Elation Health experienced a minor incident on May 4, 2026 affecting Web Application (EHR) and Payment Processing (app.elationemr.com), lasting 52m. The incident has been resolved; the full update timeline is below.
Affected components
Web Application (EHR)Payment Processing (app.elationemr.com)
Update timeline
- investigating May 04, 2026, 04:14 PM UTC
We are investigating reports of slow page performance and errors. We do not see any indication of issues in our site health metrics, and are investigating potential upstream connectivity issues. We will provide updates as they are available.
- investigating May 04, 2026, 04:28 PM UTC
The connectivity issues appear limited to connection from AT&T. We are still investigating, but at this time all indications point to a ISP issue impacting AT&T customers.