Epicor experienced a major incident on July 6, 2026 affecting Epicor CPQ and Epicor CPQ - Europe and 1 more component, lasting 4h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 06, 2026, 02:27 PM UTC
We are currently investigating an incident that may be causing degraded performance in Epicor CPQ for some customers in Europe region. Customers may experience slow response times or intermittent delays while using the service. Our technical teams are actively investigating and working to restore normal performance. We apologize for any disruption and will provide the next update within 60 minutes, or sooner if there is a significant change.
- investigating Jul 06, 2026, 03:13 PM UTC
We are continuing to investigate degraded performance affecting Epicor CPQ for some customers in Europe. The root cause has not yet been confirmed. Customers may continue to experience slow response times, delays, or intermittent timeouts while our teams work to identify the cause and restore normal performance. We apologize for the continued impact and will provide the next update within 60 minutes, or sooner if there is a significant change.
- investigating Jul 06, 2026, 04:00 PM UTC
We are continuing to investigate degraded performance affecting Epicor CPQ for some customers in Europe region. The root cause has not yet been confirmed. Customers may continue to experience slow response times, delays while our teams work to identify the cause and restore normal performance. We apologize for the continued impact and will provide the next update within 60 minutes, or sooner if there is a significant change.
- investigating Jul 06, 2026, 05:38 PM UTC
We have performed server maintenance to allow build jobs to resume processing. Customers may continue to experience longer-than-normal build times over the next hour while workers process the backlog of jobs that accumulated during the incident. As the backlog clears, build processing is expected to improve. We will continue to closely monitor service performance and provide the next update within 60 minutes, or sooner if there is a significant change.
- resolved Jul 06, 2026, 07:00 PM UTC
We are pleased to inform you that the issue affecting Epicor CPQ performance for some customers in the Europe region has been resolved. Following continued monitoring, the build queues and processing backlogs have cleared, and build performance has returned to normal. We appreciate your patience while we worked to restore the service.