Elavon Outage History

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Elavon had 13 outages in the last 2 years totaling 44h 51m of downtime — averaging 0.5 incidents per month.

There were 13 Elavon outages since December 16, 2025 totaling 44h 51m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.elavon.com

Minor October 16, 2026

Resolved: Converge

Detected by Pingoru
Oct 16, 2026, 06:25 PM UTC
Resolved
Oct 16, 2026, 09:58 PM UTC
Duration
3h 32m
Affected: Converge
Timeline · 4 updates
  1. investigating Oct 16, 2026, 06:25 PM UTC

    Affected Service: Converge 3DS We are aware of an issue that may be impacting service quality for some customers. Technical teams are engaged and working towards resolution. We will keep you informed of any updates and apologize for the inconvenience Customer Service Contact Information: 800-377-3962 If you no longer wish to receive these notifications, please click the “Manage your subscription” option on your email or visit status.Elavon.com to update your notification preferences.

  2. investigating Oct 16, 2026, 07:21 PM UTC

    Affected Service: Converge 3DS Technical teams continue to work towards a resolution for this issue. We apologize for the inconvenience. Customer Service Contact Information: 800-377-3962 If you no longer wish to receive these notifications, please click the “Manage your subscription” option on your email or visit status.Elavon.com to update your notification preferences.

  3. identified Oct 16, 2026, 08:43 PM UTC

    Affected Service: Converge 3DS Technical teams continue to work towards a resolution for this issue. Impacted customers can disable their 3DS pre-processing rules as a workaround to restore the ability to process. We apologize for the inconvenience. Customer Service Contact Information: 800-377-3962 If you no longer wish to receive these notifications, please click the “Manage your subscription” option on your email or visit status.Elavon.com to update your notification preferences.

  4. resolved Oct 16, 2026, 09:58 PM UTC

    Affected Service: Converge 3DS Time of Resolution: 05:30 PM ET We have resolved the Issues that were impacting service quality for some customers. We apologize for any inconvenience this may have caused you or your customers. If you continue to experience related service interruptions, please contact our support teams. Customer Service Contact Information: 800-377-3962 If you no longer wish to receive these notifications, please click the “Manage your subscription” option on your email or visit status.Elavon.com to update your notification preferences.

Read the full incident report →

Minor October 8, 2026

Resolved: Converge and Fusebox - Demo (Non-Production) Environment Unavailable

Detected by Pingoru
Oct 08, 2026, 12:54 PM UTC
Resolved
Oct 08, 2026, 07:23 PM UTC
Duration
6h 29m
Affected: Converge
Timeline · 4 updates
  1. investigating Oct 08, 2026, 12:54 PM UTC

    Posted Time: 8:50 AM ET We are aware of an issue that may be impacted service quality of the Non-Production Converge and Fusebox environment for some customers. Technical teams are engaged and working towards resolution. We will keep you informed of any updates and apologize for the inconvenience Next planned update: 11:00 AM ET Customer Service Contact Information: 800-725-1243 If you no longer wish to receive these notifications, please click the "Manage your subscription" option in your email or visit status.Elavon.com to update your notification preferences.

  2. investigating Oct 08, 2026, 03:58 PM UTC

    Posted Time: 11:55 AM ET Support teams continue to work with the third party vendor to resolve the issues impacting Non-Production Converge and Fusebox environments will keep you informed of any updates and apologize for the inconvenience. Next planned update: 2:00 PM ET Customer Service Contact Information: 800-725-1243 If you no longer wish to receive these notifications, please click the "Manage your subscription" option in your email or visit status.Elavon.com to update your notification preferences.

  3. investigating Oct 08, 2026, 06:06 PM UTC

    Posted Time: 2:00 PM ET Support teams continue to work with the third party vendor to resolve the issues impacting Non-Production Converge and Fusebox environments will keep you informed of any updates and apologize for the inconvenience. Next planned update: 5:00 PM ET Customer Service Contact Information: 800-725-1243 If you no longer wish to receive these notifications, please click the “Manage your subscription” option in your email or visit status.Elavon.com to update your notification preferences.

  4. resolved Oct 08, 2026, 07:23 PM UTC

    Time of Resolution: 3:15 PM ET We have resolved the Issues that were impacting service quality of the Non-Production Converge and Fusebox environment for some customers. We apologize for any inconvenience this may have caused you or your customers. If you continue to experience related service interruptions, please contact our support teams. Support Contact Information: 800-725-1243 If you no longer wish to receive these notifications, please click the “Manage your subscription” option on your email or visit status.Elavon.com to update your notification preferences.

