Documo Outage History

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Documo had 34 outages in the last 2 years totaling 306h 57m of downtime — averaging 1.4 incidents per month.

There were 34 Documo outages since May 30, 2024 totaling 306h 57m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.documo.com

Minor April 27, 2026

FaxBridge Disruptions

Detected by Pingoru
Apr 27, 2026, 09:15 PM UTC
Resolved
Apr 28, 2026, 01:21 PM UTC
Duration
16h 5m
Affected: Fax ATA Devices
Timeline · 4 updates
  1. investigating Apr 27, 2026, 09:15 PM UTC

    We are currently investigating an issue causing all FaxBridge devices to appear offline, FMCs are operating as normal. This is effecting both inbound and outbound traffic. More updates to follow.

  2. identified Apr 28, 2026, 12:28 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 28, 2026, 11:09 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 28, 2026, 01:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 31, 2026

Inbound and Outbound Fax Delays

Detected by Pingoru
Mar 31, 2026, 12:27 PM UTC
Resolved
Mar 31, 2026, 03:09 PM UTC
Duration
2h 41m
Affected: Fax Services
Timeline · 3 updates
  1. investigating Mar 31, 2026, 12:27 PM UTC

    We are investigating an issue causing inbound and outbound faxing delays. More updates to follow.

  2. monitoring Mar 31, 2026, 01:33 PM UTC

    A fix has been implemented and we are monitoring the results. Updates to follow.

  3. resolved Mar 31, 2026, 03:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 19, 2026

Portal Disruptions

Detected by Pingoru
Feb 19, 2026, 04:58 PM UTC
Resolved
Feb 19, 2026, 08:04 PM UTC
Duration
3h 6m
Affected: Fax ServicesWeb Portal
Timeline · 3 updates
  1. investigating Feb 19, 2026, 04:58 PM UTC

    We are currently investigating an issue causing disruptions with our portal and fax services. Our team is working diligently to resolve. Updates to follow.

  2. monitoring Feb 19, 2026, 05:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 19, 2026, 08:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 12, 2026

Outbound Fax Delays

Detected by Pingoru
Jan 12, 2026, 02:35 PM UTC
Resolved
Jan 12, 2026, 05:46 PM UTC
Duration
3h 11m
Affected: Fax Services
Timeline · 4 updates
  1. investigating Jan 12, 2026, 02:35 PM UTC

    We are currently investigating an issue affecting outbound faxing. More updates to follow.

  2. identified Jan 12, 2026, 02:59 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 12, 2026, 03:56 PM UTC

    A fix has been implemented and we are monitoring the results. Please expect a delay in delivery as we are working through the backlogged faxes. Additional updates to follow.

  4. resolved Jan 12, 2026, 05:46 PM UTC

    This incident has been resolved and the backlog has been cleared.

Read the full incident report →

Minor October 6, 2025

FMC Delivery Issues

Detected by Pingoru
Oct 06, 2025, 08:01 PM UTC
Resolved
Oct 07, 2025, 07:04 PM UTC
Duration
23h 2m
Affected: Fax ATA Devices
Timeline · 5 updates
  1. investigating Oct 06, 2025, 08:01 PM UTC

    We are currently investigating an issue where a subset of FMC devices are experiencing delivery issues, including both inbound and outbound faxing. Updates to follow.

  2. identified Oct 06, 2025, 10:01 PM UTC

    The issue has been identified and a fix is being implemented. Updates to follow.

  3. identified Oct 07, 2025, 02:47 PM UTC

    We are continuing to work on a fix for this issue. More updates to follow.

  4. monitoring Oct 07, 2025, 05:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Oct 07, 2025, 07:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 6, 2025

FMC Devices Offline in Portal

Detected by Pingoru
Oct 06, 2025, 02:23 PM UTC
Resolved
Oct 06, 2025, 05:01 PM UTC
Duration
2h 37m
Affected: Fax ATA Devices
Timeline · 3 updates
  1. investigating Oct 06, 2025, 02:23 PM UTC

    We are currently investigating an issue causing FMC devices to appear offline. This is affecting functionality on both inbound and outbound faxing. Updates to follow.

