Ongoing since 12:59 PM UTC, affecting DonorPerfect.
We have identified that the issue impacting access to DonorPerfect is related to one of our third-party vendors. Our vendor has reported connectivity problems affecting customers whose network traffic passes through certain external firewalls following a recent firmware update. Our team is working closely with the vendor as they investigate and work toward a resolution. We apologize for the inconvenience and appreciate your patience. We will provide additional updates as they become available.
Affected components
Update timeline
- investigating Oct 27, 2026, 12:59 PM UTC
We are currently investigating an issue impacting access to DonorPerfect. Some users may experience errors when attempting to load or log in to DonorPerfect. Our team is actively investigating the issue and working to restore access as quickly as possible. We apologize for the inconvenience and appreciate your patience. We will provide updates as more information becomes available.
- identified Oct 27, 2026, 01:13 PM UTC
We have identified that the issue impacting access to DonorPerfect is related to one of our third-party vendors. Our vendor has reported connectivity problems affecting customers whose network traffic passes through certain external firewalls following a recent firmware update. Our team is working closely with the vendor as they investigate and work toward a resolution. We apologize for the inconvenience and appreciate your patience. We will provide additional updates as they become available.
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