ElevenLabs Outage History
ElevenLabs is up right nowPingoru has recorded 168 incidents for ElevenLabs: 168 in the last 12 months and 95 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 10 | 23 of 720 (3%) |
| May 2026 | 9 | 17 of 744 (2%) |
| June 2026 | 6 | 18 of 720 (2%) |
| July 2026 | 10 | 33 of 744 (4%) |
| August 2026 | 27 | 21 of 744 (3%) |
| September 2026 | 33 | 53 of 720 (7%) |
| October 2026 | 30 | 16 of 589 (3%) |
Incidents, newest first
Minor October 6, 2026 [EU (Enterprise-only)] increase in latency 3h 5m Text to Speech
Started Oct 06, 2026, 09:09 AM UTC· resolved Oct 06, 2026, 12:14 PM UTC
- investigating Oct 06, 2026, 09:09 AM UTC
We are investigating elevated latency affecting a small percentage of text-to-speech (TTS) requests. We will share an update as soon as we have more information.
- monitoring Oct 06, 2026, 11:38 AM UTC
A fix has been implemented for the elevated latency affecting some TTS requests. We are currently monitoring the results to confirm the issue is resolved.
- resolved Oct 06, 2026, 12:14 PM UTC
The issue has been resolved, latency is back to normal.
Minor October 6, 2026 [Global (United States)] increase in latency 3h 5m Text to Speech
Started Oct 06, 2026, 09:09 AM UTC· resolved Oct 06, 2026, 12:14 PM UTC
- investigating Oct 06, 2026, 09:09 AM UTC
We are investigating elevated latency affecting a small percentage of text-to-speech (TTS) requests. We will share an update as soon as we have more information.
- monitoring Oct 06, 2026, 11:38 AM UTC
A fix has been implemented for the elevated latency affecting some TTS requests. We are currently monitoring the results to confirm the issue is resolved.
- resolved Oct 06, 2026, 12:14 PM UTC
The issue has been resolved, latency is back to normal.
Minor October 6, 2026 [India (Enterprise-only)] increase in latency 3h 5m Text to Speech
Started Oct 06, 2026, 09:09 AM UTC· resolved Oct 06, 2026, 12:14 PM UTC
- investigating Oct 06, 2026, 09:09 AM UTC
We are investigating elevated latency affecting a small percentage of text-to-speech (TTS) requests. We will share an update as soon as we have more information.
- monitoring Oct 06, 2026, 11:38 AM UTC
A fix has been implemented for the elevated latency affecting some TTS requests. We are currently monitoring the results to confirm the issue is resolved.
- resolved Oct 06, 2026, 12:14 PM UTC
The issue has been resolved, latency is back to normal.
Minor October 6, 2026 [Singapore (Enterprise-only)] increase in latency 3h 5m Text to Speech
Started Oct 06, 2026, 09:09 AM UTC· resolved Oct 06, 2026, 12:14 PM UTC
- investigating Oct 06, 2026, 09:09 AM UTC
We are investigating elevated latency affecting a small percentage of text-to-speech (TTS) requests. We will share an update as soon as we have more information.
- monitoring Oct 06, 2026, 11:38 AM UTC
A fix has been implemented for the elevated latency affecting some TTS requests. We are currently monitoring the results to confirm the issue is resolved.
- resolved Oct 06, 2026, 12:14 PM UTC
The issue has been resolved, latency is back to normal.
Minor October 6, 2026 increase in latency 3h 5m Text to Speech
Started Oct 06, 2026, 09:09 AM UTC· resolved Oct 06, 2026, 12:14 PM UTC
- investigating Oct 06, 2026, 09:09 AM UTC
We are investigating elevated latency affecting a small percentage of text-to-speech (TTS) requests. We will share an update as soon as we have more information.
- monitoring Oct 06, 2026, 11:38 AM UTC
A fix has been implemented for the elevated latency affecting some TTS requests. We are currently monitoring the results to confirm the issue is resolved.
- resolved Oct 06, 2026, 12:14 PM UTC
The issue has been resolved, latency is back to normal.
Minor September 29, 2026 Agents, STT, and Creative Platform: Increased Latency, Conversation Failures, and STT Failures 1h 33m Conversations, Speech to Text, Other, ElevenCreative
Started Sep 29, 2026, 06:49 PM UTC· resolved Sep 29, 2026, 08:23 PM UTC
- investigating Sep 29, 2026, 06:49 PM UTC
We are currently investigating increased latency, conversation failures, and API request failures currently known to affect Agents and STT. These failures may manifest as delays in agent conversations, 429s to STT requests, or conversation failures with the error: "START node generated a response after progressing".
