Dynamic Yield incident

Admin access is not working for several users on the USE & EUC servers

Notice Resolved View vendor source →

Dynamic Yield experienced a notice incident on July 7, 2025 affecting Administration Site, lasting 33m. The incident has been resolved; the full update timeline is below.

Started
Jul 07, 2025, 07:55 AM UTC
Resolved
Jul 07, 2025, 08:29 AM UTC
Duration
33m
Detected by Pingoru
Jul 07, 2025, 07:55 AM UTC

Affected components

Administration Site

Update timeline

  1. investigating Jul 07, 2025, 07:55 AM UTC

    We are currently investigating an issue where some users in both EU and US servers, are being prevented from using the DY Admin. Affected users will see a "Something Went Wrong" error response displayed when trying to access the different features. Our development team is working on a solution and will continue to monitor and provide updates accordingly. Our apologies for the inconvenience this may have caused.

  2. investigating Jul 07, 2025, 07:55 AM UTC

    We are continuing to investigate this issue.

  3. resolved Jul 07, 2025, 08:29 AM UTC

    This incident has been resolved.