Edmentum had 24 outages in the last 2 years totaling 124h 8m of downtime — averaging 1 incident per month.
There were 24 Edmentum outages since June 10, 2024 totaling 124h 8m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating performance issues with the Courseware and Exact Path platforms.
The root cause has been identified, and we are working to resolve the issue.
This incident has been resolved. We will continue to monitor the performance of the platform.
We are working to resolve issues loading the Study Island platform. The root cause has been identified and we are actively working to implement a fix.
A fix has been implemented, and we are seeing the platform return to expected performance levels. We will continue to monitor.
This incident has been resolved. We will continue to the monitor Study Island's performance.
We are currently investigating and issue launching the Personal Psychology 1 course. At this time, the issues are isolated to this course.
This issue has been resolved. We will continue to monitor the courses performance.
We are currently investigating an issue with Learners for accounts that have Access Control turned on. Learners in such accounts are seeing an error page when logging in and accessing their assignments.
The issue has been identified, and we are working toward the solution.
A fix has been implemented, and the platform is performing as expected. We will continue to monitor the platform's performance.
This incident has been resolved. We will continue to monitor the performance of the platform.
Exact Path is currently unable to connect to the Renaissance integration. This is preventing the overnight data sync and manually triggered syncs from creating Renaissance sourced learning paths. The Edmentum team is investigating.
The issue has been identified and the teams are working on releasing the fix.
This incident has been resolved.
We are currently investigating this issue.
This has been resolved by Genius.
We are currently investigating reports concerning issues logging into the MajorClarity platform.
We are continuing to investigate this issue.
We have identified the root cause and are working to remediate the issue.
We have implemented a fix and performance has improved as expected. We will continue to monitor the performance to the platform.
This incident has been resolved. We will continue to monitor the performance to the platform.
Exact Path is currently unable to connect to the NWEA API integration. This is preventing the overnight data sync and manually triggered syncs from creating NWEA sourced learning paths. From our investigations, the problem appears to be on NWEA’s side, and we have already reached out to their support team for urgent assistance. Exact Path diagnostic, Renaissance, FL FAST, ILEARN and manual NWEA CSV upload customers are unaffected. We will keep you updated as soon as we have more information or when the issue is resolved.
This incident has been resolved.
Exact Path and Courseware are experiencing issues whereby learners and educators are unable to login to ELF. This is a system-wide disruption. Teams are investigating and working to restore normal service as quickly as possible.
This issue has been resolved. If a customer continues to experience any issues, please have them contact our Support Team via phone, email, or chat. Thank you for your support.
Exact Path and Courseware are experiencing issues whereby Learners are unable to login to ELF. Teams are investigating and working to restore normal service as quickly as possible.
This incident has been resolved. However, if you or your students experience any ongoing issues, please contact us at 1-800-447-5286, [email protected], or via chat.
We are currently investigating loading issues for teachers on the Apex Learning platform. This affects both Courses and Tutorials.
We have identified the root cause and implemented a fix. We will continue to monitor the performance of the platform.
This incident has been resolved. We will continue to monitor the performance to the platform.
We are experiencing an issue within Product Help that we are working with our vendor to resolve. Updates can also be tracked through our vendor's status page here: https://status.clickhelp.com/796569611
Our vendor has remediated the issue and we are monitoring at this time.
This incident has been resolved.
We are currently investigating reports of slowness logging into Apex Courses and Tutorials.
This incident has been resolved.
We are currently investigating an issue concerning the ability for some users to login to ELF via ClassLink SSO.
This incident has been resolved.
An issue preventing login to the platform has been identified. Teams are working on resolving the issue.
We are continuing to work on a fix for this issue.
Teams have implemented a fix for the issue and are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are investigating an issue with logins to the Apex platform.
We are continuing to investigate this issue.
We have identified the issue and implemented a fix. Logins are performing as expected. We will continue to monitor the performance of the platform.
This incident has been resolved.
We are aware of an issue with login for Courseware and Exact Path. The cause of the issue has been identified, and a fix has been implemented. We are monitoring the performance of the application.
This incident has been resolved. We will continue to monitor the performance of the application.
We are investigating an issue with ALVS logins.
We are continuing to work on a fix for this issue.
This issue has been resolved. We will continue to monitor the platform's performance.
We are currently investigating an issue causing errors for some people upon login.
This issue has been resolved. We will continue to monitor the platform's performance.
This incident has been resolved. We will continue to monitor.
When clicking "launch" from their dashboards, some students are receiving the error message, "Invalid - token is invalid. We are currently investigating this issue.
A fix has been implemented, and the platform is performing as expected. We will continue to monitor.
This incident has been resolved. We will continue to monitor performance.
We are currently investigating an issue related to page loading issues within Courseware and Exact Path.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating reports of users experiencing slow response times within Apex Gradebook
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Flex Assignments is currently experiencing degraded performance. We are working to restore full functionality.
This incident has been resolved.