  2. monitoring Oct 06, 2025, 03:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 06, 2025, 05:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 25, 2025

FMCs Offline

Detected by Pingoru
Aug 25, 2025, 03:20 PM UTC
Resolved
Aug 25, 2025, 06:21 PM UTC
Duration
3h 1m
Affected: Fax ATA Devices
Timeline · 3 updates
  1. investigating Aug 25, 2025, 03:20 PM UTC

    We are currently investigating an issue that is causing FMC devices to be disconnected from our network. Updates to follow.

  2. monitoring Aug 25, 2025, 04:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 25, 2025, 06:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 5, 2025

Error When Attempting to Sign-in

Detected by Pingoru
Aug 05, 2025, 05:00 PM UTC
Resolved
Aug 05, 2025, 08:12 PM UTC
Duration
3h 11m
Affected: Web Portal
Timeline · 3 updates
  1. investigating Aug 05, 2025, 05:00 PM UTC

    We are currently investigating an issue causing a subset of users to receive an error when attempting to sign-in through office 365 that reads 'Token not issued for this application'. Updates to follow.

  2. monitoring Aug 05, 2025, 07:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 05, 2025, 08:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 14, 2025

Inbound fax errors

Detected by Pingoru
Jul 14, 2025, 03:44 PM UTC
Resolved
Jul 14, 2025, 06:58 PM UTC
Duration
3h 13m
Affected: Fax Services
Timeline · 4 updates
  1. identified Jul 14, 2025, 03:44 PM UTC

    We have identified an issue when dialing a subset of our inbound numbers resulting in faxes failing with a 'no fax tone detected' error. One of our telecom providers is experiencing intermittent failures which is the underlying cause. We will provide more updates as we have them.

  2. identified Jul 14, 2025, 05:47 PM UTC

    We are continuing to work with our telecom vendor on a fix for this issue. More updates to follow as we have them.

  3. monitoring Jul 14, 2025, 06:11 PM UTC

    A fix has been implemented and we have seen successful faxes being received from the affected numbers. We are continuing to monitor to ensure things are working as expected.

  4. resolved Jul 14, 2025, 06:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 12, 2025

Google Cloud Platform Outage

Detected by Pingoru
Jun 12, 2025, 06:35 PM UTC
Resolved
Jun 13, 2025, 12:08 AM UTC
Duration
5h 33m
Affected: Fax Services
Timeline · 6 updates
  1. investigating Jun 12, 2025, 06:35 PM UTC

    We are currently investigating an issue where customers are experiencing an 'internal server error' when attempting to view, print, and send outbound faxes. Updates to follow.

  2. investigating Jun 12, 2025, 07:02 PM UTC

    We are currently investigating an issue due to a global GCP outage. This is causing customers to receive an 'internal server error' when attempting to view, print, or send faxes. Our team is continuing to monitor for updates and will provide them as we have them.

  3. identified Jun 12, 2025, 08:28 PM UTC

    We are aware of an outage that is affecting GCP across all regions globally and is affecting many other applications. For the Documo app, it is causing users to receive an 'internal server error' when attempting to view, print, or send faxes. Our team has been in contact with representatives from Google, and understand that their engineers have identified the root cause and have begun to apply the appropriate fixes. It will take some time (exact ETA unknown) for this to propagate across all regions. We will post updates here as soon as we know more.

  4. identified Jun 12, 2025, 08:58 PM UTC

    As of 4:31 PM EDT, we are seeing evidence of recovery and restoration of the flow of faxes through our systems. Enqueued faxes may take some time to be completed, and the update of fax statuses in the portal may be somewhat delayed. Our contacts at Google have advised us that they are not yet 100% certain that the systems are fully recovered and stable. We will provide further updates when we have been provided the all-clear from Google engineers.

  5. monitoring Jun 12, 2025, 09:37 PM UTC

    Our internal fax queues have been recovering well over the last hour and we look to be in a stable state. Our contacts at Google advise us that full recovery will be around 6 PM EDT. More updates to follow.

  6. resolved Jun 13, 2025, 12:08 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 14, 2025

Number Provisioning Errors

Detected by Pingoru
May 14, 2025, 05:57 PM UTC
Resolved
May 15, 2025, 06:59 PM UTC
Duration
1d 1h
Affected: Number Provisioning
Timeline · 5 updates
  1. investigating May 14, 2025, 05:57 PM UTC

    We are currently investigating an issue where a small subset of provisioned fax numbers for new accounts are not receiving fax tone. Our inventory of fax numbers in service are not affected, this only applies to net-new provisioned numbers. Updates to follow.