- identified Sep 29, 2026, 07:39 PM UTC
We have isolated the cause of the increased latency and errors, and are working to resolve it. Current evidence suggests that the Sound Effects product and other Creative Platform products may also be affected, but scope and severity of impact to these products remains unclear.
- monitoring Sep 29, 2026, 08:12 PM UTC
Our engineers have applied a fix for the likely root cause. We are seeing signs of recovery but we will continue to monitor until recovery is fully confirmed.
- resolved Sep 29, 2026, 08:23 PM UTC
We have not seen any further errors after the fix was applied. All services are fully operational and stable. We will post an RCA on our status page after further investigation.
Minor September 29, 2026 [EU (Enterprise-only)] Agents, STT, and Creative Platform: Increased Latency, Conversation Failures, and STT Failures 1h 33m Speech to Text, Other APIs, Conversations, Other Agents APIs and 1 more
Started Sep 29, 2026, 06:49 PM UTC· resolved Sep 29, 2026, 08:23 PM UTC
- investigating Sep 29, 2026, 06:49 PM UTC
We are currently investigating increased latency, conversation failures, and API request failures currently known to affect Agents and STT. These failures may manifest as delays in agent conversations, 429s to STT requests, or conversation failures with the error: "START node generated a response after progressing".
- identified Sep 29, 2026, 07:39 PM UTC
We have isolated the cause of the increased latency and errors, and are working to resolve it. Current evidence suggests that the Sound Effects product and other Creative Platform products may also be affected, but scope and severity of impact to these products remains unclear.
- monitoring Sep 29, 2026, 08:12 PM UTC
Our engineers have applied a fix for the likely root cause. We are seeing signs of recovery but we will continue to monitor until recovery is fully confirmed.
- resolved Sep 29, 2026, 08:23 PM UTC
We have not seen any further errors after the fix was applied. All services are fully operational and stable. We will post an RCA on our status page after further investigation.
Minor September 29, 2026 [Global (United States)] Agents, STT, and Creative Platform: Increased Latency, Conversation Failures, and STT Failures 1h 33m Speech to Text, Other APIs, Conversations, Other Agents APIs and 1 more
Started Sep 29, 2026, 06:49 PM UTC· resolved Sep 29, 2026, 08:23 PM UTC
- investigating Sep 29, 2026, 06:49 PM UTC
We are currently investigating increased latency, conversation failures, and API request failures currently known to affect Agents and STT. These failures may manifest as delays in agent conversations, 429s to STT requests, or conversation failures with the error: "START node generated a response after progressing".
- identified Sep 29, 2026, 07:39 PM UTC
We have isolated the cause of the increased latency and errors, and are working to resolve it. Current evidence suggests that the Sound Effects product and other Creative Platform products may also be affected, but scope and severity of impact to these products remains unclear.
- monitoring Sep 29, 2026, 08:12 PM UTC
Our engineers have applied a fix for the likely root cause. We are seeing signs of recovery but we will continue to monitor until recovery is fully confirmed.
- resolved Sep 29, 2026, 08:23 PM UTC
We have not seen any further errors after the fix was applied. All services are fully operational and stable. We will post an RCA on our status page after further investigation.
Minor September 29, 2026 [India (Enterprise-only)] Agents, STT, and Creative Platform: Increased Latency, Conversation Failures, and STT Failures 1h 33m Speech to Text, Other APIs, Conversations, Other Agents APIs and 1 more
Started Sep 29, 2026, 06:49 PM UTC· resolved Sep 29, 2026, 08:23 PM UTC
- investigating Sep 29, 2026, 06:49 PM UTC
We are currently investigating increased latency, conversation failures, and API request failures currently known to affect Agents and STT. These failures may manifest as delays in agent conversations, 429s to STT requests, or conversation failures with the error: "START node generated a response after progressing".
- identified Sep 29, 2026, 07:39 PM UTC
We have isolated the cause of the increased latency and errors, and are working to resolve it. Current evidence suggests that the Sound Effects product and other Creative Platform products may also be affected, but scope and severity of impact to these products remains unclear.
- monitoring Sep 29, 2026, 08:12 PM UTC
Our engineers have applied a fix for the likely root cause. We are seeing signs of recovery but we will continue to monitor until recovery is fully confirmed.
