Descript Outage History
Descript is up right nowPingoru has recorded 67 incidents for Descript: 67 in the last 12 months and 14 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 9 | 48 of 720 (7%) |
| May 2026 | 7 | 14 of 744 (2%) |
| June 2026 | 10 | 7 of 720 (1%) |
| July 2026 | 8 | 19 of 744 (3%) |
| August 2026 | 4 | 2 of 744 (0%) |
| September 2026 | 8 | 157 of 720 (22%) |
| October 2026 | 2 | 36 of 744 (5%) |
| November 2026 | 0 | 0 of 33 (0%) |
Incidents, newest first
Minor October 29, 2026 Increased latency for agent API jobs 1d 9h API / MCP (Agent API), API / MCP (Import API), API / MCP (Jobs API), API / MCP (MCP connector)
Started Oct 29, 2026, 05:07 PM UTC· resolved Oct 31, 2026, 02:24 AM UTC
- investigating Oct 29, 2026, 05:07 PM UTC
We’re seeing increased latency for jobs initiated via the agent API, and are currently investigating the underlying issue.
- monitoring Oct 29, 2026, 07:36 PM UTC
Functionality is fully restored and we are monitoring to ensure the system continues to be operational.
- investigating Oct 30, 2026, 04:58 PM UTC
We are still investigating the root cause of this issue, and are working on a fix
- monitoring Oct 30, 2026, 09:26 PM UTC
Functionality is restored and we are monitoring to ensure the system continues to be operational.
- resolved Oct 31, 2026, 02:24 AM UTC
This issue is now resolved.
Major October 23, 2026 Generate Layout is down 2h 20m Underlord - Video (Layouts)
Started Oct 23, 2026, 09:30 PM UTC· resolved Oct 23, 2026, 11:50 PM UTC
- identified Oct 23, 2026, 09:30 PM UTC
We have identified the underlying issue and are working to restore functionality.
- resolved Oct 23, 2026, 11:50 PM UTC
This issue is now resolved.
Major September 29, 2026 Transcription jobs failing 2h 17m Underlord - Audio (Transcription)
Started Sep 29, 2026, 06:12 PM UTC· resolved Sep 29, 2026, 08:30 PM UTC
- investigating Sep 29, 2026, 06:12 PM UTC
We have detected a problem with our transcription pipeline, and we are currently investigating. Currently, transcription jobs may be stuck or failing.
- monitoring Sep 29, 2026, 06:39 PM UTC
Functionality is fully restored and we are monitoring to ensure the system continues to be operational.
- resolved Sep 29, 2026, 07:05 PM UTC
This issue is now resolved.
- identified Sep 29, 2026, 07:24 PM UTC
We have identified the underlying issue and are working to restore functionality.
- monitoring Sep 29, 2026, 07:49 PM UTC
Functionality is fully restored and we are monitoring to ensure the system continues to be operational.
- resolved Sep 29, 2026, 08:30 PM UTC
This issue is now resolved.
Critical September 14, 2026 Rooms Recording Outage 18m Recording (Rooms)
Started Sep 14, 2026, 01:09 PM UTC· resolved Sep 14, 2026, 01:27 PM UTC
- investigating Sep 14, 2026, 01:09 PM UTC
We have detected a problem and are investigating the underlying issue.
- monitoring Sep 14, 2026, 01:27 PM UTC
Functionality is fully restored and we are monitoring to ensure the system continues to be operational.
- resolved Sep 14, 2026, 01:45 PM UTC
This issue is now resolved.
Minor September 10, 2026 Underlord 16h 7m Underlord - Other (Agent)
Started Sep 10, 2026, 11:15 PM UTC· resolved Sep 11, 2026, 03:22 PM UTC
- monitoring Sep 10, 2026, 11:15 PM UTC
Some users were receiving an “HTTP 500 Internal server error” when trying to use Underlord. Functionality is fully restored and we are monitoring to ensure the system continues to be operational. If the issue continues occurring, please change the Underlord model from Auto (App Settings > General), and retry the same prompt.
- resolved Sep 11, 2026, 03:22 PM UTC
This issue is now resolved.
Minor September 10, 2026 Backend Workflow Outage 7m Underlord - Audio (Transcription)
Started Sep 10, 2026, 09:18 PM UTC· resolved Sep 10, 2026, 09:26 PM UTC
- investigating Sep 10, 2026, 09:18 PM UTC
We have detected a problem with some of our backend workflows like transcription and we are investigating the underlying issue.
