Resolved after 52 minutes, affecting Web Application (EHR) and Payment Processing (Payment Processing — app.elationemr.com), on May 4, 2026.
The connectivity issues appear limited to connection from AT&T. We are still investigating, but at this time all indications point to a ISP issue impacting AT&T customers.
Affected components
Update timeline
- investigating May 04, 2026, 04:14 PM UTC
We are investigating reports of slow page performance and errors. We do not see any indication of issues in our site health metrics, and are investigating potential upstream connectivity issues. We will provide updates as they are available.
- investigating May 04, 2026, 04:28 PM UTC
The connectivity issues appear limited to connection from AT&T. We are still investigating, but at this time all indications point to a ISP issue impacting AT&T customers.
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