Epicor incident
Kinetic - UK - Intermitted Printing issue on subset of standard reports
Epicor experienced a major incident on July 12, 2026 affecting Kinetic and Kinetic and 1 more component, lasting 5h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 12, 2026, 02:08 PM UTC
We are currently investigating an incident affecting Live SSRS reporting functionality for some customers in the UK region. Customers may be unable to generate or access reports at this time. Our technical teams are actively investigating and working to restore service as quickly as possible. We apologize for the impact to your operations and will provide the next update within 60 minutes, or sooner if there is a significant change.
- identified Jul 12, 2026, 03:09 PM UTC
We are continuing to investigate the incident affecting Live SSRS reporting functionality for some customers in the UK region. The root cause has not yet been confirmed. Customers may continue to experience issues generating or accessing reports while our teams review service health, system activity, and related components. We apologize for the ongoing disruption and will provide the next update within 60 minutes, or sooner if there is a significant change.
- identified Jul 12, 2026, 04:52 PM UTC
We are continuing to investigate the incident affecting Live SSRS reporting functionality for some customers in the UK region. The root cause has not yet been confirmed. Our technical teams remain actively engaged and are also working with Microsoft to support the investigation and restoration efforts. Customers may continue to experience issues generating or accessing reports while the investigation continues. We apologize for the ongoing disruption and will provide the next update within 60 minutes, or sooner if there is a significant change.
- identified Jul 12, 2026, 07:13 PM UTC
We are currently investigating an incident affecting Live SSRS reporting functionality for some customers in the UK region. Customers may be unable to generate specific reports at this time. Our technical teams are actively investigating and working to restore service as quickly as possible. We apologize for the impact to your operations and will provide the next update within 60 minutes, or sooner if there is a significant change.
- resolved Jul 12, 2026, 08:05 PM UTC
The incident affecting printing functionality in Live Specific Reports for some customers in UK Region has been resolved. Printing services have been restored, and our teams have confirmed that print jobs are processing successfully. We apologize for the disruption and appreciate your patience while we worked to restore this functionality. If you continue to experience any printing issues, please raise a ticket through the EpicCare Service Portal.