- Detected by Pingoru
- Sep 15, 2026, 06:18 PM UTC
- Resolved
- Sep 15, 2026, 06:18 PM UTC
- Duration
- —
Affected: Live Collaboration/Project Sync
Timeline · 4 updates
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identified Sep 15, 2026, 03:17 PM UTC
Status: Identified A recent change to our sync engine has made it possible for edits to be reverted, which can cause inadvertent loss of work(often visible as "merge error" messages in the Version History). We've identified the problem and have a fix we're actively working to test and deploy. We will follow up at 10 AM PT with an update on progress. For a workaround in the meantime, check for the lost edits in the Version History, specifically by clicking the Fix button for the version that has the error message, then choosing the Compare changes button. Affected components Live Collaboration/Project Sync (Degraded performance)
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identified Sep 15, 2026, 03:36 PM UTC
Status: Identified A recent change to our sync engine has made it possible for edits to be reverted, which can cause inadvertent loss of work(often visible as "merge error" messages in the Version History). We've identified the problem and have a fix we're actively working to test and deploy. We will follow up at 10 AM PT with an update on progress. For a workaround in the meantime, check for the lost edits in the Version History, specifically by clicking the Fix button for the version that has the error message, then choosing the Compare changes button. Affected components Live Collaboration/Project Sync (Degraded performance)
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monitoring Sep 15, 2026, 05:43 PM UTC
Status: Monitoring Functionality is fully restored and we are monitoring to ensure the system continues to be operational. Affected components Live Collaboration/Project Sync (Degraded performance)
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resolved Sep 15, 2026, 06:18 PM UTC
Status: Resolved This issue is now resolved. Affected components Live Collaboration/Project Sync (Operational)
Read the full incident report →
- Detected by Pingoru
- Sep 14, 2026, 01:45 PM UTC
- Resolved
- Sep 14, 2026, 01:45 PM UTC
- Duration
- —
Affected: Rooms
Timeline · 3 updates
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investigating Sep 14, 2026, 01:09 PM UTC
Status: Investigating We have detected a problem and are investigating the underlying issue. Affected components Rooms (Full outage)
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monitoring Sep 14, 2026, 01:27 PM UTC
Status: Monitoring Functionality is fully restored and we are monitoring to ensure the system continues to be operational. Affected components Rooms (Operational)
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resolved Sep 14, 2026, 01:45 PM UTC
Status: Resolved This issue is now resolved. Affected components Rooms (Operational)
Read the full incident report →
- Detected by Pingoru
- Sep 11, 2026, 03:22 PM UTC
- Resolved
- Sep 11, 2026, 03:22 PM UTC
- Duration
- —
Affected: Agent
Timeline · 2 updates
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monitoring Sep 10, 2026, 11:15 PM UTC
Status: Monitoring Some users were receiving an “HTTP 500 Internal server error” when trying to use Underlord. Functionality is fully restored and we are monitoring to ensure the system continues to be operational. If the issue continues occurring, please change the Underlord model from Auto (App Settings > General), and retry the same prompt. Affected components Agent (Degraded performance)
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resolved Sep 11, 2026, 03:22 PM UTC
Status: Resolved This issue is now resolved. Affected components Agent (Operational)
Read the full incident report →
- Detected by Pingoru
- Sep 10, 2026, 11:54 PM UTC
- Resolved
- Sep 10, 2026, 11:54 PM UTC
- Duration
- —
Affected: Transcription
Timeline · 3 updates
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investigating Sep 10, 2026, 09:18 PM UTC
Status: Investigating We have detected a problem with some of our backend workflows like transcription and we are investigating the underlying issue. Affected components Transcription (Degraded performance)
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monitoring Sep 10, 2026, 09:26 PM UTC
Status: Monitoring Functionality is fully restored and we are monitoring to ensure the system continues to be operational. Affected components Transcription (Operational)
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resolved Sep 10, 2026, 11:54 PM UTC
Status: Resolved This issue is now resolved. Affected components Transcription (Operational)
Read the full incident report →
- Detected by Pingoru
- Sep 04, 2026, 11:37 PM UTC
- Resolved
- Sep 04, 2026, 11:37 PM UTC
- Duration
- —
Affected: Export
Timeline · 2 updates
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monitoring Sep 04, 2026, 10:51 PM UTC
Status: Monitoring We identified an issue causing video playback to freeze when exporting or publishing. Functionality is fully restored at this point, and we are monitoring to ensure the system continues to be operational. If you encountered this issue, please retry the export or publish, and it should work normally now. Affected components Export (Degraded performance)
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resolved Sep 04, 2026, 11:37 PM UTC
Status: Resolved This issue is now resolved. Affected components Export (Operational)
Read the full incident report →
- Detected by Pingoru
- Sep 04, 2026, 05:00 PM UTC
