Resolved after 2 hours 29 minutes, affecting DonorPerfect, on September 2, 2025.
We have implemented a fix, and you should now be able to log in to DonorPerfect normally. Please note that you may be prompted for an MFA code again, even if you authenticated within the last 10 days. We will continue to monitor this fix and keep you updated here. Thank you for your patience and understanding.
Affected components
Update timeline
- investigating Sep 02, 2025, 03:34 PM UTC
We are currently investigating an issue when attempting to log in to DonorPerfect. We are working hard to identify and resolve this issue as soon as possible. We apologize for the inconvenience and will keep you updated here.
- investigating Sep 02, 2025, 03:36 PM UTC
We are currently investigating an issue when attempting to log in to DonorPerfect. We are working hard to identify and resolve this issue as soon as possible. We apologize for the inconvenience and will keep you updated here.
- monitoring Sep 02, 2025, 04:49 PM UTC
We have implemented a fix, and you should now be able to log in to DonorPerfect normally. Please note that you may be prompted for an MFA code again, even if you authenticated within the last 10 days. We will continue to monitor this fix and keep you updated here. Thank you for your patience and understanding.
- resolved Sep 02, 2025, 06:03 PM UTC
This incident has been resolved.
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