kinetic and 1 more, on August 4, 2026.
The incident affecting the availability of Kinetic for a subset of customers in the Americas region has been resolved. Our teams identified SQL blocking within the database environment as the cause of the disruption. Service has been restored, and monitoring has confirmed that the system is operating normally. We apologize for the disruption and appreciate your patience while we worked to restore service. If you continue to experience any issues, please raise a ticket through the EpicCare Service Portal.
Affected components
Update timeline
- identified Aug 04, 2026, 05:43 PM UTC
We are currently investigating an incident affecting the availability of Kinetic production environment for a subset of customers in the Americas US region. Our technical teams are fully engaged and working to restore service as quickly as possible. We apologize for the impact to your operations and will provide the next update within 60 minutes, or sooner if there is a significant change.
- resolved Aug 04, 2026, 06:14 PM UTC
The incident affecting the availability of Kinetic for a subset of customers in the Americas region has been resolved. Our teams identified SQL blocking within the database environment as the cause of the disruption. Service has been restored, and monitoring has confirmed that the system is operating normally. We apologize for the disruption and appreciate your patience while we worked to restore service. If you continue to experience any issues, please raise a ticket through the EpicCare Service Portal.
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