Elation Health Outage History
Elation Health is up right nowPingoru has recorded 22 incidents for Elation Health: 22 in the last 12 months and 11 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 0 of 720 (0%) |
| May 2026 | 4 | 144 of 744 (19%) |
| June 2026 | 3 | 33 of 720 (5%) |
| July 2026 | 4 | 124 of 744 (17%) |
| August 2026 | 8 | 103 of 744 (14%) |
| September 2026 | 1 | 4 of 720 (1%) |
| October 2026 | 1 | 19 of 587 (3%) |
Incidents, newest first
Minor October 8, 2026 Elevated rate of outbound fax failures 18h 45m Fax service, Outbound Email (Outbound Email — 3rd party vendor)
Started Oct 08, 2026, 11:04 PM UTC· resolved Oct 09, 2026, 05:49 PM UTC
- identified Oct 08, 2026, 11:04 PM UTC
We are currently experiencing an elevated rate of outbound fax failures. Inbound fax delivery is unaffected. We are working with our fax vendor to resolve the issue and will provide more updates as they are available.
Minor September 10, 2026 E-Prescribing Controlled Substance Submission Errors 4h 25m Electronic prescription service, Payment Processing (Payment Processing — app.elationemr.com)
Started Sep 10, 2026, 03:34 PM UTC· resolved Sep 10, 2026, 08:00 PM UTC
- investigating Sep 10, 2026, 03:34 PM UTC
Providers attempting to send multiple months of a Schedule II controlled substance prescription electronically in one session may see a false duplicate error, or the option to send electronically may disappear entirely. Affected prescriptions are not reaching the pharmacy and must be sent as separate, single-month orders instead.
- identified Sep 10, 2026, 04:04 PM UTC
Our team has identified the root cause of this issue and is working to implement a fix.
- identified Sep 10, 2026, 04:44 PM UTC
We are in the process of deploying a fix.
- monitoring Sep 10, 2026, 06:11 PM UTC
Our team has deployed a fix and we are seeing signs of recovery. We will continue to monitor to ensure a full recovery.
Minor August 26, 2026 AI billing code generation service impaired 22m Elation Billing, Payment Processing (Payment Processing — app.elationemr.com)
Started Aug 26, 2026, 09:43 PM UTC· resolved Aug 26, 2026, 10:05 PM UTC
- investigating Aug 26, 2026, 09:43 PM UTC
We are investigating an elevated failure rate when performing automated billing code generation, or when saving bills.
Minor August 26, 2026 e-Prescribing errors 3h 7m Electronic prescription service, Payment Processing (Payment Processing — app.elationemr.com)
Started Aug 26, 2026, 09:26 PM UTC· resolved Aug 27, 2026, 12:34 AM UTC
- investigating Aug 26, 2026, 09:26 PM UTC
Some practices are seeing an error when attempting to send prescriptions electronically.
- identified Aug 26, 2026, 09:58 PM UTC
We have identified the cause of the issue and are working on deploying a fix.
- identified Aug 26, 2026, 10:31 PM UTC
We are currently in the process of deploying a fix for this.
- identified Aug 26, 2026, 11:00 PM UTC
The fix is in the process of being deployed.
- identified Aug 26, 2026, 11:38 PM UTC
We're continuing to roll out the fix for this issue.
Minor August 25, 2026 Immunization Registry Reporting 2h 13m Lab integrations, Outbound Email (Outbound Email — 3rd party vendor)
Started Aug 25, 2026, 07:07 PM UTC· resolved Aug 25, 2026, 09:20 PM UTC
- investigating Aug 25, 2026, 07:07 PM UTC
We are currently investigating an outage with our immunization registry. Practices may be unable to submit immunization at this time.
- investigating Aug 25, 2026, 07:48 PM UTC
We are still investigating the issue.
- identified Aug 25, 2026, 08:26 PM UTC
We have isolated the issue to a connection to one of our internal caching systems. We are currently working on a fix.
- monitoring Aug 25, 2026, 08:51 PM UTC
We have rolled out a fix and are seeing the system health recover. We will continue to monitor.
Minor August 19, 2026 Webhook processing delays 2h 48m API Webhooks, Payment Processing (Payment Processing — app.elationemr.com)
Started Aug 19, 2026, 01:35 AM UTC· resolved Aug 19, 2026, 04:24 AM UTC
- identified Aug 19, 2026, 01:35 AM UTC
We are currently experiencing delays in the processing of API webhooks. The issue has been identified and a fix is being prepared to resolve the problem.
Minor August 18, 2026 Elevated e-Rx failures 2h 30m Electronic prescription service, Outbound Email (Outbound Email — 3rd party vendor), Payment Processing (Payment Processing — app.elationemr.com)
Started Aug 18, 2026, 06:27 PM UTC· resolved Aug 18, 2026, 08:58 PM UTC
- investigating Aug 18, 2026, 06:27 PM UTC
We are investigating reports of elevated e-Rx failures in some workflows.
