DrFirst incident

Identity Proofing (IDP) Issue

Minor Ongoing View vendor source →

DrFirst is currently experiencing a minor incident affecting EPCS IDP (Experian/ID.me), which began 2h ago. The vendor's full update timeline is below.

Started
Jun 05, 2026, 12:47 AM UTC
Resolved
Ongoing
Duration
● 1h 53m
Detected by Pingoru
Jun 05, 2026, 12:47 AM UTC

Affected components

EPCS IDP (Experian/ID.me)

Update timeline

  1. investigating Jun 05, 2026, 12:47 AM UTC

    We are currently investigating reports of providers experiencing errors when attempting to complete Identity Proofing (IDP). This appears to be related to a third-party identity verification vendor. We will provide updates as our investigation progresses.

  2. investigating Jun 05, 2026, 01:57 AM UTC

    We are continuing to investigate this issue.