Safety AI Delayed Processing

Update timeline

1. identified Feb 12, 2026, 09:12 PM UTC

   Safety AI is currently not operational due to a partial outage in our underlying model provider. Customers are still able to review existing data, but new reports are delayed. We are actively developing workarounds.

2. identified Feb 12, 2026, 11:25 PM UTC

   Beginning on Feb. 11, 2026, at 1:00PM PST (21:00 UTC), new Safety AI reports are not being delivered due to a partial outage with a third-party vendor. Engineering is actively developing a workaround to restore functionality. We are treating this with the highest urgency and appreciate your patience.

3. monitoring Feb 13, 2026, 09:37 AM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Feb 13, 2026, 09:57 PM UTC

   Between 02/11/2026 at 1:00PM PST (21:00 UTC) and 02/13/2026 at 12:28AM PST (08:28 UTC), new Safety AI reports were not being delivered due to a partial outage with a third-party vendor. Engineering has made updates to address the issue, and all queued reports are being reprocessed. We appreciate your patience.