- monitoring Sep 10, 2026, 09:26 PM UTC
Functionality is fully restored and we are monitoring to ensure the system continues to be operational.
- resolved Sep 10, 2026, 11:54 PM UTC
This issue is now resolved.
Minor September 9, 2026 Issues with Project Sync 6d 3h Project Editor (Live Collaboration/Project Sync)
Started Sep 09, 2026, 03:17 PM UTC· resolved Sep 15, 2026, 06:18 PM UTC
- identified Sep 15, 2026, 03:17 PM UTC
A recent change to our sync engine has made it possible for edits to be reverted, which can cause inadvertent loss of work(often visible as "merge error" messages in the Version History). We've identified the problem and have a fix we're actively working to test and deploy. We will follow up at 10 AM PT with an update on progress. For a workaround in the meantime, check for the lost edits in the Version History, specifically by clicking the Fix button for the version that has the error message, then choosing the Compare changes button.
- identified Sep 15, 2026, 03:36 PM UTC
A recent change to our sync engine has made it possible for edits to be reverted, which can cause inadvertent loss of work(often visible as "merge error" messages in the Version History). We've identified the problem and have a fix we're actively working to test and deploy. We will follow up at 10 AM PT with an update on progress. For a workaround in the meantime, check for the lost edits in the Version History, specifically by clicking the Fix button for the version that has the error message, then choosing the Compare changes button.
- monitoring Sep 15, 2026, 05:43 PM UTC
Functionality is fully restored and we are monitoring to ensure the system continues to be operational.
- resolved Sep 15, 2026, 06:18 PM UTC
This issue is now resolved.
Minor September 4, 2026 Video playback freezing when exporting or publishing 46m Publishing (Export)
Started Sep 04, 2026, 10:51 PM UTC· resolved Sep 04, 2026, 11:37 PM UTC
- monitoring Sep 04, 2026, 10:51 PM UTC
We identified an issue causing video playback to freeze when exporting or publishing. Functionality is fully restored at this point, and we are monitoring to ensure the system continues to be operational. If you encountered this issue, please retry the export or publish, and it should work normally now.
- resolved Sep 04, 2026, 11:37 PM UTC
This issue is now resolved.
Major September 4, 2026 Some Transcription requests are failing 3h 7m Underlord - Audio (Transcription)
Started Sep 04, 2026, 01:53 PM UTC· resolved Sep 04, 2026, 05:00 PM UTC
- investigating Sep 04, 2026, 01:53 PM UTC
We have detected a problem and are investigating the underlying issue.
- monitoring Sep 04, 2026, 02:09 PM UTC
Functionality is fully restored and we are monitoring to ensure the system continues to be operational.
- resolved Sep 04, 2026, 05:00 PM UTC
This issue is now resolved.
Critical September 4, 2026 Avatar generation is unavailable 3h 45m Underlord - Video (Avatars)
Started Sep 04, 2026, 01:31 AM UTC· resolved Sep 04, 2026, 05:17 AM UTC
- investigating Sep 04, 2026, 01:31 AM UTC
Avatar generations are currently failing due to a 3rd party outage. We're currently awaiting an update from them.
- monitoring Sep 04, 2026, 04:46 AM UTC
Our 3rd party service appears to be back online and avatar generations have been succeeding in the last hour. We're monitoring that recovery holds.
- resolved Sep 04, 2026, 05:17 AM UTC
This issue is now resolved.
- resolved Sep 04, 2026, 05:17 AM UTC
This issue is now resolved.
Major August 24, 2026 Share Page Outage 19s Publishing (Descript web links)
Started Aug 24, 2026, 06:56 PM UTC· resolved Aug 24, 2026, 06:56 PM UTC
- monitoring Aug 24, 2026, 04:45 PM UTC
At 12:45pm, our engineers detected an issue with the Share Page. A fix has been implemented, and this issue is now resolved.
- resolved Aug 24, 2026, 05:15 PM UTC
This issue is now resolved.
Minor August 18, 2026 Help Center temporarily down 40m Infrastructure (Zendesk)
Started Aug 18, 2026, 06:45 PM UTC· resolved Aug 18, 2026, 07:25 PM UTC
- investigating Aug 18, 2026, 06:45 PM UTC
We have reports that the help center is unavailable for some users. We are currently in the process of updating our support infrastructure. If this happens to you, please refresh your page and/or clear your browsers cache. We will update as soon as the update is complete.
