Resolved after 5 days 21 hours, affecting Patient Charts and Payment Processing (Payment Processing — app.elationemr.com), on May 5, 2026.
The issue has been resolved, and our teams will continue to monitor. We apologize for the inconvenience. We are investigating ways to improve the resilience of one of our sub-systems, so that this issue does not reoccur.
Affected components
Update timeline
- identified May 05, 2026, 06:04 PM UTC
We are experiencing an issue with our clinical insights, and are working on a fix.
- monitoring May 05, 2026, 06:38 PM UTC
The issue has been resolved, and our teams will continue to monitor. We apologize for the inconvenience. We are investigating ways to improve the resilience of one of our sub-systems, so that this issue does not reoccur.
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