EU Residency - Conversation history not showing for recent calls

Update timeline

1. investigating Sep 10, 2026, 09:44 AM UTC

   We are investigating an issue in the EU Residency where recent conversations are not showing up in history. The conversation history is not lost; there is just a lag in displaying it. Please note that this doesn't affect actual conversations; everything is working correctly. We are working on getting the history back up.

2. identified Sep 10, 2026, 10:19 AM UTC

   Conversations are now displaying correctly again. Text search within conversations isn't working yet, we're actively fixing it and will post another update once it's resolved.

3. identified Sep 10, 2026, 04:21 PM UTC

   Currently, loading conversations in conversation history without filters is fully functional. Our engineers are still working to fully restore search filter functionality. Requests to the Text search "Text search": https://elevenlabs.io/docs/eleven-agents/api-reference/conversations/messages/text-search endpoint may continue to see failures as we continue to work to mitigate the issue.

4. resolved Sep 10, 2026, 08:43 PM UTC

   Our engineers have confirmed full recovery of the Conversation Search functionality in the web UI and the API.