DroneDeploy experienced a critical incident on March 17, 2026 affecting Safety AI, lasting 3h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Safety AI
Update timeline
- investigating Mar 17, 2026, 05:53 PM UTC
Some users may be experiencing an issue where Safety AI reports are not being delivered. Engineering is investigating.
- identified Mar 17, 2026, 06:15 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Mar 17, 2026, 09:43 PM UTC
Between 2:30am and 2:37pm Pacific Time (09:30 and 21:37 UTC), some users may have experienced an issue where Safety AI reports were not delivered. Engineering has resolved the underlying defect, and reports are now being delivered as expected. All undelivered reports will be run retroactively. There is no need to resubmit your request. Thanks for your patience.