- Detected by Pingoru
- Jul 27, 2026, 02:40 PM UTC
- Resolved
- Jul 27, 2026, 03:05 PM UTC
- Duration
- 25m
Affected: Administration Site
Timeline · 3 updates
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identified Jul 27, 2026, 02:08 PM UTC
The DY-US Admin is experiencing intermittent outages preventing customers from accessing the admin interface. The incident is being investigated and addressed by the development team.
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identified Jul 27, 2026, 02:40 PM UTC
We are continuing to work on a fix for this issue. Other DY services, including campaign serving, remain operational.
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resolved Jul 27, 2026, 03:05 PM UTC
A fix has been implemented and the issue with admin access for US sections is resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 27, 2026, 11:27 AM UTC
- Resolved
- Jul 27, 2026, 01:39 PM UTC
- Duration
- 2h 11m
Affected: Collection Layer
Timeline · 3 updates
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investigating Jul 27, 2026, 11:27 AM UTC
We are investigating an issue affecting some customers in the US-hosted environment, where affinity data may not be collected as expected. As a result, affinity-based experiences and targeting may not function correctly for impacted users. Our engineering team is actively investigating the issue. We will provide another update as soon as we have more information. Thank you for your patience.
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identified Jul 27, 2026, 11:50 AM UTC
The issue has been identified and a fix is being implemented.
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resolved Jul 27, 2026, 01:39 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 19, 2026, 12:12 PM UTC
- Resolved
- Jun 19, 2026, 02:01 PM UTC
- Duration
- 1h 49m
Affected: Email API
Timeline · 3 updates
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investigating Jun 19, 2026, 12:12 PM UTC
What is the issue? We are currently investigating an issue where Reconnect campaign tracking links are giving error 502. What does this mean? This means that clicking on product in Reconnect email will give error 502 and click will not be counted. Who does this effect? This affects all EU Reconnect campaign sent out emails. When did this issue start? June 16 (more specific time/date TBD) We have recognized this issue and are actively working on resolution. Our apologies for the inconvenience this may have caused.
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identified Jun 19, 2026, 01:11 PM UTC
Issue is identified and being fixed.
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resolved Jun 19, 2026, 02:01 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 19, 2026, 03:28 PM UTC
- Resolved
- May 20, 2026, 01:11 PM UTC
- Duration
- 21h 42m
Affected: Recommendation API
Timeline · 3 updates
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investigating May 19, 2026, 03:28 PM UTC
Our engineering team is actively investigating to identify the root cause and implement a fix. This issue appears limited to strategies created with custom filter rules on May 19, 2026. Existing strategies created before May 19, 2026 continue to apply the rules as expected.
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monitoring May 19, 2026, 07:17 PM UTC
A fix has been implemented, and we are actively monitoring results. Rules in the affected recommendation strategies are now being applied correctly. We will continue to monitor to ensure sustained performance.
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resolved May 20, 2026, 01:11 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 18, 2026, 03:45 PM UTC
- Resolved
- May 18, 2026, 03:45 PM UTC
- Duration
- —
Affected: Administration Site
Timeline · 1 update
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resolved May 18, 2026, 03:45 PM UTC
Some EU & US customers may have experienced issues when publishing Strategies on May 18, 2026. A fix has been implemented and the issues should now be resolved.
Read the full incident report →
- Detected by Pingoru
- May 08, 2026, 06:08 AM UTC
- Resolved
- May 08, 2026, 01:28 PM UTC
- Duration
- 7h 20m
Affected: Collection LayerServing Layer - U.S. eastData FeedsReporting
Timeline · 6 updates
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investigating May 08, 2026, 06:08 AM UTC
We are facing issue with the real time affinity (affinity campaigns), the delta api requests will fail (api feed updates), there will be delay in reports Who does this effect? US server. When did this issue start? 08/05/2026 Start - 3:30 AM UTC+2 Currently, we do not have an ETA, but will continue to update as we progress. Our apologies for the inconvenience this may have caused.
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identified May 08, 2026, 06:42 AM UTC
Issue is due to AWS global outages. We are pushing for ETA.
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identified May 08, 2026, 11:52 AM UTC
Services are starting to recover, some delays still in API feed.
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monitoring May 08, 2026, 12:32 PM UTC
A fix has been implemented and we are monitoring the results.
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monitoring May 08, 2026, 12:32 PM UTC
Issue resolved.
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resolved May 08, 2026, 01:28 PM UTC
All services are back to normal and operational.