  2. investigating May 14, 2025, 08:00 PM UTC

    We are continuing to investigate this issue. Updates to follow.

  3. investigating May 14, 2025, 08:01 PM UTC

    We are continuing to investigate this issue.

  4. identified May 14, 2025, 11:15 PM UTC

    The issue has been identified, and a fix is being implemented.

  5. resolved May 15, 2025, 06:59 PM UTC

    After further investigation into this issue, this affected an extremely small percentage of numbers. These are still in the process of getting cleaned up and we will communicate to the affected customers directly. There is no ongoing issue with new number provisioning.

Read the full incident report →

Minor May 2, 2025

FMC devices offline

Detected by Pingoru
May 02, 2025, 03:15 PM UTC
Resolved
May 02, 2025, 10:00 PM UTC
Duration
6h 44m
Affected: Fax ATA Devices
Timeline · 5 updates
  1. investigating May 02, 2025, 03:15 PM UTC

    We are currently investigating an issue causing a subset of our FMC devices to appear offline. This is affecting inbound and outbound faxing on the FMCs specifically. Updates to follow.

  2. investigating May 02, 2025, 04:12 PM UTC

    We are continuing to investigate this issue. Updates to follow.

  3. identified May 02, 2025, 05:43 PM UTC

    The issue has been identified and we are working on implementing a resolution. Updates to follow.

  4. monitoring May 02, 2025, 08:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved May 02, 2025, 10:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 1, 2025

Outbound Delay

Detected by Pingoru
May 01, 2025, 07:57 PM UTC
Resolved
May 02, 2025, 12:55 PM UTC
Duration
16h 58m
Affected: Fax Services
Timeline · 4 updates
  1. investigating May 01, 2025, 07:57 PM UTC

    We are currently investigating an issue where a subset of customers are experiencing outbound transmission delays. More updates to come.

  2. identified May 01, 2025, 09:01 PM UTC

    Higher than normal busy responses on telecom networks in some regions are causing isolated outbound processing delays. We are working with our telecom partners to resolve. More updates to follow.

  3. monitoring May 02, 2025, 02:57 AM UTC

    We have implemented a number of routing and retry handling adjustments to mitigate excessive busy signals and otherwise underperforming telecom segments that lead to longer than expected processing times on outbound traffic for some customers & numbers. All traffic is now performing at expected levels, and any remaining outbound faxes in processing state should clear over the next few hours.

  4. resolved May 02, 2025, 12:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 7, 2025

Errors when accessing faxes

Detected by Pingoru
Apr 07, 2025, 01:27 PM UTC
Resolved
Apr 07, 2025, 05:51 PM UTC
Duration
4h 24m
Affected: Web Portal
Timeline · 4 updates
  1. investigating Apr 07, 2025, 01:27 PM UTC

    We are currently investigating an issue causing errors within the portal when attempting to view, print, or download faxes. Updates to follow.

  2. identified Apr 07, 2025, 02:13 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 07, 2025, 04:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 07, 2025, 05:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 31, 2025

Fax Numbers Not Providing Fax Tone

Detected by Pingoru
Mar 31, 2025, 04:22 PM UTC
Resolved
Mar 31, 2025, 05:33 PM UTC
Duration
1h 11m
Affected: Fax Services
Timeline · 4 updates
  1. investigating Mar 31, 2025, 04:22 PM UTC

    We are currently investigating an issue where a subset of our fax numbers are not providing fax tone when dialed. We have escalated with our carrier and will continue to provide updates as we have them.

  2. investigating Mar 31, 2025, 04:44 PM UTC

    We are continuing to investigate this issue. Please note that this will affect inbound faxing on the subset of numbers. Updates will be provided as we have them.

  3. identified Mar 31, 2025, 04:54 PM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Mar 31, 2025, 05:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 13, 2025

IB / OB Transmission Delays

Detected by Pingoru
Mar 13, 2025, 02:58 PM UTC
Resolved
Mar 13, 2025, 06:01 PM UTC
Duration
3h 3m
Affected: Fax Services
Timeline · 4 updates
  1. investigating Mar 13, 2025, 02:58 PM UTC

    We are currently investigating an issue causing inbound faxes to not appear in the history, as well as outbound delays. Updates to follow.

  2. identified Mar 13, 2025, 03:45 PM UTC

    The issue has been identified and a fix is being implemented. We will continue to update as we have more information.

