[India] Agents, STT, and Creative Platform: Increased Latency, Conversation Failures, and STT Failures

Update timeline

1. investigating Sep 29, 2026, 06:49 PM UTC

   Status: Investigating We are currently investigating increased latency, conversation failures, and API request failures currently known to affect Agents and STT. These failures may manifest as delays in agent conversations, 429s to STT requests, or conversation failures with the error: "START node generated a response after progressing". Affected components Speech to Text (Partial outage) Conversations (Partial outage)

2. identified Sep 29, 2026, 07:39 PM UTC

   Status: Identified We have isolated the cause of the increased latency and errors, and are working to resolve it. Current evidence suggests that the Sound Effects product and other Creative Platform products may also be affected, but scope and severity of impact to these products remains unclear. Affected components Conversations (Partial outage) All features (Degraded performance) Speech to Text (Partial outage) Other APIs (Degraded performance)

3. monitoring Sep 29, 2026, 08:12 PM UTC

   Status: Monitoring Our engineers have applied a fix for the likely root cause. We are seeing signs of recovery but we will continue to monitor until recovery is fully confirmed. Affected components Speech to Text (Partial outage) Other APIs (Degraded performance) Conversations (Partial outage) All features (Degraded performance)

4. resolved Sep 29, 2026, 08:23 PM UTC

   Status: Resolved We have not seen any further errors after the fix was applied. All services are fully operational and stable. We will post an RCA on our status page after further investigation. Affected components Conversations (Operational) All features (Operational) Speech to Text (Operational) Other APIs (Operational)