Dynamic Yield Outage History

Dynamic Yield is up right now

Dynamic Yield had 21 outages in the last 2 years totaling 257h 38m of downtime — averaging 0.9 incidents per month.

There were 21 Dynamic Yield outages since June 9, 2025 totaling 257h 38m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://dynamicyield.statuspage.io

Minor May 19, 2026

EU & US Sections | Custom Filter Rules Not Applying in Recommendations for Some Newly Created Strategies

Detected by Pingoru
May 19, 2026, 03:28 PM UTC
Resolved
May 20, 2026, 01:11 PM UTC
Duration
21h 42m
Affected: Recommendation API
Timeline · 3 updates
  1. investigating May 19, 2026, 03:28 PM UTC

    Our engineering team is actively investigating to identify the root cause and implement a fix. This issue appears limited to strategies created with custom filter rules on May 19, 2026. Existing strategies created before May 19, 2026 continue to apply the rules as expected.

  2. monitoring May 19, 2026, 07:17 PM UTC

    A fix has been implemented, and we are actively monitoring results. Rules in the affected recommendation strategies are now being applied correctly. We will continue to monitor to ensure sustained performance.

  3. resolved May 20, 2026, 01:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 18, 2026

Strategy Publishing Issues for Some EU & US Sections

Detected by Pingoru
May 18, 2026, 03:45 PM UTC
Resolved
May 18, 2026, 03:45 PM UTC
Duration
—
Affected: Administration Site
Timeline · 1 update
  1. resolved May 18, 2026, 03:45 PM UTC

    Some EU & US customers may have experienced issues when publishing Strategies on May 18, 2026. A fix has been implemented and the issues should now be resolved.

Read the full incident report →

Major May 8, 2026

Issues on the USE server with real time affinity and API feeds.

Detected by Pingoru
May 08, 2026, 06:08 AM UTC
Resolved
May 08, 2026, 01:28 PM UTC
Duration
7h 20m
Affected: Collection LayerServing Layer - U.S. eastData FeedsReporting
Timeline · 6 updates
  1. investigating May 08, 2026, 06:08 AM UTC

    We are facing issue with the real time affinity (affinity campaigns), the delta api requests will fail (api feed updates), there will be delay in reports Who does this effect? US server. When did this issue start? 08/05/2026 Start - 3:30 AM UTC+2 Currently, we do not have an ETA, but will continue to update as we progress. Our apologies for the inconvenience this may have caused.

  2. identified May 08, 2026, 06:42 AM UTC

    Issue is due to AWS global outages. We are pushing for ETA.

  3. identified May 08, 2026, 11:52 AM UTC

    Services are starting to recover, some delays still in API feed.

  4. monitoring May 08, 2026, 12:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring May 08, 2026, 12:32 PM UTC

    Issue resolved.

  6. resolved May 08, 2026, 01:28 PM UTC

    All services are back to normal and operational.

Read the full incident report →

Minor May 5, 2026

Intermittent Errors Affecting Shopping Muse Agent-Assistant and Semantic Search

Detected by Pingoru
May 05, 2026, 03:02 PM UTC
Resolved
May 06, 2026, 02:28 PM UTC
Duration
23h 25m
Affected: Recommendation API
Timeline · 2 updates
  1. monitoring May 05, 2026, 03:02 PM UTC

    We identified an issue where some users may have intermittently encountered error responses impacting Shopping Muse Agent-Assistant and Semantic Search. The issue occurred on May 5, 2026, during two brief windows between 11:20–11:35 and 15:30–15:45 (UTC+2). The issue has been mitigated, and we are continuing to monitor systems to ensure full resolution.

  2. resolved May 06, 2026, 02:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 29, 2026

Degraded Performance for Shopping Muse Agent-Assistant in EUC

Detected by Pingoru
Apr 29, 2026, 03:16 PM UTC
Resolved
Apr 29, 2026, 04:52 PM UTC
Duration
1h 35m
Affected: Recommendation API
Timeline · 2 updates
  1. identified Apr 29, 2026, 03:16 PM UTC

    We have identified an issue causing degraded performance for Shopping Muse Agent-Assistant endpoint in the EUC region starting from April 29, 2026, 16:50 (UTC+2). This is caused by degradation in a third-party upstream service and may result in slower responses or intermittent timeouts. Our team is actively monitoring the situation and working with the upstream service toward resolution.

  2. resolved Apr 29, 2026, 04:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 17, 2026

DY Admin is down on the US server

Detected by Pingoru
Mar 17, 2026, 11:54 AM UTC
Resolved
Mar 17, 2026, 11:54 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Mar 17, 2026, 11:58 AM UTC

    On 17/03/2026 between 13:00 and 13:25 EET (UTC+2), the DY Admin experienced an outage that prevented customers from accessing the admin interface and campaign serving. The incident was investigated and addressed by the development team, and the admin service was restored within the stated timeframe.