  3. monitoring Mar 13, 2025, 04:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 13, 2025, 06:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 26, 2025

Outbound delays

Detected by Pingoru
Feb 26, 2025, 09:21 PM UTC
Resolved
Feb 27, 2025, 12:18 AM UTC
Duration
2h 56m
Affected: Fax Services
Timeline · 3 updates
  1. investigating Feb 26, 2025, 09:21 PM UTC

    We are currently investigating an issue causing outbound fax delays. Updates to follow.

  2. monitoring Feb 26, 2025, 10:23 PM UTC

    A fix has been implemented and we are monitoring the results. Backlogged faxes will take time to work through. All net new faxes are going through at expected times. More updates to follow.

  3. resolved Feb 27, 2025, 12:18 AM UTC

    The backlogged faxes have been processed. This incident is now resolved.

Read the full incident report →

Minor February 25, 2025

FaxBridges appearing offline

Detected by Pingoru
Feb 25, 2025, 07:15 PM UTC
Resolved
Feb 26, 2025, 02:54 PM UTC
Duration
19h 39m
Affected: Fax ATA Devices
Timeline · 6 updates
  1. investigating Feb 25, 2025, 07:15 PM UTC

    We are currently investigating an issue causing a subset of FaxBridge devices on certain accounts to show as 'offline' within the portal. This is also affecting inbound and outbound deliverability. Our Fax Machine Connecters are working as expected. Updates to follow.

  2. investigating Feb 25, 2025, 08:01 PM UTC

    We are continuing to investigate this issue. Updates to follow.

  3. investigating Feb 25, 2025, 10:07 PM UTC

    We are continuing to investigate this issue. Updates to follow.

  4. investigating Feb 26, 2025, 02:35 PM UTC

    We are continuing to work with our vendor to find a solution for the impacted devices. We have confirmed that this is affecting a small percentage of FaxBridge devices. Our Fax Machine Connectors are working as normal.

  5. resolved Feb 26, 2025, 02:54 PM UTC

    We have identified the root cause of the FaxBridge issue with our upstream vendor and have determined that the best solution is to replace the affected devices. For details on the replacement process, please contact our support team.

  6. postmortem Feb 26, 2025, 04:41 PM UTC

    This incident has been resolved by our upstream provider and we have seen affected devices start to come back online. If any affected devices are not coming back online, please reboot the modem/router onsite.

Read the full incident report →

Minor February 12, 2025

Inbound Fax Delays

Detected by Pingoru
Feb 12, 2025, 07:20 PM UTC
Resolved
Feb 12, 2025, 09:47 PM UTC
Duration
2h 26m
Affected: Fax Services
Timeline · 5 updates
  1. investigating Feb 12, 2025, 07:20 PM UTC

    We are currently investigating an issue causing inbound faxes to not be displaying within the portal. We will provide updates as soon as we have them.

  2. identified Feb 12, 2025, 07:45 PM UTC

    We are continuing to investigate inbound delays. Updates to follow.

  3. investigating Feb 12, 2025, 07:47 PM UTC

    The previous update mistakenly put this issue in identified, we are still investigating this issue.

  4. monitoring Feb 12, 2025, 08:44 PM UTC

    Inbound traffic volume increased mid-day and our message processing experienced a transient delay over a period of -45 minutes. During this time faxes that had been successfully received would have been delayed in posting to the portal, and other delivery mechanisms. We’ve increased scale, queues are back to normal and we are evaluating options to prevent future reoccurrence. We will continue to monitor.

  5. resolved Feb 12, 2025, 09:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 21, 2025

Portal delay

Detected by Pingoru
Jan 21, 2025, 09:25 PM UTC
Resolved
Jan 22, 2025, 12:41 AM UTC
Duration
3h 16m
Affected: Web Portal
Timeline · 3 updates
  1. identified Jan 21, 2025, 09:25 PM UTC

    We have identified an issue causing delays within our portal. Our team is actively working to resolve. Updates to follow.

  2. monitoring Jan 21, 2025, 09:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 22, 2025, 12:41 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 16, 2025

File not found errors when accessing faxes

Detected by Pingoru
Jan 16, 2025, 07:21 PM UTC
Resolved
Jan 21, 2025, 04:02 PM UTC
Duration
4d 20h
Affected: Fax Services
Timeline · 5 updates
  1. investigating Jan 16, 2025, 07:21 PM UTC

    We are investigating an issue where a small number of faxes are not being stored as expected in their configured bucket which causes file not found errors when accessing that file. More updates to follow.

