ElevenLabs incident

[United States] Some ElevenAgents calls failed to start

Minor Resolved View vendor source →

ElevenLabs experienced a minor incident on September 19, 2026 affecting Telephony, lasting 1h 34m. The incident has been resolved; the full update timeline is below.

Started
Sep 19, 2026, 12:34 AM UTC
Resolved
Sep 19, 2026, 02:08 AM UTC
Duration
1h 34m
Detected by Pingoru
Sep 19, 2026, 12:34 AM UTC

Affected components

Telephony

Update timeline

  1. investigating Sep 19, 2026, 12:34 AM UTC

    Status: Investigating We are investigating an issue that occurred with some calls where the call didn't start; however, the calls are working now. Affected components Telephony (Partial outage)

  2. monitoring Sep 19, 2026, 12:35 AM UTC

    Status: Monitoring The calls are working now. Affected components Telephony (Partial outage)

  3. identified Sep 19, 2026, 12:48 AM UTC

    Status: Identified We are still seeing some calls that are failing, our team is currently applying a new fix. Affected components Telephony (Partial outage)

  4. monitoring Sep 19, 2026, 12:56 AM UTC

    Status: Monitoring We have released another fix, the error rate is now down. Affected components Telephony (Operational)

  5. resolved Sep 19, 2026, 02:08 AM UTC

    Status: Resolved The issue has been fully resolved and everything is functional again. Affected components Telephony (Operational)