Read the full incident report →
- Detected by Pingoru
- May 05, 2026, 03:02 PM UTC
- Resolved
- May 06, 2026, 02:28 PM UTC
- Duration
- 23h 25m
Affected: Recommendation API
Timeline · 2 updates
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monitoring May 05, 2026, 03:02 PM UTC
We identified an issue where some users may have intermittently encountered error responses impacting Shopping Muse Agent-Assistant and Semantic Search. The issue occurred on May 5, 2026, during two brief windows between 11:20–11:35 and 15:30–15:45 (UTC+2). The issue has been mitigated, and we are continuing to monitor systems to ensure full resolution.
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resolved May 06, 2026, 02:28 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 29, 2026, 03:16 PM UTC
- Resolved
- Apr 29, 2026, 04:52 PM UTC
- Duration
- 1h 35m
Affected: Recommendation API
Timeline · 2 updates
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identified Apr 29, 2026, 03:16 PM UTC
We have identified an issue causing degraded performance for Shopping Muse Agent-Assistant endpoint in the EUC region starting from April 29, 2026, 16:50 (UTC+2). This is caused by degradation in a third-party upstream service and may result in slower responses or intermittent timeouts. Our team is actively monitoring the situation and working with the upstream service toward resolution.
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resolved Apr 29, 2026, 04:52 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 17, 2026, 11:54 AM UTC
- Resolved
- Mar 17, 2026, 11:54 AM UTC
- Duration
- —
Timeline · 1 update
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resolved Mar 17, 2026, 11:58 AM UTC
On 17/03/2026 between 13:00 and 13:25 EET (UTC+2), the DY Admin experienced an outage that prevented customers from accessing the admin interface and campaign serving. The incident was investigated and addressed by the development team, and the admin service was restored within the stated timeframe.
Read the full incident report →
- Detected by Pingoru
- Mar 16, 2026, 06:30 AM UTC
- Resolved
- Mar 16, 2026, 06:30 AM UTC
- Duration
- —
Timeline · 1 update
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resolved Mar 16, 2026, 08:23 AM UTC
Some US sections may have experienced API product feed request failures on March 16, between 01:37 AM - 02:49 AM EDT. Any subsequent requests after this timeframe should be successfully processed.
Read the full incident report →
- Detected by Pingoru
- Feb 26, 2026, 01:13 PM UTC
- Resolved
- Feb 23, 2026, 08:00 AM UTC
- Duration
- —
Timeline · 1 update
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resolved Feb 26, 2026, 01:13 PM UTC
An issue was identified that caused a UI issue in the admin dashboard for some customers, which may have impacted configuration and selection workflows related to affinity and product column values. The issue was reported on Monday, February 23, and was fully resolved as of Tuesday, February 24 at 09:00 (GMT+2). All affected functionality has been restored, and systems are operating normally.
Read the full incident report →
- Detected by Pingoru
- Feb 22, 2026, 11:52 AM UTC
- Resolved
- Feb 22, 2026, 01:38 PM UTC
- Duration
- 1h 45m
Affected: Administration Site
Timeline · 2 updates
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monitoring Feb 22, 2026, 11:52 AM UTC
A fix has been implemented and we're monitoring the results.
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resolved Feb 22, 2026, 01:38 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 03, 2026, 10:11 AM UTC
- Resolved
- Feb 03, 2026, 11:05 AM UTC
- Duration
- 53m
Affected: Administration Site
Timeline · 2 updates
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identified Feb 03, 2026, 10:11 AM UTC
We’re currently investigating reports from some customers on the EU server experiencing a blank page when opening one or more campaigns in the Admin, or missing a campaign from the list of campaigns. Our team has identified the issue and is actively working on a fix. Campaigns continue to be served live on websites with no interruption. Editing capabilities and full admin access will be restored shortly. We’ll share another update as soon as the fix is deployed.
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resolved Feb 03, 2026, 11:05 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 02, 2026, 10:42 PM UTC
- Resolved
- Feb 03, 2026, 01:01 AM UTC
- Duration
- 2h 18m
Affected: Administration Site
Timeline · 3 updates
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identified Feb 02, 2026, 08:29 PM UTC
The issue has been identified and a fix is being implemented. The impact is isolated to the DY admin interface and campaign serving is operating as normal.
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identified Feb 02, 2026, 10:42 PM UTC
Campaign access has been restored for a some customers. Our team is continuing to address the remaining issues to ensure all affected customers can view their campaigns and publish without issues.
