Ongoing since 04:14 PM UTC, affecting MedEpay.
Affected Service: MedEpay Provider Portal, Epic External Device Interface, and MyChart Posted Time: 12:09 PM ET Systems have recovered and normal processing has resumed. Technical teams will continue to closely monitor the environment for any additional occurrences. Next Planned Update: 1:09 PM ET Customer Service Contact Information: 877-214-6623 If you no longer wish to receive these notifications, please click the “Manage your subscription” option on your email or visit status.Elavon.com to update your notification preferences.
Affected components
Update timeline
- investigating Nov 02, 2026, 04:14 PM UTC
Posted Time: 11:14 AM ET We are aware of an issue that may be impacting payment processing for MedEpay customers. Technical teams are engaged and working towards resolution. We will keep you informed of any updates and apologize for the inconvenience. Next Planned Update 12:14 PM ET Customer Service Contact Information: 877-214-6623 If you no longer wish to receive these notifications, please click the “Manage your subscription” option on your email or visit status.Elavon.com to update your notification preferences.
- monitoring Nov 02, 2026, 05:09 PM UTC
Affected Service: MedEpay Provider Portal, Epic External Device Interface, and MyChart Posted Time: 12:09 PM ET Systems have recovered and normal processing has resumed. Technical teams will continue to closely monitor the environment for any additional occurrences. Next Planned Update: 1:09 PM ET Customer Service Contact Information: 877-214-6623 If you no longer wish to receive these notifications, please click the “Manage your subscription” option on your email or visit status.Elavon.com to update your notification preferences.
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