- Resolved
- Sep 04, 2026, 05:00 PM UTC
- Duration
- —
Affected: Transcription
Timeline · 3 updates
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investigating Sep 04, 2026, 01:53 PM UTC
Status: Investigating We have detected a problem and are investigating the underlying issue. Affected components Transcription (Partial outage)
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monitoring Sep 04, 2026, 02:09 PM UTC
Status: Monitoring Functionality is fully restored and we are monitoring to ensure the system continues to be operational. Affected components Transcription (Partial outage)
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resolved Sep 04, 2026, 05:00 PM UTC
Status: Resolved This issue is now resolved. Affected components Transcription (Operational)
Read the full incident report →
- Detected by Pingoru
- Sep 04, 2026, 05:17 AM UTC
- Resolved
- Sep 04, 2026, 05:17 AM UTC
- Duration
- —
Affected: Avatars
Timeline · 4 updates
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investigating Sep 04, 2026, 01:31 AM UTC
Status: Investigating Avatar generations are currently failing due to a 3rd party outage. We're currently awaiting an update from them. Affected components Avatars (Full outage)
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monitoring Sep 04, 2026, 04:46 AM UTC
Status: Monitoring Our 3rd party service appears to be back online and avatar generations have been succeeding in the last hour. We're monitoring that recovery holds. Affected components Avatars (Full outage)
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resolved Sep 04, 2026, 05:17 AM UTC
Status: Resolved This issue is now resolved. Affected components Avatars (Operational)
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resolved Sep 04, 2026, 05:17 AM UTC
Status: Resolved This issue is now resolved. Affected components Avatars (Operational)
Read the full incident report →
- Detected by Pingoru
- Aug 24, 2026, 05:15 PM UTC
- Resolved
- Aug 24, 2026, 05:15 PM UTC
- Duration
- —
Affected: Descript web links
Timeline · 2 updates
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monitoring Aug 24, 2026, 04:45 PM UTC
Status: Monitoring At 12:45pm, our engineers detected an issue with the Share Page. A fix has been implemented, and this issue is now resolved. Affected components Descript web links (Partial outage)
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resolved Aug 24, 2026, 05:15 PM UTC
Status: Resolved This issue is now resolved. Affected components Descript web links (Operational)
Read the full incident report →
- Detected by Pingoru
- Aug 18, 2026, 07:30 PM UTC
- Resolved
- Aug 18, 2026, 07:30 PM UTC
- Duration
- —
Affected: Zendesk
Timeline · 3 updates
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investigating Aug 18, 2026, 06:45 PM UTC
Status: Investigating We have reports that the help center is unavailable for some users. We are currently in the process of updating our support infrastructure. If this happens to you, please refresh your page and/or clear your browsers cache. We will update as soon as the update is complete. Affected components Zendesk (Degraded performance)
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monitoring Aug 18, 2026, 07:25 PM UTC
Status: Monitoring Functionality is fully restored and we are monitoring to ensure the system continues to be operational. If you are experiencing issues, please delete site data and close your browser completely and try again. Affected components Zendesk (Operational)
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resolved Aug 18, 2026, 09:25 PM UTC
Status: Resolved This issue is now resolved. Affected components Zendesk (Operational)
Read the full incident report →
- Detected by Pingoru
- Aug 14, 2026, 09:17 PM UTC
- Resolved
- Aug 14, 2026, 09:17 PM UTC
- Duration
- —
Affected: Export
Timeline · 2 updates
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investigating Aug 14, 2026, 08:01 PM UTC
Status: Investigating Audition + AAF Timeline export is currently down. We will update as soon as functionality is restored. Affected components Export (Degraded performance)
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resolved Aug 14, 2026, 09:17 PM UTC
Status: Resolved This issue is now resolved. Affected components Export (Operational)
Read the full incident report →
- Detected by Pingoru
- Aug 05, 2026, 07:57 PM UTC
- Resolved
- Aug 05, 2026, 07:57 PM UTC
- Duration
- —
Affected: Rooms
Timeline · 3 updates
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investigating Aug 05, 2026, 07:29 PM UTC
Status: Investigating We have detected a problem and are investigating the underlying issue. Affected components Rooms (Full outage)
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monitoring Aug 05, 2026, 07:32 PM UTC
Status: Monitoring Functionality is fully restored and we are monitoring to ensure the system continues to be operational. Affected components Rooms (Full outage)
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resolved Aug 05, 2026, 07:57 PM UTC
Status: Resolved This issue is now resolved. Affected components Rooms (Operational)
Read the full incident report →
- Detected by Pingoru
- Jul 27, 2026, 04:54 PM UTC
- Resolved
- Jul 27, 2026, 04:54 PM UTC
- Duration
- —
Affected: Import
Timeline · 3 updates
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investigating Jul 27, 2026, 04:37 PM UTC