- resolved Sep 29, 2026, 08:23 PM UTC
We have not seen any further errors after the fix was applied. All services are fully operational and stable. We will post an RCA on our status page after further investigation.
Minor September 29, 2026 [Singapore (Enterprise-only)] Agents, STT, and Creative Platform: Increased Latency, Conversation Failures, and STT Failures 1h 33m Speech to Text, Other APIs, Conversations, Other Agents APIs and 1 more
Started Sep 29, 2026, 06:49 PM UTC· resolved Sep 29, 2026, 08:23 PM UTC
- investigating Sep 29, 2026, 06:49 PM UTC
We are currently investigating increased latency, conversation failures, and API request failures currently known to affect Agents and STT. These failures may manifest as delays in agent conversations, 429s to STT requests, or conversation failures with the error: "START node generated a response after progressing".
- identified Sep 29, 2026, 07:39 PM UTC
We have isolated the cause of the increased latency and errors, and are working to resolve it. Current evidence suggests that the Sound Effects product and other Creative Platform products may also be affected, but scope and severity of impact to these products remains unclear.
- monitoring Sep 29, 2026, 08:12 PM UTC
Our engineers have applied a fix for the likely root cause. We are seeing signs of recovery but we will continue to monitor until recovery is fully confirmed.
- resolved Sep 29, 2026, 08:23 PM UTC
We have not seen any further errors after the fix was applied. All services are fully operational and stable. We will post an RCA on our status page after further investigation.
Minor September 28, 2026 Increased latency for Speech to Text API requests 1h 11m Speech to Text
Started Sep 28, 2026, 03:42 PM UTC· resolved Sep 28, 2026, 04:54 PM UTC
- investigating Sep 28, 2026, 03:42 PM UTC
We have identified an issue with increased latency for Speech to Text API requests. We are looking into it and will post updates as they become available.
- monitoring Sep 28, 2026, 04:05 PM UTC
We have traced STT latency metrics as they have improved and are continuing to monitor to ensure full resolution.
- resolved Sep 28, 2026, 04:54 PM UTC
Our engineers have confirmed that STT latency has fully recovered.
Minor September 28, 2026 [EU (Enterprise-only)] Increased latency for Speech to Text API requests 1h 11m Speech to Text
Started Sep 28, 2026, 03:42 PM UTC· resolved Sep 28, 2026, 04:54 PM UTC
- investigating Sep 28, 2026, 03:42 PM UTC
We have identified an issue with increased latency for Speech to Text API requests. We are looking into it and will post updates as they become available.
- monitoring Sep 28, 2026, 04:05 PM UTC
We have traced STT latency metrics as they have improved and are continuing to monitor to ensure full resolution.
- resolved Sep 28, 2026, 04:54 PM UTC
Our engineers have confirmed that STT latency has fully recovered.
Minor September 28, 2026 [Global (United States)] Increased latency for Speech to Text API requests 1h 11m Speech to Text
Started Sep 28, 2026, 03:42 PM UTC· resolved Sep 28, 2026, 04:54 PM UTC
- investigating Sep 28, 2026, 03:42 PM UTC
We have identified an issue with increased latency for Speech to Text API requests. We are looking into it and will post updates as they become available.
- monitoring Sep 28, 2026, 04:05 PM UTC
We have traced STT latency metrics as they have improved and are continuing to monitor to ensure full resolution.
- resolved Sep 28, 2026, 04:54 PM UTC
Our engineers have confirmed that STT latency has fully recovered.
Minor September 28, 2026 [India (Enterprise-only)] Increased latency for Speech to Text API requests 1h 11m Speech to Text
Started Sep 28, 2026, 03:42 PM UTC· resolved Sep 28, 2026, 04:54 PM UTC
- investigating Sep 28, 2026, 03:42 PM UTC
We have identified an issue with increased latency for Speech to Text API requests. We are looking into it and will post updates as they become available.
- monitoring Sep 28, 2026, 04:05 PM UTC
We have traced STT latency metrics as they have improved and are continuing to monitor to ensure full resolution.
- resolved Sep 28, 2026, 04:54 PM UTC
Our engineers have confirmed that STT latency has fully recovered.
Minor September 28, 2026 [Singapore (Enterprise-only)] Increased latency for Speech to Text API requests 1h 11m Speech to Text
Started Sep 28, 2026, 03:42 PM UTC· resolved Sep 28, 2026, 04:54 PM UTC
- investigating Sep 28, 2026, 03:42 PM UTC
We have identified an issue with increased latency for Speech to Text API requests. We are looking into it and will post updates as they become available.
