DrFirst experienced a minor incident on June 5, 2026 affecting EPCS IDP (Experian/ID.me), lasting 13h 42m. The incident has been resolved; the full update timeline is below.
Affected components
EPCS IDP (Experian/ID.me)
Update timeline
- investigating Jun 05, 2026, 12:47 AM UTC
We are currently investigating reports of providers experiencing errors when attempting to complete Identity Proofing (IDP). This appears to be related to a third-party identity verification vendor. We will provide updates as our investigation progresses.
- investigating Jun 05, 2026, 01:57 AM UTC
We are continuing to investigate this issue.
- monitoring Jun 05, 2026, 01:36 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 05, 2026, 02:29 PM UTC
This incident has been resolved.