- identified Aug 18, 2026, 06:29 PM UTC
We have identified the cause of the issue and are in the process of deploying a fix.
- identified Aug 18, 2026, 06:59 PM UTC
We are in the process of deploying the fix.
Minor August 13, 2026 Elevated Errors When Saving Bills 3h 37m Elation Billing, Payment Processing (Payment Processing — app.elationemr.com)
Started Aug 13, 2026, 01:24 PM UTC· resolved Aug 13, 2026, 05:01 PM UTC
- identified Aug 13, 2026, 01:24 PM UTC
We have identified an issues causing errors when attempting to save edits to bills in order to process claims. Our team is currently working on a fix.
- monitoring Aug 13, 2026, 04:22 PM UTC
Our team has deployed a fix and we are seeing signs of recovery. We will continue to monitor to ensure full recovery.
Minor August 12, 2026 Document & Fax Processing Delay 1h 1m Fax service, Payment Processing (Payment Processing — app.elationemr.com)
Started Aug 12, 2026, 07:19 PM UTC· resolved Aug 12, 2026, 08:21 PM UTC
- investigating Aug 12, 2026, 07:19 PM UTC
Uploaded documents and incoming/outgoing faxes may take longer than usual to process and appear in patient charts. Our team is currently investigating.
- identified Aug 12, 2026, 07:40 PM UTC
We have identified the cause of the delays and are working towards a resolution.
Minor August 6, 2026 Degraded Performance 43m Web Application (EHR), Payment Processing (Payment Processing — app.elationemr.com)
Started Aug 06, 2026, 09:33 PM UTC· resolved Aug 06, 2026, 10:16 PM UTC
- identified Aug 06, 2026, 09:33 PM UTC
We have identified an issue causing degraded performance across the application. Our team has found the cause and is working towards a resolution.
- monitoring Aug 06, 2026, 10:03 PM UTC
Our team has implemented a fix and is seeing performance return to normal. We will continue monitoring to ensure full recovery.
Major July 29, 2026 Inability to Check Patient Insurance Eligibility 6d 1h Real Time Eligibility, Outbound Email (Outbound Email — 3rd party vendor)
Started Jul 29, 2026, 01:21 PM UTC· resolved Aug 04, 2026, 03:13 PM UTC
- identified Jul 29, 2026, 01:21 PM UTC
We have identified an issue preventing the checking of patient insurance eligibility. Our team is currently implementing a fix to restore this functionality.
- resolved Jul 29, 2026, 02:56 PM UTC
Our team has implemented a fix and patient insurance eligibility is now functioning as expected.
- investigating Aug 04, 2026, 12:29 PM UTC
We are investigating reports of additional issues with eligibility checks.
Minor July 20, 2026 Elevated Latency 17h 4m Web Application (EHR), Passport web application, Passport web application (Passport web application — app.elationpassport.com), Payment Processing (Payment Processing — app.elationemr.com)
Started Jul 20, 2026, 10:23 PM UTC· resolved Jul 21, 2026, 03:28 PM UTC
- monitoring Jul 20, 2026, 10:23 PM UTC
We are currently investigating elevated latency across the EHR. Though it has self-recovered, we are continuing to monitor.
Minor July 13, 2026 Diagnosis Code Search Errors 1d 18h Diagnosis Codes, Outbound Email (Outbound Email — 3rd party vendor)
Started Jul 13, 2026, 07:15 PM UTC· resolved Jul 15, 2026, 01:30 PM UTC
- investigating Jul 13, 2026, 07:15 PM UTC
We are seeing an elevated rate of errors and timeouts for diagnosis code search due to an outage impacting the upstream vendor that provides this data.
- investigating Jul 13, 2026, 08:04 PM UTC
We are still experiencing errors and timeouts for diagnosis code searches. We will provide any updates that are available from the vendor.
- identified Jul 13, 2026, 08:48 PM UTC
Our vendor has confirmed they are still actively working to adress this issue.
- identified Jul 13, 2026, 09:34 PM UTC
Our vendor has confirmed the root cause of the disruption and are working to deploy a fix. We will monitor for signs of improvment.
- resolved Jul 13, 2026, 11:42 PM UTC
Our vendor has confirmed their fix has been implemented and we are seeing signs of full recovery.
- identified Jul 14, 2026, 05:37 PM UTC
We are seeing additional failures for diagnosis code searches this morning. We have reached out to our vendor for additional details and will provide updates as they are available.
- monitoring Jul 14, 2026, 06:03 PM UTC
Our vendor confirmed they experienced another brief disruption today, which has now been resolved. We will continue to actively monitor.
