[06/11/2026] - Envoy Dashboard Unavailable
Affected: Envoy DashboardMobile
Envoy Outage History
Envoy is up right nowEnvoy had 47 outages in the last 2 years totaling 190h 34m of downtime — averaging 1.9 incidents per month.
There were 47 Envoy outages since December 17, 2024 totaling 190h 34m of downtime. Each is summarised below — incident details, duration, and resolution information.
[05-11-2026] Dashboard experiencing intermittent loading issues
Affected: Envoy Dashboard
Timeline · 4 updates
- investigating May 11, 2026, 05:35 PM UTC
We are currently investigating an issue causing intermittent slow performance with the Envoy dashboard. Some users may experience delays or difficulty accessing certain features. Our team is actively working to identify the root cause and implement a fix. We apologize for the inconvenience and appreciate your patience while we work to restore full functionality. For any further questions, please contact Envoy Support via [email protected]
- investigating May 11, 2026, 06:02 PM UTC
We are continuing to investigate this issue.
- resolved May 11, 2026, 06:03 PM UTC
This incident has been resolved.
- postmortem May 15, 2026, 07:42 PM UTC
On May 11 at around 10:21 AM PDT, a scheduled background job combined with high traffic patterns pushed our application database past its capacity, causing a performance bottleneck that made the Envoy Dashboard slow and unresponsive. Our team identified the responsible job and optimized and scaled the database to restore dashboard performance. An internal post-mortem has been organized to analyze the incident and note key learnings and action items. If you have any questions or require additional information, please don't hesitate to contact our Customer Support team via [[email protected]](mailto:[email protected]) or contact your dedicated account manager.
Envoy products are experiencing an outage
Affected: Envoy DashboardVisitor registrationDeliveriesRoomsMaps
Timeline · 5 updates
- investigating May 08, 2026, 01:16 AM UTC
We are currently looking into the issue to identify the root cause.
- monitoring May 08, 2026, 01:40 AM UTC
The issue has been identified, and we’re seeing improvements across all product functionality.
- monitoring May 08, 2026, 01:53 AM UTC
We are continuing to monitor for any further issues.
- resolved May 08, 2026, 03:17 AM UTC
This incident has been resolved.
- postmortem May 21, 2026, 01:39 AM UTC
On May 7, 2026, at around 5:36 PM PDT, a thermal event at an AWS data center caused a power loss to the hardware in one of the regions where we host our database. AWS continued to report the database as healthy despite it being unavailable, causing our application to repeatedly attempt connections to an unreachable database, which brought the Envoy Dashboard down. Our team restored service by rerouting database traffic to a healthy region. An internal post-mortem has been organized to analyze the incident and note key learnings and action items. If you have any questions or require additional information, please don't hesitate to contact our Customer Support team via [[email protected]](mailto:[email protected]) or contact your dedicated account manager.
Issues with Auto Sign-in
Affected: Auto Check-in via Access ControlAuto-Check in via Wifi Integrations
Timeline · 4 updates
- investigating Mar 12, 2026, 02:51 PM UTC
We are investigating issues impacting auto-sign in.
- identified Mar 12, 2026, 03:13 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Mar 12, 2026, 04:01 PM UTC
This incident has been resolved.
- postmortem May 18, 2026, 07:16 PM UTC
On March 11 at around 11:24 AM PST, an authentication issue caused sign-in events from integrations like WiFi, badge readers, and SSO to be queued instead of processed. Our team resolved the issue and replayed the queued events to ensure all impacted data was recovered. An internal post-mortem has been organized to analyze the incident and note key learnings and action items. If you have any questions or require additional information, please don't hesitate to contact our Customer Support team via [[email protected]](mailto:[email protected]) or contact your dedicated account manager.
[01/27/2026] - Performance Issues with Maps
Affected: Maps
Timeline · 4 updates
- investigating Jan 27, 2026, 04:50 PM UTC
We are currently investigating the issue.
- monitoring Jan 27, 2026, 05:34 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jan 27, 2026, 05:34 PM UTC
We are continuing to monitor for any further issues.
- resolved Jan 27, 2026, 05:59 PM UTC
This incident has been resolved.
SMS Notification delayed
Affected: SMS notifications
Timeline · 3 updates
- investigating Jan 26, 2026, 04:55 PM UTC
We are currently investigating this issue.
