Resolved after 2 hours 30 minutes, affecting Electronic prescription service and Outbound Email (Outbound Email — 3rd party vendor) and 1 more, on August 18, 2026.
We are in the process of deploying the fix.
Affected components
Electronic prescription serviceOutbound Email (Outbound Email — 3rd party vendor)Payment Processing (Payment Processing — app.elationemr.com)
Update timeline
- investigating Aug 18, 2026, 06:27 PM UTC
We are investigating reports of elevated e-Rx failures in some workflows.
- identified Aug 18, 2026, 06:29 PM UTC
We have identified the cause of the issue and are in the process of deploying a fix.
- identified Aug 18, 2026, 06:59 PM UTC
We are in the process of deploying the fix.
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