Resolved after 5 days 23 hours, affecting Dojo UK and Dojo Spain and 1 more, on June 11, 2025.
The incident is now resolved and you will be able to setup and activate your new Dojo Pocket v2 device successfully. We apologise for any inconvenience caused.
Affected components
Update timeline
- investigating Jun 11, 2025, 04:54 PM UTC
We have identified a technical issue that is currently preventing the successful setup and activation of newly received Dojo Pocket v2 devices. This means that if you have recently received a new device and are attempting to activate it, you may experience difficulties. We are working closely with the manufacturer to resolve it as quickly as possible. We will provide an update on our status page as soon as we have more information regarding the resolution.
- resolved Jun 17, 2025, 04:08 PM UTC
The incident is now resolved and you will be able to setup and activate your new Dojo Pocket v2 device successfully. We apologise for any inconvenience caused.
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