Elavon incident
Resolved: Fusebox Portal, Converge - MFA Emails Unavailable
Elavon experienced a minor incident on September 4, 2026 affecting Converge, lasting 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 04, 2026, 12:51 PM UTC
Posted Time: 8:50 AM ET We are aware of an issue that may be impacted service quality for some customers. Technical teams are engaged and working towards resolution. We will keep you informed of any updates and apologize for the inconvenience Next planned update: 11:00 AM ET Customer Service Contact Information: 800-725-1243 Fusebox Support: 866-265-6225 If you no longer wish to receive these notifications, please click the "Manage your subscription" option in your email or visit status.Elavon.com to update your notification preferences.
- resolved Sep 04, 2026, 01:14 PM UTC
Time of Resolution: 9:00 AM ET We have resolved the issues that were impacting service quality for some customers. We apologize for any inconvenience this may have caused you or your customers. If you continue to experience related service interruptions, please contact our support teams. Customer Service Contact Information: 800-725-1243 Fusebox Support: 866-265-6225 If you no longer wish to receive these notifications, please click the “Manage your subscription” option on your email or visit status.Elavon.com to update your notification preferences.