DonorPerfect incident
Errors Affecting XML API Key Requests & DP Mobile
Resolved after 57 minutes, affecting DPMobile App & XML API, on August 8, 2025.
A fix has been implemented, and we are actively monitoring to ensure full resolution. At this time, DPO XML API requests are operating normally, and the DP Mobile application is functioning as expected. Thank you for your patience and understanding.
Affected components
Update timeline
- investigating Aug 08, 2025, 12:07 PM UTC
We are currently investigating an issue causing authentication errors with the DPO XML API, which is also impacting the DPMobile application. Our team is working to resolve this as quickly as possible, and we appreciate your patience in the meantime. We will keep you updated here with any updates.
- monitoring Aug 08, 2025, 12:27 PM UTC
A fix has been implemented and we are monitoring the results. We believe at this time all DPO XML API requests should be working correctly.
- investigating Aug 08, 2025, 12:38 PM UTC
We are still seeing authentication errors with the DPO XML API and are currently investigating them further. This is a high priority issue and we will keep you updated here. We apologize for any inconvenience.
- monitoring Aug 08, 2025, 12:50 PM UTC
A fix has been implemented, and we are actively monitoring to ensure full resolution. At this time, DPO XML API requests are operating normally, and the DP Mobile application is functioning as expected. Thank you for your patience and understanding.
- resolved Aug 08, 2025, 01:04 PM UTC
This incident has been resolved.
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