Elation Health incident

Site slowness/errors

Minor Resolved View vendor source →
Started
May 04, 2026, 04:14 PM UTC
Resolved
May 04, 2026, 05:06 PM UTC
Duration
52m
Detected by Pingoru
May 04, 2026, 04:14 PM UTC

Affected components

Web Application (EHR)Payment Processing (app.elationemr.com)

Update timeline

  1. investigating May 04, 2026, 04:14 PM UTC

    We are investigating reports of slow page performance and errors. We do not see any indication of issues in our site health metrics, and are investigating potential upstream connectivity issues. We will provide updates as they are available.

  2. investigating May 04, 2026, 04:28 PM UTC

    The connectivity issues appear limited to connection from AT&T. We are still investigating, but at this time all indications point to a ISP issue impacting AT&T customers.

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