Major July 12, 2026 Fax Failures 6h 19m Fax service, Outbound Email (Outbound Email — 3rd party vendor)
Started Jul 12, 2026, 08:34 PM UTC· resolved Jul 13, 2026, 02:54 AM UTC
- investigating Jul 12, 2026, 08:34 PM UTC
Our fax vendor is currently experiencing a service disruption, resulting in failures when sending faxes. We are reaching out for more information and will provide updates as they are available.
- identified Jul 13, 2026, 01:20 AM UTC
We have identified the issue with our fax provider and are working towards a resolution.
Minor June 19, 2026 Quest e-ordering system down 3h 7m Lab integrations, Outbound Email (Outbound Email — 3rd party vendor)
Started Jun 19, 2026, 03:15 PM UTC· resolved Jun 19, 2026, 06:23 PM UTC
- monitoring Jun 19, 2026, 03:15 PM UTC
We are aware of an incident with Quest's Lab e-ordering system, impacting customers' ability to submit electronic lab order submissions to Quest. The Quest team is working on restoring service.
Minor June 17, 2026 Visit Note Template Errors 4h 46m Visit Notes, Payment Processing (Payment Processing — app.elationemr.com)
Started Jun 17, 2026, 07:38 PM UTC· resolved Jun 18, 2026, 12:24 AM UTC
- investigating Jun 17, 2026, 07:38 PM UTC
Our team is investigating several reports of visit note template failures
- investigating Jun 17, 2026, 07:53 PM UTC
We have been able to reproduce this issue and are working to identify a fix
- monitoring Jun 17, 2026, 08:32 PM UTC
We have deployed a fix for this issue and expect templates to be applying correctly at this time. We are working to deploy a durable fix to eliminate any risk of this issue reoccurring (we will be actively monitoring until that fix is deployed)
Minor June 5, 2026 Elevated latency and errors 1d 1h Visit Notes, Payment Processing (Payment Processing — app.elationemr.com)
Started Jun 05, 2026, 04:45 PM UTC· resolved Jun 06, 2026, 06:02 PM UTC
- investigating Jun 05, 2026, 04:45 PM UTC
Our team is working to address site slowness and errors, especially related to visit notes.
- identified Jun 05, 2026, 05:14 PM UTC
Our team is continuing to work to mitigate the elevated latency around note operations.
- identified Jun 05, 2026, 06:07 PM UTC
We have deployed changes to broadly restore the health of the platform. There is still some limited impact to features like Chart Assist that we are working to fully resolve.
Minor May 26, 2026 Increased app latency 1h 35m Web Application (EHR), Passport web application, Passport web application (Passport web application — app.elationpassport.com), Search functionality and 2 more
Started May 26, 2026, 06:24 PM UTC· resolved May 26, 2026, 08:00 PM UTC
- investigating May 26, 2026, 06:24 PM UTC
We are investigating elevated latency across the EHR.
- identified May 26, 2026, 07:00 PM UTC
We have identified the cause of the slowdown and are deploying additional server capacity. We expect system performance to improve as the new systems come online.
- identified May 26, 2026, 07:11 PM UTC
We have identified the cause of this issue as being related to one of our search indexes which is experiencing higher than anticipated volume. We are investigating the source of the increased traffic, and also bringing additional capacity online.
- monitoring May 26, 2026, 07:19 PM UTC
We are seeing significant signs of recovery. The new infrastructure is still coming online and performance hasn't returned fully to baseline, but is within a few percentage of what we expect at this time. We will continue to monitor the health of the platform.
Minor May 5, 2026 Clinical Insights Service Disruption 5d 21h Patient Charts, Payment Processing (Payment Processing — app.elationemr.com)
Started May 05, 2026, 06:04 PM UTC· resolved May 11, 2026, 03:07 PM UTC
- identified May 05, 2026, 06:04 PM UTC
We are experiencing an issue with our clinical insights, and are working on a fix.
- monitoring May 05, 2026, 06:38 PM UTC
The issue has been resolved, and our teams will continue to monitor. We apologize for the inconvenience. We are investigating ways to improve the resilience of one of our sub-systems, so that this issue does not reoccur.
Minor May 4, 2026 Site slowness/errors 52m Web Application (EHR), Payment Processing (Payment Processing — app.elationemr.com)
Started May 04, 2026, 04:14 PM UTC· resolved May 04, 2026, 05:06 PM UTC
- investigating May 04, 2026, 04:14 PM UTC
We are investigating reports of slow page performance and errors. We do not see any indication of issues in our site health metrics, and are investigating potential upstream connectivity issues. We will provide updates as they are available.
- investigating May 04, 2026, 04:28 PM UTC
The connectivity issues appear limited to connection from AT&T. We are still investigating, but at this time all indications point to a ISP issue impacting AT&T customers.
Minor April 19, 2026 Degraded Performance detected on status page – Overall
Started Apr 19, 2026, 09:14 PM UTC· resolved Apr 19, 2026, 09:14 PM UTC
No vendor updates were posted for this incident.