DroneDeploy incident

Safety AI Reports not being delivered

Critical Resolved View vendor source →
Started
Mar 17, 2026, 05:53 PM UTC
Resolved
Mar 17, 2026, 09:43 PM UTC
Duration
3h 49m
Detected by Pingoru
Mar 17, 2026, 05:53 PM UTC

Affected components

Safety AI

Update timeline

  1. investigating Mar 17, 2026, 05:53 PM UTC

    Some users may be experiencing an issue where Safety AI reports are not being delivered. Engineering is investigating.

  2. identified Mar 17, 2026, 06:15 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Mar 17, 2026, 09:43 PM UTC

    Between 2:30am and 2:37pm Pacific Time (09:30 and 21:37 UTC), some users may have experienced an issue where Safety AI reports were not delivered. Engineering has resolved the underlying defect, and reports are now being delivered as expected. All undelivered reports will be run retroactively. There is no need to resubmit your request. Thanks for your patience.

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