Elation Health Outage History

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Elation Health had 5 outages in the last 2 years totaling 168h 49m of downtime — averaging 0.2 incidents per month.

There were 5 Elation Health outages since April 19, 2026 totaling 168h 49m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://elation.status.io

Minor June 5, 2026

Elevated latency and errors

Detected by Pingoru
Jun 05, 2026, 04:45 PM UTC
Resolved
Jun 06, 2026, 06:02 PM UTC
Duration
1d 1h
Affected: Visit NotesPayment Processing (app.elationemr.com)
Timeline · 3 updates
  1. investigating Jun 05, 2026, 04:45 PM UTC

    Our team is working to address site slowness and errors, especially related to visit notes.

  2. identified Jun 05, 2026, 05:14 PM UTC

    Our team is continuing to work to mitigate the elevated latency around note operations.

  3. identified Jun 05, 2026, 06:07 PM UTC

    We have deployed changes to broadly restore the health of the platform. There is still some limited impact to features like Chart Assist that we are working to fully resolve.

Read the full incident report →

Minor May 26, 2026

Increased app latency

Detected by Pingoru
May 26, 2026, 06:24 PM UTC
Resolved
May 26, 2026, 08:00 PM UTC
Duration
1h 35m
Affected: Web Application (EHR)Passport web applicationPassport web application (app.elationpassport.com)Search functionalityAPI WebhooksPayment Processing (app.elationemr.com)
Timeline · 4 updates
  1. investigating May 26, 2026, 06:24 PM UTC

    We are investigating elevated latency across the EHR.

  2. identified May 26, 2026, 07:00 PM UTC

    We have identified the cause of the slowdown and are deploying additional server capacity. We expect system performance to improve as the new systems come online.

  3. identified May 26, 2026, 07:11 PM UTC

    We have identified the cause of this issue as being related to one of our search indexes which is experiencing higher than anticipated volume. We are investigating the source of the increased traffic, and also bringing additional capacity online.

  4. monitoring May 26, 2026, 07:19 PM UTC

    We are seeing significant signs of recovery. The new infrastructure is still coming online and performance hasn't returned fully to baseline, but is within a few percentage of what we expect at this time. We will continue to monitor the health of the platform.

Read the full incident report →

Minor May 5, 2026

Clinical Insights Service Disruption

Detected by Pingoru
May 05, 2026, 06:04 PM UTC
Resolved
May 11, 2026, 03:07 PM UTC
Duration
5d 21h
Affected: Patient ChartsPayment Processing (app.elationemr.com)
Timeline · 2 updates
  1. identified May 05, 2026, 06:04 PM UTC

    We are experiencing an issue with our clinical insights, and are working on a fix.

  2. monitoring May 05, 2026, 06:38 PM UTC

    The issue has been resolved, and our teams will continue to monitor. We apologize for the inconvenience. We are investigating ways to improve the resilience of one of our sub-systems, so that this issue does not reoccur.

Read the full incident report →

Minor May 4, 2026

Site slowness/errors

Detected by Pingoru
May 04, 2026, 04:14 PM UTC
Resolved
May 04, 2026, 05:06 PM UTC
Duration
52m
Affected: Web Application (EHR)Payment Processing (app.elationemr.com)
Timeline · 2 updates
  1. investigating May 04, 2026, 04:14 PM UTC

    We are investigating reports of slow page performance and errors. We do not see any indication of issues in our site health metrics, and are investigating potential upstream connectivity issues. We will provide updates as they are available.

  2. investigating May 04, 2026, 04:28 PM UTC

    The connectivity issues appear limited to connection from AT&T. We are still investigating, but at this time all indications point to a ISP issue impacting AT&T customers.

Read the full incident report →