Edmentum experienced a minor incident on July 28, 2025 affecting Courseware and Exact Path, lasting 3d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 28, 2025, 04:21 PM UTC
We are currently investigating reports of slow response time for Courseware and are working to address the issue as quickly as possible. We sincerely apologize for the disruption to you and your students. For the latest status updates, please continue to check this page.
- investigating Jul 28, 2025, 04:55 PM UTC
We are continuing to investigate this issue.
- investigating Jul 28, 2025, 05:18 PM UTC
We are currently experiencing service interruptions affecting some Courseware and Exact Path customers. Our teams have identified the root cause and have begun restoring access. We sincerely apologize for the disruption and are working urgently to fully resolve the issue. For the latest updates, please continue to monitor this page.
- identified Jul 28, 2025, 05:48 PM UTC
In partnership with Amazon, we're working through this service-level interruption. Service has either been fully restored or will be fully restored shortly.
- identified Jul 28, 2025, 06:07 PM UTC
Access has been restored for 90% of customers and we're currently resolving all remaining customers experiencing intermittent performance issues.
- identified Jul 28, 2025, 06:24 PM UTC
Exact Path students are temporarily unable to launch content while we perform system updates. We will make them available as soon as possible. All other features are operational.
- monitoring Jul 28, 2025, 07:38 PM UTC
All customer accounts have been fully reenabled across Courseware and Exact Path. Exact Path students remain temporarily unable to launch content from Learning Paths. We continue to work on a solution as quickly as possible. All other applications are working as expected and performance is stable.
- monitoring Jul 29, 2025, 02:32 PM UTC
All customer accounts are enabled across Courseware and Exact Path, but we continue to experience intermittent performance issues. Students are temporarily unable to access Exact Path [Learning Paths in Exact Path and assignments in Exact Path and Standards Mastery] but educators can access and launch Exact Path content. Our team continues to work diligently, along with our external partners at Amazon, to deliver a solution as quickly as possible. All other applications are working as expected and performance is stable.
- monitoring Jul 29, 2025, 11:40 PM UTC
We continue to address the remaining issues as quickly as possible. We sincerely apologize for the disruption.
- monitoring Jul 30, 2025, 02:38 AM UTC
Scheduled maintenance is complete and we continue to monitor performance.
- monitoring Jul 30, 2025, 04:35 PM UTC
Exact Path and Courseware are fully operational and performance is stable. We're working quickly to resolve some intermittent issues with the following reports: - Courseware Learner Assessment Report - Courseware Weekly Progress Report - Learner Daily Usage Report
- resolved Jul 31, 2025, 04:23 PM UTC
We've resolved the issues in Exact Path and Courseware. All systems are operating normally. We apologize for the disruption and thank you for your patience.