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resolved Feb 03, 2026, 01:01 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 01, 2026, 10:56 AM UTC
- Resolved
- Feb 01, 2026, 11:25 AM UTC
- Duration
- 28m
Affected: Administration SiteData Feeds
Timeline · 2 updates
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investigating Feb 01, 2026, 10:56 AM UTC
Following this morning’s scheduled maintenance, we’re seeing reports that some users are experiencing a blank loading page when accessing the Data Feeds section and the Reconnect Integration page in the Admin. Our team is actively investigating and working on a fix. We expect this to be resolved shortly and will continue to share updates as progress is made. Thanks for your patience while we address this.
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resolved Feb 01, 2026, 11:25 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 13, 2026, 05:32 PM UTC
- Resolved
- Jan 13, 2026, 05:32 PM UTC
- Duration
- 22s
Affected: Data Feeds
Timeline · 2 updates
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monitoring Jan 13, 2026, 05:32 PM UTC
Some US sections may have experienced API product feed request failures on January 13, between 5:55 AM - 6:20 AM EST. Any subsequent requests after this timeframe should be successfully processed.
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resolved Jan 13, 2026, 05:32 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 21, 2025, 10:55 AM UTC
- Resolved
- Oct 21, 2025, 10:00 AM UTC
- Duration
- —
Timeline · 1 update
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resolved Oct 21, 2025, 10:55 AM UTC
Incident Description: We experienced a temporary issue where campaigns were not visible in the Experience Web for both EU and US regions. This impacted the admin dashboard functionality, preventing users from accessing campaign data. Severity: Critical Status: Resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 20, 2025, 01:46 PM UTC
- Resolved
- Oct 21, 2025, 06:33 AM UTC
- Duration
- 16h 46m
Affected: Administration SiteData Feeds
Timeline · 5 updates
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investigating Oct 20, 2025, 01:46 PM UTC
Some data feeds synced via AWS may be delayed in syncing
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identified Oct 20, 2025, 04:23 PM UTC
We are currently investigating an issue affecting some customers with US-based sections. Impacted users may experience intermittent problems accessing certain pages within the Dynamic Yield admin interface, as well as disruptions when syncing data feeds via AWS. Our team is actively working to resolve the issue and will provide updates as more information becomes available. We appreciate your patience and understanding.
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monitoring Oct 20, 2025, 08:02 PM UTC
We’re seeing signs of recovery from the third-party outage that impacted Dynamic Yield services for US sections, including admin access and data feed syncing. As systems stabilize, we’re continuing to monitor closely to ensure full resolution.
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monitoring Oct 20, 2025, 09:46 PM UTC
Dynamic Yield services remain stable following earlier disruptions. Our team is continuing to monitor all systems.
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resolved Oct 21, 2025, 06:33 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 20, 2025, 10:44 AM UTC
- Resolved
- Oct 20, 2025, 12:09 PM UTC
- Duration
- 1h 24m
Affected: Collection LayerServing Layer - U.S. eastRecommendation APIEmail APIREST APIData FeedsReporting
Timeline · 3 updates
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monitoring Oct 20, 2025, 10:44 AM UTC
A global AWS outage has been affecting parts of our platform, causing some features and services to be temporarily unavailable or slow to respond across regions. We are now starting to see a gradual recovery, and many systems are coming back online. Our team is closely monitoring the situation and continuing to work with AWS to ensure full stability. We’ll share further updates as recovery progresses.
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monitoring Oct 20, 2025, 10:55 AM UTC
We are continuing to monitor as our system recovery is in progress.
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resolved Oct 20, 2025, 12:09 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 21, 2025, 01:31 PM UTC
- Resolved
- Aug 22, 2025, 06:47 AM UTC
- Duration
- 17h 16m
Affected: Serving Layer - Europe
Timeline · 3 updates
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investigating Aug 21, 2025, 01:31 PM UTC
Our dev team is investigating and will provide updates accordingly. Our apologies for the inconvenience this may have caused.
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monitoring Aug 21, 2025, 04:36 PM UTC
A fix has been implemented and all campaign updates are being processed. We're continuing to monitor the updates queue to ensure that all updates are processed successfully.
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resolved Aug 22, 2025, 06:47 AM UTC
This incident is resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 13, 2025, 08:55 PM UTC
- Resolved
- Aug 13, 2025, 08:55 PM UTC
- Duration
- —
Affected: Data Feeds
Timeline · 1 update
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resolved Aug 13, 2025, 08:55 PM UTC
The issue causing delays with syncing some data feeds in EU sections has been resolved.
Read the full incident report →