- monitoring Aug 18, 2026, 07:25 PM UTC
Functionality is fully restored and we are monitoring to ensure the system continues to be operational. If you are experiencing issues, please delete site data and close your browser completely and try again.
- resolved Aug 18, 2026, 07:30 PM UTC
This issue is now resolved.
Minor August 14, 2026 Audition + AAF Timeline export unavailable 1h 16m Publishing (Export)
Started Aug 14, 2026, 08:01 PM UTC· resolved Aug 14, 2026, 09:17 PM UTC
- investigating Aug 14, 2026, 08:01 PM UTC
Audition + AAF Timeline export is currently down. We will update as soon as functionality is restored.
- resolved Aug 14, 2026, 09:17 PM UTC
This issue is now resolved.
Critical August 5, 2026 Rooms Outage 28m Recording (Rooms)
Started Aug 05, 2026, 07:29 PM UTC· resolved Aug 05, 2026, 07:57 PM UTC
- investigating Aug 05, 2026, 07:29 PM UTC
We have detected a problem and are investigating the underlying issue.
- monitoring Aug 05, 2026, 07:32 PM UTC
Functionality is fully restored and we are monitoring to ensure the system continues to be operational.
- resolved Aug 05, 2026, 07:57 PM UTC
This issue is now resolved.
Major July 27, 2026 Issue with uploads to media library 16m Integrations (Import)
Started Jul 27, 2026, 04:37 PM UTC· resolved Jul 27, 2026, 04:54 PM UTC
- investigating Jul 27, 2026, 04:37 PM UTC
We have detected an issue with uploads to the media library. Currently uploads are failing if uploaded to the root directory. As a workaround please create a folder within the media library and upload directly to that folder. If you have any questions please reach out to support.
- identified Jul 27, 2026, 04:44 PM UTC
We have identified the underlying issue and are working to restore functionality.
- resolved Jul 27, 2026, 04:54 PM UTC
This issue is now resolved.
Critical July 23, 2026 Video Regenerate failing for some users 2h 18m Underlord - Video (Image generation), Underlord - Video (Video Regenerate)
Started Jul 23, 2026, 12:20 AM UTC· resolved Jul 23, 2026, 02:39 AM UTC
- investigating Jul 23, 2026, 12:20 AM UTC
We have detected an issue with Video Regenerate and are working to restore functionality. We will update here as soon as we have more information.
- investigating Jul 23, 2026, 01:33 AM UTC
We have detected a problem and are investigating the underlying issue.
- monitoring Jul 23, 2026, 02:39 AM UTC
Functionality is fully restored and we are monitoring to ensure the system continues to be operational.
- resolved Jul 23, 2026, 02:47 AM UTC
This issue is now resolved.
Minor July 22, 2026 Video files appear frozen or low FPS after import 8h 44m Project Editor (Media Playback)
Started Jul 22, 2026, 01:01 PM UTC· resolved Jul 22, 2026, 09:46 PM UTC
- investigating Jul 22, 2026, 01:01 PM UTC
We have detected a problem and are investigating the underlying issue. As a workaround, many users have found success by using Replace File(https://help.descript.com/hc/en-us/articles/10165830016397-Replace-file) to re-upload the file.
- identified Jul 22, 2026, 05:13 PM UTC
We have identified the underlying issue and are working to restore functionality.
- monitoring Jul 22, 2026, 09:07 PM UTC
Functionality is fully restored and we are monitoring to ensure the system continues to be operational.
- resolved Jul 22, 2026, 09:46 PM UTC
This issue is now resolved.
Major July 21, 2026 SquadCast recordings intermittently failing 39m Recording (Squadcast)
Started Jul 21, 2026, 07:01 PM UTC· resolved Jul 21, 2026, 07:40 PM UTC
- investigating Jul 21, 2026, 07:01 PM UTC
We have detected a problem and are investigating the underlying issue.
- monitoring Jul 21, 2026, 07:14 PM UTC
Functionality is fully restored and we are monitoring to ensure the system continues to be operational.
- resolved Jul 21, 2026, 07:40 PM UTC
This issue is now resolved.
Minor July 21, 2026 Issues with Media Playback 5h 26m Project Editor (Media Playback)
Started Jul 21, 2026, 04:37 PM UTC· resolved Jul 21, 2026, 10:04 PM UTC
- investigating Jul 21, 2026, 04:37 PM UTC
The team has detected an issue with playback (freezing, stuttering, poor performance, artifacts, and related symptoms). We are currently investigating.