Read the full incident report →

Minor September 4, 2026

Resolved: Fusebox Portal, Converge - MFA Emails Unavailable

Detected by Pingoru
Sep 04, 2026, 12:51 PM UTC
Resolved
Sep 04, 2026, 01:14 PM UTC
Duration
23m
Affected: Converge
Timeline · 2 updates
  1. investigating Sep 04, 2026, 12:51 PM UTC

    Posted Time: 8:50 AM ET We are aware of an issue that may be impacted service quality for some customers. Technical teams are engaged and working towards resolution. We will keep you informed of any updates and apologize for the inconvenience Next planned update: 11:00 AM ET Customer Service Contact Information: 800-725-1243 Fusebox Support: 866-265-6225 If you no longer wish to receive these notifications, please click the "Manage your subscription" option in your email or visit status.Elavon.com to update your notification preferences.

  2. resolved Sep 04, 2026, 01:14 PM UTC

    Time of Resolution: 9:00 AM ET We have resolved the issues that were impacting service quality for some customers. We apologize for any inconvenience this may have caused you or your customers. If you continue to experience related service interruptions, please contact our support teams. Customer Service Contact Information: 800-725-1243 Fusebox Support: 866-265-6225 If you no longer wish to receive these notifications, please click the “Manage your subscription” option on your email or visit status.Elavon.com to update your notification preferences.

Read the full incident report →

Minor August 17, 2026

Resolved: CenPOS, Converge 3DS Timeouts

Detected by Pingoru
Aug 17, 2026, 01:36 PM UTC
Resolved
Aug 17, 2026, 05:35 PM UTC
Duration
3h 59m
Affected: ConvergeCenPOS Payment Gateway
Timeline · 4 updates
  1. investigating Aug 17, 2026, 01:36 PM UTC

    Affected Service: CenPOS, Converge 3DS transactions We are aware of an issue that may be impacting service quality for some customers. Technical teams are engaged and working towards resolution. We will keep you informed of any updates and apologize for the inconvenience Customer Service Contact Information: 877-630-7960 If you no longer wish to receive these notifications, please click the “Manage your subscription” option on your email or visit status.Elavon.com to update your notification preferences.

  2. investigating Aug 17, 2026, 03:57 PM UTC

    Affected Service: CenPOS We are aware of an issue that may be impacting service quality for some customers. Technical teams are engaged and working towards resolution. We will keep you informed of any updates and apologize for the inconvenience Customer Service Contact Information: 877-630-7960 If you no longer wish to receive these notifications, please click the “Manage your subscription” option on your email or visit status.Elavon.com to update your notification preferences.

  3. investigating Aug 17, 2026, 05:18 PM UTC

    Affected Service: CenPOS, Converge 3DS transactions We are aware of an issue that may be impacting service quality for some customers. Technical teams are engaged and working towards resolution. We will keep you informed of any updates and apologize for the inconvenience Customer Service Contact Information: 877-630-7960 If you no longer wish to receive these notifications, please click the “Manage your subscription” option on your email or visit status.Elavon.com to update your notification preferences.

  4. resolved Aug 17, 2026, 05:35 PM UTC

    Affected Service: CenPOS, Converge 3DS2 transactions Time of Resolution: 1:10 PM ET We have resolved the Issues that were impacting service quality for some customers. We apologize for any inconvenience this may have caused you or your customers. If you continue to experience related service interruptions, please contact our support teams. Customer Service Contact Information: 877-630-7960 If you no longer wish to receive these notifications, please click the “Manage your subscription” option on your email or visit status.Elavon.com to update your notification preferences.

Read the full incident report →

Minor July 13, 2026

Resolved: EMoney - Website was unavailable

Detected by Pingoru
Jul 13, 2026, 02:58 PM UTC
Resolved
Jul 13, 2026, 05:25 PM UTC
Duration
2h 26m
Affected: EMoney
Timeline · 2 updates
  1. investigating Jul 13, 2026, 02:58 PM UTC

    Affected Service(s): EMoney Posted Time: 11:00 AM ET We are aware of an issue that may be impacted service quality for some customers. Technical teams are engaged and working towards resolution. We will keep you informed of any updates and apologize for the inconvenience Next planned update: 1:00 PM ET Customer Service Contact Information: 800-834-7790, option 2 If you no longer wish to receive these notifications, please click the "Manage your subscription" option in your email or visit status.Elavon.com to update your notification preferences.

  2. resolved Jul 13, 2026, 05:25 PM UTC

    Affected Service: EMoney Time of Resolution: 11:40 AM ET We have resolved the Issues that were impacting service quality for some customers. We apologize for any inconvenience this may have caused you or your customers. If you continue to experience related service interruptions, please contact our support teams. Support Contact Information: 800-834-7790, option 2 If you no longer wish to receive these notifications, please click the “Manage your subscription” option on your email or visit status.Elavon.com to update your notification preferences.

Read the full incident report →