DrFirst incident

Real Time Prescription Benefit — Intermittent Connectivity Issues

DrFirst experienced a minor incident on June 8, 2026 affecting Price Transparency (mBC), lasting 20h 21m. The incident has been resolved; the full update timeline is below.

Started: Jun 08, 2026, 10:31 PM UTC
Resolved: Jun 09, 2026, 06:52 PM UTC
Duration: 20h 21m
Detected by Pingoru: Jun 08, 2026, 10:31 PM UTC

Affected components

Price Transparency (mBC)

Update timeline

investigating Jun 08, 2026, 10:31 PM UTC

We are aware of intermittent connectivity issues affecting real-time benefit checks originating with a third-party data provider. DrFirst systems are operating normally, and we are actively monitoring the situation. In a small number of cases, partners may experience delayed or failed real-time benefit responses during this time. We will provide updates as more information becomes available.
resolved Jun 09, 2026, 06:52 PM UTC

This incident has been resolved.