Status: Investigating We have detected an issue with uploads to the media library. Currently uploads are failing if uploaded to the root directory. As a workaround please create a folder within the media library and upload directly to that folder. If you have any questions please reach out to support. Affected components Import (Partial outage)
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identified Jul 27, 2026, 04:44 PM UTC
Status: Identified We have identified the underlying issue and are working to restore functionality. Affected components Import (Partial outage)
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resolved Jul 27, 2026, 04:54 PM UTC
Status: Resolved This issue is now resolved. Affected components Import (Operational)
Read the full incident report →
- Detected by Pingoru
- Jul 23, 2026, 02:47 AM UTC
- Resolved
- Jul 23, 2026, 02:47 AM UTC
- Duration
- —
Affected: Image generationVideo Regenerate
Timeline · 4 updates
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investigating Jul 23, 2026, 12:20 AM UTC
Status: Investigating We have detected an issue with Video Regenerate and are working to restore functionality. We will update here as soon as we have more information. Affected components Image generation (Full outage)
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investigating Jul 23, 2026, 01:33 AM UTC
Status: Investigating We have detected a problem and are investigating the underlying issue. Affected components Image generation (Operational) Video Regenerate (Full outage)
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monitoring Jul 23, 2026, 02:39 AM UTC
Status: Monitoring Functionality is fully restored and we are monitoring to ensure the system continues to be operational. Affected components Image generation (Operational) Video Regenerate (Operational)
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resolved Jul 23, 2026, 02:47 AM UTC
Status: Resolved This issue is now resolved. Affected components Image generation (Operational) Video Regenerate (Operational)
Read the full incident report →
- Detected by Pingoru
- Jul 22, 2026, 09:46 PM UTC
- Resolved
- Jul 22, 2026, 09:46 PM UTC
- Duration
- —
Affected: Media Playback
Timeline · 4 updates
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investigating Jul 22, 2026, 01:01 PM UTC
Status: Investigating We have detected a problem and are investigating the underlying issue. As a workaround, many users have found success by using Replace File(https://help.descript.com/hc/en-us/articles/10165830016397-Replace-file) to re-upload the file. Affected components Media Playback (Degraded performance)
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identified Jul 22, 2026, 05:13 PM UTC
Status: Identified We have identified the underlying issue and are working to restore functionality. Affected components Media Playback (Degraded performance)
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monitoring Jul 22, 2026, 09:07 PM UTC
Status: Monitoring Functionality is fully restored and we are monitoring to ensure the system continues to be operational. Affected components Media Playback (Degraded performance)
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resolved Jul 22, 2026, 09:46 PM UTC
Status: Resolved This issue is now resolved. Affected components Media Playback (Operational)
Read the full incident report →
- Detected by Pingoru
- Jul 21, 2026, 10:04 PM UTC
- Resolved
- Jul 21, 2026, 10:04 PM UTC
- Duration
- —
Affected: Media Playback
Timeline · 3 updates
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investigating Jul 21, 2026, 04:37 PM UTC
Status: Investigating The team has detected an issue with playback (freezing, stuttering, poor performance, artifacts, and related symptoms). We are currently investigating. Affected components Media Playback (Degraded performance)
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monitoring Jul 21, 2026, 08:09 PM UTC
Status: Monitoring Functionality is fully restored and we are monitoring to ensure the system continues to be operational. Affected components Media Playback (Degraded performance)
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resolved Jul 21, 2026, 10:04 PM UTC
Status: Resolved This issue is now resolved. Affected components Media Playback (Operational)
Read the full incident report →
- Detected by Pingoru
- Jul 21, 2026, 07:40 PM UTC
- Resolved
- Jul 21, 2026, 07:40 PM UTC
- Duration
- —
Affected: Squadcast
Timeline · 3 updates
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investigating Jul 21, 2026, 07:01 PM UTC
Status: Investigating We have detected a problem and are investigating the underlying issue. Affected components Squadcast (Partial outage)
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monitoring Jul 21, 2026, 07:14 PM UTC
Status: Monitoring Functionality is fully restored and we are monitoring to ensure the system continues to be operational. Affected components Squadcast (Partial outage)
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resolved Jul 21, 2026, 07:40 PM UTC
Status: Resolved This issue is now resolved. Affected components Squadcast (Operational)
Read the full incident report →
- Detected by Pingoru
- Jul 14, 2026, 01:14 PM UTC
- Resolved
- Jul 14, 2026, 01:14 PM UTC
- Duration
- —
Affected: Media Playback
Timeline · 2 updates
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monitoring Jul 14, 2026, 10:15 AM UTC
Status: Monitoring We are aware of an issue in Descript that caused playback failures from around 6:15am Eastern. At this time, functionality is fully restored and we are monitoring to ensure the system continues to be operational. Affected components Media Playback (Full outage)
