Elation Health incident
Inability to Check Patient Insurance Eligibility
Major Vendor's status page →
Resolved after 6 days 1 hour, affecting Real Time Eligibility and Outbound Email (Outbound Email — 3rd party vendor), on July 29, 2026.
We are investigating reports of additional issues with eligibility checks.
Affected components
Real Time EligibilityOutbound Email (Outbound Email — 3rd party vendor)
Update timeline
- identified Jul 29, 2026, 01:21 PM UTC
We have identified an issue preventing the checking of patient insurance eligibility. Our team is currently implementing a fix to restore this functionality.
- resolved Jul 29, 2026, 02:56 PM UTC
Our team has implemented a fix and patient insurance eligibility is now functioning as expected.
- investigating Aug 04, 2026, 12:29 PM UTC
We are investigating reports of additional issues with eligibility checks.
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