Is EasyPost down?

We are currently investigating this issue.

EasyPost is experiencing an internal networking issue that is impacting all operations. We are still investigating.

We are continuing to investigate the issue and will continue to update this page as we have additional information.

We are working with our hosting provider as they investigate connectivity issues to our primary data center.

We are continuing to engage with our hosting provider as they investigate connectivity issues to our primary data center.

The service disruptions affecting EasyPost are caused by an ongoing connectivity issue with our hosting provider. The provider has confirmed the issue and is actively working to resolve it. During this time, customers may experience errors or failed requests ("service unavailable") when using the EasyPost API and dashboard Because resolution depends on our hosting provider's recovery, we do not yet have an estimated time to restoration. Our team is actively monitoring and will restore full service as soon as connectivity is recovered. We will post another update within 60 minutes, or sooner if the situation changes.

The ongoing connectivity issue with our hosting provider is still affecting EasyPost services. The provider has confirmed the issue and is actively working to resolve it. During this time, customers may experience errors or failed requests ("service unavailable") when using the EasyPost API and dashboard While waiting for our hosting provider to restore network connectivity to our services, EasyPost is working on bringing selected services back online via our fallback data center.

We continue to work on restoring selected EasyPost services via our fallback data center. As we address the most critical services, this should address global error rates in addition to restoring the functionality provided by those services.

EasyPost Engineering has identified the likely cause of the issue and are actively deploying mitigation actions. Based on our current progress, we expect to have additional information on the effectiveness of these actions within approximately 30 minutes. We are closely monitoring service recovery as these actions are rolling out.

We are starting to see improved service connectivity in our primary data center. We will continue to monitor and update the status as the situation evolves.

Carrier services are starting to recover.

We are continuing to monitor for any further issues.

Network connectivity to our data centers has been fully restored, EasyPost services are operating normally, and system-wide error rates have recovered to normal levels. This disruption was caused by a connectivity issue at our hosting provider, which has since been resolved. EasyPost Engineering will continue to monitor and resolve any effects of the outage. Note that tracking and reporting data may lag due to a backlog of work being processed.

EasyPost services remain fully operational and system-wide error rates are at normal levels. The tracking and reporting data that was delayed during the incident is continuing to catch up as the backlog clears. We are actively monitoring its progress and will confirm once all delayed data has fully processed. Thank you for your continued patience.

This incident is resolved. EasyPost services are fully operational. Any data delayed during the incident has been processed.

We're experiencing reduced performance and increased authentication errors. We are currently investigating the issue.

The issue has been identified as an elevated error rate from UPS APIs for all UPS DAP operations. UPS DAP accounts are experiencing an outage. UPS BYOA accounts are now operating normally.

UPS has implemented a fix and UPS DAP operations are recovering. We are monitoring to confirm full stability. UPS BYOA accounts continue to operate normally.

We are continuing to work toward full recovery of UPS DAP operations. Some customers using EasyPost-provided UPS (DAP) accounts may still experience errors while we complete the final steps to restore service. We are monitoring closely and will confirm once fully resolved. UPS BYOA accounts and other carriers continue to operate normally.

UPS DAP operations have fully recovered. Customers using EasyPost-provided UPS (DAP) accounts can once again request UPS rates and create UPS shipments without issue. UPS BYOA accounts and other carriers operated normally. We appreciate your patience while we worked with UPS to resolve this issue.

We are experiencing degrading API performance. We are investigating root cause.

We are continuing to investigate this issue.

The issue has been identified and are working on resolving it.

All API operations have returned to normal.

UPS operations are degraded due to rate limiting by UPS. We are aware and monitoring the status.

A fix has been implemented and we are monitoring the results.

UPS operations have returned to normal.  Some impacted customers may need to re-authenticate their BYOA accounts. See https://support.easypost.com/hc/en-us/articles/26635027512717-UPS-OAuth-2-0-Update#:~:text=Account%20Authorization for more details.

We're experiencing reduced performance and increased timeouts/error responses from FedEx APIs. We've reached out to FedEx and will update this incident when we learn more.

FedEx confirmed the outage but has no ETA for full restoration.

FedEx API error rates have returned to normal. FedEx is reporting the status as resolved. Will continue to monitor.

This incident has been resolved.