Edmentum experienced a minor incident on August 12, 2025 affecting Edmentum Support (Web and Phone), lasting 46m. The incident has been resolved; the full update timeline is below.
Affected components
Edmentum Support (Web and Phone)
Update timeline
- investigating Aug 12, 2025, 06:08 PM UTC
We are experiencing an issue within Product Help that we are working with our vendor to resolve. Updates can also be tracked through our vendor's status page here: https://status.clickhelp.com/796569611
- monitoring Aug 12, 2025, 06:16 PM UTC
Our vendor has remediated the issue and we are monitoring at this time.
- resolved Aug 12, 2025, 06:54 PM UTC
This incident has been resolved.