DroneDeploy incident

Intermittent PPK Processing failures due to third party provider instability

Major Resolved View vendor source →

DroneDeploy experienced a major incident on December 10, 2025 affecting High Accuracy, lasting 1d 15h. The incident has been resolved; the full update timeline is below.

Started
Dec 10, 2025, 01:35 AM UTC
Resolved
Dec 11, 2025, 05:11 PM UTC
Duration
1d 15h
Detected by Pingoru
Dec 10, 2025, 01:35 AM UTC

Affected components

High Accuracy

Update timeline

  1. investigating Dec 10, 2025, 01:35 AM UTC

    Some users may see failures on maps processed with PPK due to an outage from our third-party PPK processor. We are in contact with them, and the issue is being addressed. Once functionality is restored, all failed maps will be reprocessed.

  2. monitoring Dec 11, 2025, 03:50 PM UTC

    Our third-party PPK provider has reported that the service is functioning again and we are seeing successfully processed PPK maps. Our Engineering team will continue to monitor to ensure stability. All impacted maps will be reprocessed throughout the day today. We appreciate your patience.

  3. resolved Dec 11, 2025, 05:11 PM UTC

    Between 1:00PM PST on 12/09 and 1:00AM PST on 12/11 (21:00 UTC on 12/09 and 09:00 UTC on 12/11), some users may have had PPK map processing failures due to an outage with our third-party PPK processing partner. All failed maps are being queued for reprocessing. Please allow several hours for the backlog to clear. No action by the user is needed.