Dojo incident

DCC Transactions Outage

Resolved after 1 hour 55 minutes, affecting Dojo UK and Dojo Ireland and 1 more, on February 14, 2025.

resolved Feb 14, 2025, 01:40 PM UTC

The third-party outage has been resolved and DCC payments can now be taken as normal. We apologise for any inconvenience this outage may have caused and appreciate your patience.

Started
Feb 14, 2025, 11:45 AM UTC
Resolved
Feb 14, 2025, 01:40 PM UTC
Duration
1h 55m
Detected by Pingoru
Feb 14, 2025, 11:45 AM UTC

Affected components

Dojo UKDojo IrelandDojo SpainIn-person PaymentsPAX Terminals

Update timeline

  1. investigating Feb 14, 2025, 01:00 PM UTC

    Due to a third-party outage, Dynamic Currency Conversion (DCC) is temporarily unavailable on enabled card machines. Cardholders can still make payments, but DCC will not be offered. This means that all payments will be processed in the card issuer’s home currency.

  2. resolved Feb 14, 2025, 01:40 PM UTC

    The third-party outage has been resolved and DCC payments can now be taken as normal. We apologise for any inconvenience this outage may have caused and appreciate your patience.

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