Elavon incident
Resolved: MedEpay Provider Portal, and Epic External Device Interface (POS Devices), and Epic MyChart
Resolved after 59 minutes, affecting MedEpay, on November 3, 2026.
Affected Service: MedEpay Provider Portal, Epic External Device Interface (POS Devices), and Epic MyChart Time of Resolution: 11:57 AM ET We have resolved the issues that were impacting service quality for some customers. We apologize for any inconvenience this may have caused. If you continue to experience related service interruptions, please contact our support teams. Customer Service Contact Information: 877-214-6623 If you no longer wish to receive these notifications, please click the “Manage your subscription” option on your email or visit status.Elavon.com to update your notification preferences.
Affected components
Update timeline
- investigating Nov 03, 2026, 04:28 PM UTC
Affected Service: MedEpay Provider Portal, Epic External Device Interface (POS Devices), including Epic MyChart Posted Time: 11:28 AM ET Support teams have identified an issue impacting access to the MedEpay Provider Portal, Epic External Device Interface (POS Devices) and Epic MyChart. Technical teams are engaged and working towards resolution. We will keep you informed of any updates and apologize for the inconvenience Next Planned Update: 12:28 PM ET Customer Service Contact Information: 877-214-6623 If you no longer wish to receive these notifications, please click the “Manage your subscription” option on your email or visit status.Elavon.com to update your notification preferences.
- monitoring Nov 03, 2026, 05:07 PM UTC
Affected Service: MedEpay Provider Portal, Epic External Device Interface (POS Devices), and Epic MyChart Posted Time: 12:07 PM ET Systems have started the process of recovery and normal processing has begun to resume. Technical teams will continue to closely monitor the environment for any additional occurrences. Next Planned Update: 12:37 PM ET Customer Service Contact Information: 877-214-6623 If you no longer wish to receive these notifications, please click the “Manage your subscription” option on your email or visit status.Elavon.com to update your notification preferences.
- resolved Nov 03, 2026, 05:28 PM UTC
Affected Service: MedEpay Provider Portal, Epic External Device Interface (POS Devices), and Epic MyChart Time of Resolution: 11:57 AM ET We have resolved the issues that were impacting service quality for some customers. We apologize for any inconvenience this may have caused. If you continue to experience related service interruptions, please contact our support teams. Customer Service Contact Information: 877-214-6623 If you no longer wish to receive these notifications, please click the “Manage your subscription” option on your email or visit status.Elavon.com to update your notification preferences.
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