- monitoring Sep 28, 2026, 04:05 PM UTC
We have traced STT latency metrics as they have improved and are continuing to monitor to ensure full resolution.
- resolved Sep 28, 2026, 04:54 PM UTC
Our engineers have confirmed that STT latency has fully recovered.
Minor September 28, 2026 Agents - EU Residency 42m Conversations
Started Sep 28, 2026, 01:57 PM UTC· resolved Sep 28, 2026, 02:39 PM UTC
- investigating Sep 28, 2026, 01:57 PM UTC
We are investigating an issue on EU residency affecting the ElevenAgents platform.
- investigating Sep 28, 2026, 02:08 PM UTC
We are investigating a possible issue with our underlying database provider. We will continue posting updates.
- monitoring Sep 28, 2026, 02:20 PM UTC
We have released a fix, we are continuing to monitor the situation, the platform is operational now.
- resolved Sep 28, 2026, 02:39 PM UTC
We can confirm that the issue has been fixed and that the service is fully operational.
Minor September 28, 2026 [EU (Enterprise-only)] Agents - EU Residency 42m Conversations
Started Sep 28, 2026, 01:57 PM UTC· resolved Sep 28, 2026, 02:39 PM UTC
- investigating Sep 28, 2026, 01:57 PM UTC
We are investigating an issue on EU residency affecting the ElevenAgents platform.
- investigating Sep 28, 2026, 02:08 PM UTC
We are investigating a possible issue with our underlying database provider. We will continue posting updates.
- monitoring Sep 28, 2026, 02:20 PM UTC
We have released a fix, we are continuing to monitor the situation, the platform is operational now.
- resolved Sep 28, 2026, 02:39 PM UTC
We can confirm that the issue has been fixed and that the service is fully operational. Resolution time was 14:18 UTC We will post the RCA to the status page after the investigation.
Minor September 21, 2026 ElevenReader Elevated Error Rates 3h 31m
Started Sep 21, 2026, 11:25 PM UTC· resolved Sep 22, 2026, 02:56 AM UTC
- investigating Sep 21, 2026, 11:25 PM UTC
We're currently investigating an elevated error rate occurring with ElevenReader that may impact streaming and app navigation.
- resolved Sep 22, 2026, 02:56 AM UTC
The elevated error rate has been resolved and we're following up internally to prevent future occurrences.
Minor September 19, 2026 Some ElevenAgents calls failed to start 1h 34m Telephony
Started Sep 19, 2026, 12:34 AM UTC· resolved Sep 19, 2026, 02:08 AM UTC
- investigating Sep 19, 2026, 12:34 AM UTC
We are investigating an issue that occurred with some calls where the call didn't start; however, the calls are working now.
- monitoring Sep 19, 2026, 12:35 AM UTC
The calls are working now.
- identified Sep 19, 2026, 12:48 AM UTC
We are still seeing some calls that are failing, our team is currently applying a new fix.
- monitoring Sep 19, 2026, 12:56 AM UTC
We have released another fix, the error rate is now down.
- resolved Sep 19, 2026, 02:08 AM UTC
The issue has been fully resolved and everything is functional again.
Minor September 19, 2026 [EU (Enterprise-only)] Some ElevenAgents calls failed to start 1h 34m Telephony
Started Sep 19, 2026, 12:34 AM UTC· resolved Sep 19, 2026, 02:08 AM UTC
- investigating Sep 19, 2026, 12:34 AM UTC
We are investigating an issue that occurred with some calls where the call didn't start; however, the calls are working now.
- monitoring Sep 19, 2026, 12:35 AM UTC
The calls are working now.
- identified Sep 19, 2026, 12:48 AM UTC
We are still seeing some calls that are failing, our team is currently applying a new fix.
- monitoring Sep 19, 2026, 12:56 AM UTC
We have released another fix, the error rate is now down.
- resolved Sep 19, 2026, 02:08 AM UTC
The issue has been fully resolved and everything is functional again.
Minor September 19, 2026 [Global (United States)] Some ElevenAgents calls failed to start 1h 34m Telephony
Started Sep 19, 2026, 12:34 AM UTC· resolved Sep 19, 2026, 02:08 AM UTC
- investigating Sep 19, 2026, 12:34 AM UTC
We are investigating an issue that occurred with some calls where the call didn't start; however, the calls are working now.
- monitoring Sep 19, 2026, 12:35 AM UTC
The calls are working now.