- investigating Jan 26, 2026, 04:56 PM UTC
We are continuing to investigate this issue.
- resolved Jan 26, 2026, 05:59 PM UTC
We are currently experiencing slower loading time with our . Our engineering team is currently investigating the root cause of the issue.
1.23.2026 | Envoy Visitors - Device Connectivity issues
Affected: Visitor registration
Timeline · 4 updates
- investigating Jan 23, 2026, 11:07 PM UTC
We are currently investigating issues related to Visitors device connectivity that may be impacting badge printing functionality for some customers. Our team is actively working to identify the root cause and assess for a resolution; updates will be shared as more information becomes available. We appreciate your understanding - for any additional questions or feedback, please contact the Customer Support team via live chat or [email protected]!
- investigating Jan 24, 2026, 02:24 AM UTC
We continue to investigate reports of customers experiencing difficulties printing badges in the Envoy Kiosk App. Our team has identified a potential code issue that may be contributing to this behavior and is working to confirm the root cause. We will provide another update as soon as we have more information.
- monitoring Jan 25, 2026, 02:35 AM UTC
Envoy Kiosk v5.59.0 has been released to the App Store with changes aimed at stabilizing the printer functionality issues. We are monitoring the situation to confirm the fix is working as expected.
- resolved Jan 28, 2026, 10:32 PM UTC
The issue has been resolved, and printer functionality has been stable with the new update.
Room tablets are experiencing an outage.
Affected: Envoy DashboardRooms
Timeline · 4 updates
- investigating Jan 16, 2026, 12:58 PM UTC
We are currently investigating this issue.
- identified Jan 16, 2026, 01:21 PM UTC
Team has identified the problem and is working on the solution.
- monitoring Jan 16, 2026, 01:43 PM UTC
A fix has been deployed, and room devices are gradually returning online.
- resolved Jan 16, 2026, 02:43 PM UTC
The issue has been resolved. Rooms devices are up and running and Envoy dashboard is operational.
Envoy rooms are partially down
Timeline · 1 update
- resolved Jan 15, 2026, 05:41 PM UTC
Engineers have identified the root cause and deployed the fix. The issue was fully resolved at 9:35am
Some Envoy Kiosk users are unable to print badges
Affected: Visitor registration
Timeline · 5 updates
- investigating Jan 02, 2026, 05:57 PM UTC
We are currently investigating this issue.
- investigating Jan 02, 2026, 07:43 PM UTC
We are continuing to investigate this issue.
- monitoring Jan 02, 2026, 07:45 PM UTC
We have deployed version 4.55.2 of the Envoy Visitors Kiosk to the App Store. Updating to this version of the app should fix the problem.
- monitoring Jan 03, 2026, 12:17 AM UTC
We are continuing to monitor for any further issues.
- resolved Jan 03, 2026, 12:18 AM UTC
This incident has been resolved.
Elevated errors on accessing the Envoy site
Affected: Envoy DashboardEmployee RegistrationVisitor registrationDesksDeliveriesAuto Check-in via Access ControlAnalyticsPush notificationsRoomsMobileSlack notificationsAuto-Check in via Wifi IntegrationsMapsDeveloper APIPartner Integrations
Timeline · 5 updates
- investigating Dec 05, 2025, 09:03 AM UTC
We are seeing elevated error rates on attempting to access the Envoy site. We are currently investigating issues with Cloudflare: https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q We will update when we have more information.
- investigating Dec 05, 2025, 09:09 AM UTC
We are continuing to investigate this issue.
- monitoring Dec 05, 2025, 09:14 AM UTC
We are seeing some portions of the site recover.
- monitoring Dec 05, 2025, 09:19 AM UTC
We are seeing the site recover to full operational status. We will continue monitoring.
- resolved Dec 05, 2025, 09:32 AM UTC
This incident has been resolved.
Slack integration for Envoy is experiencing an outage
Affected: Slack notifications
Timeline · 3 updates
- investigating Nov 17, 2025, 04:16 PM UTC
We are experiencing issues with our Slack integration. Both installation and notification sending via Slack are currently unavailable.
- identified Nov 17, 2025, 04:22 PM UTC
We have identified the issue and provided a fix.
- resolved Nov 17, 2025, 04:26 PM UTC
The issue with our Slack integration has been resolved. Customers should now be able to install Slack on Envoy and use the notification feature.