- monitoring Jul 21, 2026, 08:09 PM UTC
Functionality is fully restored and we are monitoring to ensure the system continues to be operational.
- resolved Jul 21, 2026, 10:04 PM UTC
This issue is now resolved.
Critical July 14, 2026 Playback Failures 1h 4m Project Editor (Media Playback)
Started Jul 14, 2026, 12:10 PM UTC· resolved Jul 14, 2026, 01:14 PM UTC
- monitoring Jul 14, 2026, 10:15 AM UTC
We are aware of an issue in Descript that caused playback failures from around 6:15am Eastern. At this time, functionality is fully restored and we are monitoring to ensure the system continues to be operational.
- resolved Jul 14, 2026, 01:14 PM UTC
This issue is now resolved.
Critical July 10, 2026 Unplanned Underlord Outage 29m Underlord - Other (Agent), API / MCP (Agent API)
Started Jul 10, 2026, 06:00 PM UTC· resolved Jul 10, 2026, 06:30 PM UTC
- investigating Jul 10, 2026, 06:00 PM UTC
We have detected a problem with Underlord. At this time, API requests to Underlord agent may fail, and prompts sent to the Underlord agent in-app may fail with an error. We're working on finding the root cause and implementing a solution as soon as possible.
- monitoring Jul 10, 2026, 06:30 PM UTC
Functionality is fully restored and we are monitoring to ensure the system continues to be operational.
- resolved Jul 10, 2026, 06:44 PM UTC
This issue is now resolved.
Minor July 8, 2026 Error when trying to initiate recording 49m Recording (Recorder)
Started Jul 08, 2026, 06:50 PM UTC· resolved Jul 08, 2026, 07:39 PM UTC
- investigating Jul 08, 2026, 06:50 PM UTC
Some users are receiving a “Recorder video failed to initialize assets” error when initiating recordings with both the Editor and Screen recorders.
- monitoring Jul 08, 2026, 07:07 PM UTC
Functionality is fully restored and we are monitoring to ensure the system continues to be operational.
- resolved Jul 08, 2026, 07:39 PM UTC
This issue is now resolved.
Minor June 18, 2026 Projects reverting to earlier revisions after reopening 1h 17m Project Editor (Live Collaboration/Project Sync)
Started Jun 18, 2026, 08:35 PM UTC· resolved Jun 18, 2026, 09:52 PM UTC
- investigating Jun 18, 2026, 08:35 PM UTC
Some users are seeing a collaborator sync issue where opening a project causes it to revert to an earlier version. We are currently investigating the underlying issue.
- resolved Jun 18, 2026, 09:52 PM UTC
The underlying cause of this issue has been resolved. Affected projects will not automatically restore to the correct version, but it is possible to manually restore the edits using the following steps: • In the Version History, look for an entry highlighted in yellow or red (around the failed merge) with a "Fix" button • Click "Fix" and use the Compare Changes option to open the ‘lost’ version in another tab • Copy/paste the missing content back into the current version If the highlighted entry does not contain the lost edits, work backward several versions to see if they appear, then follow the same steps to restore them
Critical June 18, 2026 Unable to start join sessions 32m Recording (Rooms)
Started Jun 18, 2026, 08:28 PM UTC· resolved Jun 18, 2026, 09:00 PM UTC
- investigating Jun 18, 2026, 08:28 PM UTC
We have detected a problem preventing hosts and guests from joining Rooms sessions, and we are currently investigating
- monitoring Jun 18, 2026, 08:44 PM UTC
Functionality is fully restored and we are monitoring to ensure the system continues to be operational.
- resolved Jun 18, 2026, 09:00 PM UTC
This issue is now resolved.
Critical June 16, 2026 Rooms sessions unable to upload successfully 32m Recording (Rooms)
Started Jun 16, 2026, 11:10 PM UTC· resolved Jun 16, 2026, 11:43 PM UTC
- investigating Jun 16, 2026, 11:10 PM UTC
We have detected a problem preventing users from being able to start and maintain successful Rooms sessions. We are investigating the underlying issue.
- investigating Jun 16, 2026, 11:15 PM UTC
We have detected a problem with the upload of Rooms sessions and are investigating the underlying issue.
- monitoring Jun 16, 2026, 11:20 PM UTC
Functionality is fully restored and we are monitoring to ensure the system continues to be operational.
- resolved Jun 16, 2026, 11:43 PM UTC
This issue is now resolved.