Read the full incident report →

Notice February 26, 2026

[Resolved] Admin UI Issue Affecting Affinity and Product Column Configuration in Some EU and US Sections

Detected by Pingoru
Feb 26, 2026, 01:13 PM UTC
Resolved
Feb 23, 2026, 08:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 26, 2026, 01:13 PM UTC

    An issue was identified that caused a UI issue in the admin dashboard for some customers, which may have impacted configuration and selection workflows related to affinity and product column values. The issue was reported on Monday, February 23, and was fully resolved as of Tuesday, February 24 at 09:00 (GMT+2). All affected functionality has been restored, and systems are operating normally.

Read the full incident report →

Notice February 22, 2026

US Admin can't be accessed

Detected by Pingoru
Feb 22, 2026, 11:52 AM UTC
Resolved
Feb 22, 2026, 01:38 PM UTC
Duration
1h 45m
Affected: Administration Site
Timeline · 2 updates
  1. monitoring Feb 22, 2026, 11:52 AM UTC

    A fix has been implemented and we're monitoring the results.

  2. resolved Feb 22, 2026, 01:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 3, 2026

Loading Issue When Trying to Edit a Campaign (EU Server)

Detected by Pingoru
Feb 03, 2026, 10:11 AM UTC
Resolved
Feb 03, 2026, 11:05 AM UTC
Duration
53m
Affected: Administration Site
Timeline · 2 updates
  1. identified Feb 03, 2026, 10:11 AM UTC

    We’re currently investigating reports from some customers on the EU server experiencing a blank page when opening one or more campaigns in the Admin, or missing a campaign from the list of campaigns. Our team has identified the issue and is actively working on a fix. Campaigns continue to be served live on websites with no interruption. Editing capabilities and full admin access will be restored shortly. We’ll share another update as soon as the fix is deployed.

  2. resolved Feb 03, 2026, 11:05 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 2, 2026

Sections on the EUC server may experience a temporary error when loading the DY admin campaign page and delays in campaign publishing

Detected by Pingoru
Feb 02, 2026, 10:42 PM UTC
Resolved
Feb 03, 2026, 01:01 AM UTC
Duration
2h 18m
Affected: Administration Site
Timeline · 3 updates
  1. identified Feb 02, 2026, 08:29 PM UTC

    The issue has been identified and a fix is being implemented. The impact is isolated to the DY admin interface and campaign serving is operating as normal.

  2. identified Feb 02, 2026, 10:42 PM UTC

    Campaign access has been restored for a some customers. Our team is continuing to address the remaining issues to ensure all affected customers can view their campaigns and publish without issues.

  3. resolved Feb 03, 2026, 01:01 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 1, 2026

Access Issues on Data Feeds & Reconnect Integration Admin Pages

Detected by Pingoru
Feb 01, 2026, 10:56 AM UTC
Resolved
Feb 01, 2026, 11:25 AM UTC
Duration
28m
Affected: Administration SiteData Feeds
Timeline · 2 updates
  1. investigating Feb 01, 2026, 10:56 AM UTC

    Following this morning’s scheduled maintenance, we’re seeing reports that some users are experiencing a blank loading page when accessing the Data Feeds section and the Reconnect Integration page in the Admin. Our team is actively investigating and working on a fix. We expect this to be resolved shortly and will continue to share updates as progress is made. Thanks for your patience while we address this.

  2. resolved Feb 01, 2026, 11:25 AM UTC

    This incident has been resolved.

Read the full incident report →

Major January 13, 2026

API Product Feeds Requests May Have Failed Between 5:55 AM - 6:20 AM EST in US Sections

Detected by Pingoru
Jan 13, 2026, 05:32 PM UTC
Resolved
Jan 13, 2026, 05:32 PM UTC
Duration
22s
Affected: Data Feeds
Timeline · 2 updates
  1. monitoring Jan 13, 2026, 05:32 PM UTC

    Some US sections may have experienced API product feed request failures on January 13, between 5:55 AM - 6:20 AM EST. Any subsequent requests after this timeframe should be successfully processed.

  2. resolved Jan 13, 2026, 05:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 21, 2025

DY Admin shows "No Results" on Experience Web pages in all regions

Detected by Pingoru
Oct 21, 2025, 10:55 AM UTC
Resolved
Oct 21, 2025, 10:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 21, 2025, 10:55 AM UTC

    Incident Description: We experienced a temporary issue where campaigns were not visible in the Experience Web for both EU and US regions. This impacted the admin dashboard functionality, preventing users from accessing campaign data. Severity: Critical Status: Resolved.

