Resolved after 4 hours 46 minutes, affecting Visit Notes and Payment Processing (Payment Processing — app.elationemr.com), on June 17, 2026.
We have deployed a fix for this issue and expect templates to be applying correctly at this time. We are working to deploy a durable fix to eliminate any risk of this issue reoccurring (we will be actively monitoring until that fix is deployed)
Affected components
Update timeline
- investigating Jun 17, 2026, 07:38 PM UTC
Our team is investigating several reports of visit note template failures
- investigating Jun 17, 2026, 07:53 PM UTC
We have been able to reproduce this issue and are working to identify a fix
- monitoring Jun 17, 2026, 08:32 PM UTC
We have deployed a fix for this issue and expect templates to be applying correctly at this time. We are working to deploy a durable fix to eliminate any risk of this issue reoccurring (we will be actively monitoring until that fix is deployed)
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