Elation Health experienced a minor incident on May 5, 2026 affecting Patient Charts and Payment Processing (app.elationemr.com), lasting 5d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Patient ChartsPayment Processing (app.elationemr.com)
Update timeline
- identified May 05, 2026, 06:04 PM UTC
We are experiencing an issue with our clinical insights, and are working on a fix.
- monitoring May 05, 2026, 06:38 PM UTC
The issue has been resolved, and our teams will continue to monitor. We apologize for the inconvenience. We are investigating ways to improve the resilience of one of our sub-systems, so that this issue does not reoccur.