- identified Sep 19, 2026, 12:48 AM UTC
We are still seeing some calls that are failing, our team is currently applying a new fix.
- monitoring Sep 19, 2026, 12:56 AM UTC
We have released another fix, the error rate is now down.
- resolved Sep 19, 2026, 02:08 AM UTC
The issue has been fully resolved and everything is functional again.
Minor September 19, 2026 [India (Enterprise-only)] Some ElevenAgents calls failed to start 1h 34m Telephony
Started Sep 19, 2026, 12:34 AM UTC· resolved Sep 19, 2026, 02:08 AM UTC
- investigating Sep 19, 2026, 12:34 AM UTC
We are investigating an issue that occurred with some calls where the call didn't start; however, the calls are working now.
- monitoring Sep 19, 2026, 12:35 AM UTC
The calls are working now.
- identified Sep 19, 2026, 12:48 AM UTC
We are still seeing some calls that are failing, our team is currently applying a new fix.
- monitoring Sep 19, 2026, 12:56 AM UTC
We have released another fix, the error rate is now down.
- resolved Sep 19, 2026, 02:08 AM UTC
The issue has been fully resolved and everything is functional again.
Minor September 19, 2026 [Singapore (Enterprise-only)] Some ElevenAgents calls failed to start 1h 34m Telephony
Started Sep 19, 2026, 12:34 AM UTC· resolved Sep 19, 2026, 02:08 AM UTC
- investigating Sep 19, 2026, 12:34 AM UTC
We are investigating an issue that occurred with some calls where the call didn't start; however, the calls are working now.
- monitoring Sep 19, 2026, 12:35 AM UTC
The calls are working now.
- identified Sep 19, 2026, 12:48 AM UTC
We are still seeing some calls that are failing, our team is currently applying a new fix.
- monitoring Sep 19, 2026, 12:56 AM UTC
We have released another fix, the error rate is now down.
- resolved Sep 19, 2026, 02:08 AM UTC
The issue has been fully resolved and everything is functional again.
Minor September 10, 2026 EU Residency - Conversation history not showing for recent calls 10h 59m UI
Started Sep 10, 2026, 09:44 AM UTC· resolved Sep 10, 2026, 08:43 PM UTC
- investigating Sep 10, 2026, 09:44 AM UTC
We are investigating an issue in the EU Residency where recent conversations are not showing up in history. The conversation history is not lost; there is just a lag in displaying it. Please note that this doesn't affect actual conversations; everything is working correctly. We are working on getting the history back up.
- identified Sep 10, 2026, 10:19 AM UTC
Conversations are now displaying correctly again. Text search within conversations isn't working yet, we're actively fixing it and will post another update once it's resolved.
- identified Sep 10, 2026, 04:21 PM UTC
Currently, loading conversations in conversation history without filters is fully functional. Our engineers are still working to fully restore search filter functionality. Requests to the Text search "Text search": https://elevenlabs.io/docs/eleven-agents/api-reference/conversations/messages/text-search endpoint may continue to see failures as we continue to work to mitigate the issue.
- resolved Sep 10, 2026, 08:43 PM UTC
Our engineers have confirmed full recovery of the Conversation Search functionality in the web UI and the API.
Minor September 10, 2026 [EU (Enterprise-only)] EU Residency - Conversation history not showing for recent calls 10h 59m UI
Started Sep 10, 2026, 09:44 AM UTC· resolved Sep 10, 2026, 08:43 PM UTC
- investigating Sep 10, 2026, 09:44 AM UTC
We are investigating an issue in the EU Residency where recent conversations are not showing up in history. The conversation history is not lost; there is just a lag in displaying it. Please note that this doesn't affect actual conversations; everything is working correctly. We are working on getting the history back up.
- identified Sep 10, 2026, 10:19 AM UTC
Conversations are now populating in the conversation history again. Text search of conversations isn't working yet; we're actively fixing it and will post another update once it's resolved.
- identified Sep 10, 2026, 04:21 PM UTC
Currently, loading conversations in conversation history without filters is fully functional. Our engineers are still working to fully restore search filter functionality. Requests to the Text search "Text search": https://elevenlabs.io/docs/eleven-agents/api-reference/conversations/messages/text-search endpoint may continue to see failures as we continue to work to mitigate the issue.
- resolved Sep 10, 2026, 08:43 PM UTC
Our engineers have confirmed full recovery of the Conversation Search functionality in the web UI and the API.