Is Elation Health down?

We have identified an issue preventing the checking of patient insurance eligibility. Our team is currently implementing a fix to restore this functionality.

We are currently investigating elevated latency across the EHR. Though it has self-recovered, we are continuing to monitor.

We are seeing an elevated rate of errors and timeouts for diagnosis code search due to an outage impacting the upstream vendor that provides this data.

We are still experiencing errors and timeouts for diagnosis code searches. We will provide any updates that are available from the vendor.

Our vendor has confirmed they are still actively working to adress this issue.

Our vendor has confirmed the root cause of the disruption and are working to deploy a fix. We will monitor for signs of improvment.

Our vendor has confirmed their fix has been implemented and we are seeing signs of full recovery.

We are seeing additional failures for diagnosis code searches this morning. We have reached out to our vendor for additional details and will provide updates as they are available.

Our vendor confirmed they experienced another brief disruption today, which has now been resolved. We will continue to actively monitor.

Our fax vendor is currently experiencing a service disruption, resulting in failures when sending faxes. We are reaching out for more information and will provide updates as they are available.

We have identified the issue with our fax provider and are working towards a resolution.

We are aware of an incident with Quest's Lab e-ordering system, impacting customers' ability to submit electronic lab order submissions to Quest. The Quest team is working on restoring service.