Is Elation Health down?

Providers attempting to send multiple months of a Schedule II controlled substance prescription electronically in one session may see a false duplicate error, or the option to send electronically may disappear entirely. Affected prescriptions are not reaching the pharmacy and must be sent as separate, single-month orders instead.

Our team has identified the root cause of this issue and is working to implement a fix.

We are in the process of deploying a fix.

Our team has deployed a fix and we are seeing signs of recovery. We will continue to monitor to ensure a full recovery.

We are investigating an elevated failure rate when performing automated billing code generation, or when saving bills.

Some practices are seeing an error when attempting to send prescriptions electronically.

We have identified the cause of the issue and are working on deploying a fix.

We are currently in the process of deploying a fix for this.

The fix is in the process of being deployed.

We're continuing to roll out the fix for this issue.

We are currently investigating an outage with our immunization registry. Practices may be unable to submit immunization at this time.

We are still investigating the issue.

We have isolated the issue to a connection to one of our internal caching systems. We are currently working on a fix.

We have rolled out a fix and are seeing the system health recover. We will continue to monitor.

We are currently experiencing delays in the processing of API webhooks. The issue has been identified and a fix is being prepared to resolve the problem.