Resolved after 1 hour 9 minutes, affecting Kinetic and Kinetic - G - Americas and 1 more, on October 28, 2026.
The incident affecting printing functionality in Production for customers in Kinetic - G - Americas has been resolved. Printing services have been restored, and our teams have confirmed that print jobs are processing successfully. We apologize for the disruption and appreciate your patience while we worked to restore this functionality. If you continue to experience any printing issues, please raise a ticket through the EpicCare Service Portal.
Affected components
Update timeline
- investigating Oct 28, 2026, 01:40 PM UTC
We are currently investigating an incident affecting printing functionality in Production for some customers in Kinetic - G - Americas. Customers may be unable to generate, send, or complete print jobs at this time. Our technical teams are actively investigating and working to restore printing services as quickly as possible. We apologize for the impact to your operations and will provide the next update within 60 minutes, or sooner if there is a significant change.
- resolved Oct 28, 2026, 02:49 PM UTC
The incident affecting printing functionality in Production for customers in Kinetic - G - Americas has been resolved. Printing services have been restored, and our teams have confirmed that print jobs are processing successfully. We apologize for the disruption and appreciate your patience while we worked to restore this functionality. If you continue to experience any printing issues, please raise a ticket through the EpicCare Service Portal.
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