Read the full incident report →

Minor October 20, 2025

US Sections | Continued Intermittent Service Disruptions from Third-Party Provider Outages

Detected by Pingoru
Oct 20, 2025, 01:46 PM UTC
Resolved
Oct 21, 2025, 06:33 AM UTC
Duration
16h 46m
Affected: Administration SiteData Feeds
Timeline · 5 updates
  1. investigating Oct 20, 2025, 01:46 PM UTC

    Some data feeds synced via AWS may be delayed in syncing

  2. identified Oct 20, 2025, 04:23 PM UTC

    We are currently investigating an issue affecting some customers with US-based sections. Impacted users may experience intermittent problems accessing certain pages within the Dynamic Yield admin interface, as well as disruptions when syncing data feeds via AWS. Our team is actively working to resolve the issue and will provide updates as more information becomes available. We appreciate your patience and understanding.

  3. monitoring Oct 20, 2025, 08:02 PM UTC

    We’re seeing signs of recovery from the third-party outage that impacted Dynamic Yield services for US sections, including admin access and data feed syncing. As systems stabilize, we’re continuing to monitor closely to ensure full resolution.

  4. monitoring Oct 20, 2025, 09:46 PM UTC

    Dynamic Yield services remain stable following earlier disruptions. Our team is continuing to monitor all systems.

  5. resolved Oct 21, 2025, 06:33 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2025

US Sections | Service Disruptions from Third-Party Provider Outage

Detected by Pingoru
Oct 20, 2025, 10:44 AM UTC
Resolved
Oct 20, 2025, 12:09 PM UTC
Duration
1h 24m
Affected: Collection LayerServing Layer - U.S. eastRecommendation APIEmail APIREST APIData FeedsReporting
Timeline · 3 updates
  1. monitoring Oct 20, 2025, 10:44 AM UTC

    A global AWS outage has been affecting parts of our platform, causing some features and services to be temporarily unavailable or slow to respond across regions. We are now starting to see a gradual recovery, and many systems are coming back online. Our team is closely monitoring the situation and continuing to work with AWS to ensure full stability. We’ll share further updates as recovery progresses.

  2. monitoring Oct 20, 2025, 10:55 AM UTC

    We are continuing to monitor as our system recovery is in progress.

  3. resolved Oct 20, 2025, 12:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 21, 2025

Some EU sections might experience delay in campaign publishing times

Detected by Pingoru
Aug 21, 2025, 01:31 PM UTC
Resolved
Aug 22, 2025, 06:47 AM UTC
Duration
17h 16m
Affected: Serving Layer - Europe
Timeline · 3 updates
  1. investigating Aug 21, 2025, 01:31 PM UTC

    Our dev team is investigating and will provide updates accordingly. Our apologies for the inconvenience this may have caused.

  2. monitoring Aug 21, 2025, 04:36 PM UTC

    A fix has been implemented and all campaign updates are being processed. We're continuing to monitor the updates queue to ensure that all updates are processed successfully.

  3. resolved Aug 22, 2025, 06:47 AM UTC

    This incident is resolved.

Read the full incident report →

Notice July 7, 2025

Admin access is not working for several users on the USE & EUC servers

Detected by Pingoru
Jul 07, 2025, 07:55 AM UTC
Resolved
Jul 07, 2025, 08:29 AM UTC
Duration
33m
Affected: Administration Site
Timeline · 3 updates
  1. investigating Jul 07, 2025, 07:55 AM UTC

    We are currently investigating an issue where some users in both EU and US servers, are being prevented from using the DY Admin. Affected users will see a "Something Went Wrong" error response displayed when trying to access the different features. Our development team is working on a solution and will continue to monitor and provide updates accordingly. Our apologies for the inconvenience this may have caused.

  2. investigating Jul 07, 2025, 07:55 AM UTC

    We are continuing to investigate this issue.

  3. resolved Jul 07, 2025, 08:29 AM UTC

    This incident has been resolved.

Read the full incident report →

Major June 24, 2025

DY Admin Page Loading Issues For US and EU Sections

Detected by Pingoru
Jun 24, 2025, 03:34 PM UTC
Resolved
Jun 24, 2025, 04:09 PM UTC
Duration
34m
Affected: Administration Site
Timeline · 2 updates
  1. identified Jun 24, 2025, 03:34 PM UTC

    We have identified an issue that is affecting the loading of some pages of the Dynamic Yield admin and we are currently implementing a fix.

  2. resolved Jun 24, 2025, 04:09 PM UTC

    A fix has been implemented and pages in the DY admin should now be loading successfully. We apologize for any inconvenience this has caused!

Read the full incident report →

Minor June 9, 2025

Recommendations Dashboard is missing data for some dates in June on the USE server

Detected by Pingoru
Jun 09, 2025, 08:53 PM UTC
Resolved
Jun 16, 2025, 02:24 PM UTC
Duration
6d 17h
Affected: Reporting
Timeline · 3 updates
  1. investigating Jun 09, 2025, 08:53 PM UTC

    We are currently investigating reports of there being data missing from the Recommendations Dashboard for some dates in June. Recommendation campaign serving is still working as expected.

  2. investigating Jun 13, 2025, 12:48 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jun 16, 2025, 02:24 PM UTC

    This incident has been resolved and the data has been recovered in the recommendations dashboard.

Read the full incident report →