  2. investigating Jan 16, 2025, 10:31 PM UTC

    We are continuing to investigate this issue. We will pass along additional updates as we have them.

  3. investigating Jan 17, 2025, 02:30 PM UTC

    We are continuing to investigate this issue but we do know that it appears to have been an isolated issue between 9 AM CT and 12 PM CT yesterday. Faxes received before and after this time period are unaffected. More updates to follow.

  4. identified Jan 17, 2025, 07:38 PM UTC

    We are continuing to investigate this issue but we do know that it appears to have been an isolated issue between 9 AM CT and 12 PM CT yesterday. Faxes received before and after this time period are unaffected. More updates to follow.

  5. resolved Jan 21, 2025, 04:02 PM UTC

    This incident has been resolved. All affected faxes during this time period were failures as we received corrupted pages for them during this period and every successful page count for each fax was 0. If you have additional questions on this please contact our support team.

Read the full incident report →

Minor January 15, 2025

Inbound faxes not syncing to user's history

Detected by Pingoru
Jan 15, 2025, 03:00 PM UTC
Resolved
Jan 15, 2025, 04:56 PM UTC
Duration
1h 56m
Affected: Fax Services
Timeline · 3 updates
  1. investigating Jan 15, 2025, 03:00 PM UTC

    We are currently investigating an issue where inbound faxes are not appearing on a user's history page. Updates to follow.

  2. monitoring Jan 15, 2025, 03:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 15, 2025, 04:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 8, 2025

Historical inbound faxes not syncing

Detected by Pingoru
Jan 08, 2025, 06:45 PM UTC
Resolved
Jan 08, 2025, 10:52 PM UTC
Duration
4h 6m
Affected: Fax Services
Timeline · 3 updates
  1. identified Jan 08, 2025, 06:45 PM UTC

    We have identified an issue where a small percentage of historical inbound faxes are not reflecting the proper status in the portal. These faxes will appear to be in a transmitting state when in reality they have been received successfully. New inbound fax traffic is working as expected. Updates to follow.

  2. identified Jan 08, 2025, 08:45 PM UTC

    After investigating further, all faxes that are currently in a transmitting state are failed faxes that failed in transmission and were not successfully updated into the final state. We will be updating these faxes to reflect this. Updates to follow.

  3. resolved Jan 08, 2025, 10:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 7, 2025

Outbound Delays

Detected by Pingoru
Jan 07, 2025, 08:39 PM UTC
Resolved
Jan 08, 2025, 01:17 AM UTC
Duration
4h 38m
Affected: Fax Services
Timeline · 2 updates
  1. monitoring Jan 07, 2025, 08:39 PM UTC

    We have implemented a fix for the current outbound delays and are monitoring the results. More updates to follow.

  2. resolved Jan 08, 2025, 01:17 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 6, 2025

Inbound faxes not being delivered to user's history / Outbound delays

Detected by Pingoru
Jan 06, 2025, 04:31 PM UTC
Resolved
Jan 07, 2025, 08:38 PM UTC
Duration
1d 4h
Affected: Fax Services
Timeline · 7 updates
  1. investigating Jan 06, 2025, 04:31 PM UTC

    We are currently investigating an issue where inbound faxes are not appearing on a user's history page. Updates to follow.

  2. investigating Jan 06, 2025, 05:01 PM UTC

    We are continuing to investigate an issue where inbound faxes are not appearing on a user's history page. Outbound transmission delays are also being investigated at this time. Updates to follow.

  3. identified Jan 06, 2025, 05:21 PM UTC

    The issue has been identified and a fix is being implemented. More updates to follow.

  4. monitoring Jan 06, 2025, 05:33 PM UTC

    A fix has been implemented and we are monitoring the results. The inbound and outbound fax queues are currently processing the backlog. Additional updates to follow.

  5. monitoring Jan 06, 2025, 08:40 PM UTC

    The inbound and outbound fax backlog are still being processed after our fix was pushed. We will continue to provide updates as we work through the backlog.

  6. monitoring Jan 07, 2025, 04:27 PM UTC

    The inbound and outbound backlogged faxes have been processed. We are continuing to monitor the fix put in place to ensure there are no further delays. Updates to follow.

  7. resolved Jan 07, 2025, 08:38 PM UTC

    This incident has been resolved.

Read the full incident report →