Envoy rooms devices are having an outage
Affected: Envoy DashboardRooms
Timeline · 6 updates
- investigating Nov 14, 2025, 03:15 AM UTC
We are currently investigating the issue.
- investigating Nov 14, 2025, 03:15 AM UTC
We are continuing to investigate this issue.
- investigating Nov 14, 2025, 03:27 AM UTC
We are continuing to investigate this issue.
- identified Nov 14, 2025, 03:47 AM UTC
We’ve identified a potential root cause. Rooms devices are gradually recovering and should automatically re-pair.
- monitoring Nov 14, 2025, 03:58 AM UTC
We’ve deployed a fix and are monitoring for all devices to fully recover.
- resolved Nov 14, 2025, 04:07 AM UTC
The issue with rooms devices has been resolved.
Envoy Print failing to start
Affected: Visitor registration
Timeline · 5 updates
- investigating Nov 10, 2025, 10:40 AM UTC
We are currently investigating this issue.
- identified Nov 10, 2025, 02:02 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 10, 2025, 02:02 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Nov 10, 2025, 02:08 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 10, 2025, 02:09 PM UTC
This incident has been resolved.
Email notifications are not being sent
Affected: Envoy DashboardEmail notifications
Timeline · 2 updates
- investigating Nov 03, 2025, 04:51 PM UTC
We are currently experiencing issues with our email service, causing host email notifications to not be sent as expected. Our team is working closely to identify the root cause and restore normal functionality as soon as possible. We apologize for the inconvenience and appreciate your patience while we work on resolving this issue. For any further questions, please contact Envoy Support via [email protected].
- resolved Nov 03, 2025, 05:30 PM UTC
This incident has been resolved.
[10-29-2025] Unable to sign in visitors via dashboard
Affected: Visitor registration
Timeline · 4 updates
- investigating Oct 29, 2025, 10:58 AM UTC
We are currently experiencing an issue preventing a subset of users from signing in visitors through the Envoy Kiosk. Our team is actively investigating the root cause and working to restore functionality as soon as possible. While are investigating the issue, Envoy Visitors Kiosk app is unavailable to download via app store. We sincerely apologize for the inconvenience and appreciate your patience while we work to resolve this issue. For any further questions, please contact Envoy Support via [email protected].
- monitoring Oct 29, 2025, 08:58 PM UTC
The Envoy Visitors Kiosk app is once again available for download from the App Store.
- monitoring Oct 29, 2025, 11:31 PM UTC
This issue was successfully resolved at 2:40 PM PDT.
- resolved Oct 29, 2025, 11:32 PM UTC
This incident has been resolved.
Overall performance degradation due to AWS outage
Affected: Envoy Dashboard
Timeline · 5 updates
- investigating Oct 20, 2025, 04:56 PM UTC
We are currently impacted by an ongoing AWS outage affecting the ability to launch new compute instances. At this time, no Envoy systems are fully down, but some services are might be significantly slower than usual due to limited available compute capacity. Our engineering team is actively working on mitigations and workarounds to improve performance even while AWS continues to experience issues.
- identified Oct 20, 2025, 05:18 PM UTC
Due to limited AWS resource availability, the Envoy dashboard is taking longer than expected to load.
- identified Oct 20, 2025, 07:12 PM UTC
Most of our AWS services are recovering, but we’re still encountering network issues caused problems in the AWS US-EAST-1 Region. The Envoy dashboard continues to be partially unavailable.
- monitoring Oct 20, 2025, 09:10 PM UTC
Our services are up and running and should be fully functional. We’re continuing to monitor the situation closely.
- resolved Oct 20, 2025, 09:56 PM UTC
This incident has been resolved.
Users are not able to export Visitor logs and access Analytics on the Envoy Dashboard
Affected: Envoy DashboardAnalytics
Timeline · 2 updates
- investigating Oct 20, 2025, 01:33 PM UTC
We are currently investigating this issue.
- resolved Oct 20, 2025, 01:50 PM UTC
This incident has been resolved.
Elevated error rates due to AWS outage
Affected: AWS ec2-us-east-1AWS eks-us-east-1AWS rds-us-east-1AWS elasticache-us-east-1AWS redshift-us-east-1AWS autoscaling-us-east-1AWS rekognition-us-east-1AWS kafka-us-east-1
Timeline · 4 updates
- investigating Oct 20, 2025, 07:39 AM UTC
We are investigating elevated error rates in our platform due to an ongoing AWS incident in the us-east-1 region.
