Elavon incident
Resolved: Converge and Fusebox - Demo (Non-Production) Environment Unavailable
Elavon experienced a minor incident on October 8, 2026 affecting Converge, lasting 6h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 08, 2026, 12:54 PM UTC
Posted Time: 8:50 AM ET We are aware of an issue that may be impacted service quality of the Non-Production Converge and Fusebox environment for some customers. Technical teams are engaged and working towards resolution. We will keep you informed of any updates and apologize for the inconvenience Next planned update: 11:00 AM ET Customer Service Contact Information: 800-725-1243 If you no longer wish to receive these notifications, please click the "Manage your subscription" option in your email or visit status.Elavon.com to update your notification preferences.
- investigating Oct 08, 2026, 03:58 PM UTC
Posted Time: 11:55 AM ET Support teams continue to work with the third party vendor to resolve the issues impacting Non-Production Converge and Fusebox environments will keep you informed of any updates and apologize for the inconvenience. Next planned update: 2:00 PM ET Customer Service Contact Information: 800-725-1243 If you no longer wish to receive these notifications, please click the "Manage your subscription" option in your email or visit status.Elavon.com to update your notification preferences.
- investigating Oct 08, 2026, 06:06 PM UTC
Posted Time: 2:00 PM ET Support teams continue to work with the third party vendor to resolve the issues impacting Non-Production Converge and Fusebox environments will keep you informed of any updates and apologize for the inconvenience. Next planned update: 5:00 PM ET Customer Service Contact Information: 800-725-1243 If you no longer wish to receive these notifications, please click the “Manage your subscription” option in your email or visit status.Elavon.com to update your notification preferences.
- resolved Oct 08, 2026, 07:23 PM UTC
Time of Resolution: 3:15 PM ET We have resolved the Issues that were impacting service quality of the Non-Production Converge and Fusebox environment for some customers. We apologize for any inconvenience this may have caused you or your customers. If you continue to experience related service interruptions, please contact our support teams. Support Contact Information: 800-725-1243 If you no longer wish to receive these notifications, please click the “Manage your subscription” option on your email or visit status.Elavon.com to update your notification preferences.