- investigating Oct 20, 2025, 07:53 AM UTC
Envoy in-chat support and https://help.envoy.com are both affected by the incident.
- monitoring Oct 20, 2025, 09:34 AM UTC
A fix has been implemented and we are monitoring results.
- resolved Oct 20, 2025, 09:39 AM UTC
This incident has been resolved.
[10/14/2025] - Rooms tablets offline and showing blank screen
Affected: Rooms
Timeline · 2 updates
- monitoring Oct 15, 2025, 02:51 AM UTC
We identified an issue that caused some room tablets to go offline and display a blank screen for a brief period. The tablets should now be fully operational. If a tablet screen remains blank, please power cycle the device to restore functionality. We apologize for the inconvenience and appreciate your patience while we resolved this issue.
- resolved Oct 15, 2025, 03:03 AM UTC
This incident has been resolved.
[2025-10-01] Dashboard and App Inaccessible
Timeline · 1 update
- resolved Oct 02, 2025, 04:55 PM UTC
Envoy experienced an issue on Oct 1, 2025 where customers were unable to access the Envoy Dashboard and Envoy Mobile App. This incident opened Oct 1, 2025 at 6:38 PM PT and was resolved as of 6:45PM PT.
[2025-19-09] Some Host Notifications may not send through Email
Affected: Email notifications
Timeline · 3 updates
- investigating Sep 19, 2025, 12:21 PM UTC
We have been made aware of an issue where companies that have their Visitor data stored in our EU data centre may not have their Host Notifications sent through email. Other methods such as SMS are working correctly. Companies with their Visitor data stored in our US data centre are not impacted. Our team are investigating at this time.
- monitoring Sep 19, 2025, 03:30 PM UTC
A fix has been implemented and we are monitoring the results at the moment.
- resolved Sep 19, 2025, 03:54 PM UTC
This incident is now resolved. If you are still experiencing any issues please contact Envoy Support via [email protected].
[2025-09-05] Issues accessing the Deliveries tab on the Envoy Dashboard, and scanning new deliveries on the Envoy Mobile App
Affected: Deliveries
Timeline · 4 updates
- investigating Sep 05, 2025, 10:02 AM UTC
We are currently investigating an issue where some customers may be unable to access the Delvieries tab on the Envoy Dashboard, or scan new packages with the Envoy Mobile App. Our team investigating at the moment and we will post an update shortly.
- identified Sep 05, 2025, 12:20 PM UTC
The cause has been identified and we are rolling out a fix and will monitor the results.
- monitoring Sep 05, 2025, 12:27 PM UTC
A fix has been implemented and we are currently monitoring the results.
- resolved Sep 05, 2025, 05:54 PM UTC
The incident should be resolved now. Deliveries can be accessed via dashboard and packages can be scanned via mobile app
[2025-08-22] Envoy Dashboard slow load times due to Cloudflare issue
Affected: Envoy Dashboard
Timeline · 2 updates
- monitoring Aug 22, 2025, 09:16 PM UTC
We are currently experiencing slow load times in parts of the Envoy dashboard due to an ongoing Cloudflare outage. We are monitoring Cloudflare’s status page closely and will keep you posted as soon as we know more. For more details on the Cloudflare incident, please see https://www.cloudflarestatus.com.
- resolved Aug 23, 2025, 07:18 AM UTC
The earlier slow load times in parts of the Envoy dashboard have been resolved as Cloudflare has addressed the incident. Performance is back to normal.
[2025-08-21] Rooms app not loading properly on some devices
Affected: Rooms
Timeline · 1 update
- resolved Aug 21, 2025, 11:21 PM UTC
Earlier today, a Cloudflare outage coincided with an Envoy Rooms tablet update, which created a caching issue and prevented the latest app version from loading on some iPads. While the Cloudflare incident is still ongoing, the issue was swiftly identified, and the change was reverted. Your Rooms iPads should now be fully operational. If you continue to see any issues, restarting the iPad should resolve them. We understand how disruptive it can be when your meeting room devices aren’t working as expected, and we apologize for the inconvenience this has caused and appreciate your patience while we worked to address the issue. If you have any questions or are still experiencing problems, please reach out via live chat or email us at [email protected]