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resolved Jul 14, 2026, 01:14 PM UTC
Status: Resolved This issue is now resolved. Affected components Media Playback (Operational)
Read the full incident report →
- Detected by Pingoru
- Jul 10, 2026, 06:44 PM UTC
- Resolved
- Jul 10, 2026, 06:44 PM UTC
- Duration
- —
Affected: AgentAgent API
Timeline · 3 updates
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investigating Jul 10, 2026, 06:00 PM UTC
Status: Investigating We have detected a problem with Underlord. At this time, API requests to Underlord agent may fail, and prompts sent to the Underlord agent in-app may fail with an error. We're working on finding the root cause and implementing a solution as soon as possible. Affected components Agent API (Full outage) Agent (Full outage)
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monitoring Jul 10, 2026, 06:30 PM UTC
Status: Monitoring Functionality is fully restored and we are monitoring to ensure the system continues to be operational. Affected components Agent API (Operational) Agent (Operational)
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resolved Jul 10, 2026, 06:44 PM UTC
Status: Resolved This issue is now resolved. Affected components Agent (Operational) Agent API (Operational)
Read the full incident report →
- Detected by Pingoru
- Jul 08, 2026, 07:39 PM UTC
- Resolved
- Jul 08, 2026, 07:39 PM UTC
- Duration
- —
Affected: Recorder
Timeline · 3 updates
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investigating Jul 08, 2026, 06:50 PM UTC
Status: Investigating Some users are receiving a “Recorder video failed to initialize assets” error when initiating recordings with both the Editor and Screen recorders. Affected components Recorder (Degraded performance)
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monitoring Jul 08, 2026, 07:07 PM UTC
Status: Monitoring Functionality is fully restored and we are monitoring to ensure the system continues to be operational. Affected components Recorder (Degraded performance)
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resolved Jul 08, 2026, 07:39 PM UTC
Status: Resolved This issue is now resolved. Affected components Recorder (Operational)
Read the full incident report →
- Detected by Pingoru
- Jun 18, 2026, 09:52 PM UTC
- Resolved
- Jun 18, 2026, 09:52 PM UTC
- Duration
- —
Affected: Live Collaboration/Project Sync
Timeline · 2 updates
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investigating Jun 18, 2026, 08:35 PM UTC
Status: Investigating Some users are seeing a collaborator sync issue where opening a project causes it to revert to an earlier version. We are currently investigating the underlying issue. Affected components Live Collaboration/Project Sync (Degraded performance)
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resolved Jun 18, 2026, 09:52 PM UTC
Status: Resolved The underlying cause of this issue has been resolved. Affected projects will not automatically restore to the correct version, but it is possible to manually restore the edits using the following steps: • In the Version History, look for an entry highlighted in yellow or red (around the failed merge) with a "Fix" button • Click "Fix" and use the option to open the ‘lost’ version in another tab • Copy/paste the missing content back into the current version If the highlighted entry does not contain the lost edits, work backward several versions to see if they appear, then follow the same steps to restore them Affected components Live Collaboration/Project Sync (Operational)
Read the full incident report →
- Detected by Pingoru
- Jun 18, 2026, 09:00 PM UTC
- Resolved
- Jun 18, 2026, 09:00 PM UTC
- Duration
- —
Affected: Rooms
Timeline · 3 updates
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investigating Jun 18, 2026, 08:28 PM UTC
Status: Investigating We have detected a problem preventing hosts and guests from joining Rooms sessions, and we are currently investigating Affected components Rooms (Full outage)
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monitoring Jun 18, 2026, 08:44 PM UTC
Status: Monitoring Functionality is fully restored and we are monitoring to ensure the system continues to be operational. Affected components Rooms (Full outage)
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resolved Jun 18, 2026, 09:00 PM UTC
Status: Resolved This issue is now resolved. Affected components Rooms (Operational)
Read the full incident report →
- Detected by Pingoru
- Jun 16, 2026, 11:43 PM UTC
- Resolved
- Jun 16, 2026, 11:43 PM UTC
- Duration
- —
Affected: Rooms
Timeline · 4 updates
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investigating Jun 16, 2026, 11:10 PM UTC
Status: Investigating We have detected a problem preventing users from being able to start and maintain successful Rooms sessions. We are investigating the underlying issue. Affected components Rooms (Full outage)
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investigating Jun 16, 2026, 11:15 PM UTC
Status: Investigating We have detected a problem with the upload of Rooms sessions and are investigating the underlying issue. Affected components Rooms (Full outage)
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monitoring Jun 16, 2026, 11:20 PM UTC
Status: Monitoring Functionality is fully restored and we are monitoring to ensure the system continues to be operational. Affected components Rooms (Full outage)
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resolved Jun 16, 2026, 11:43 PM UTC
Status: Resolved This issue is now resolved. Affected components Rooms (Operational)
Read the full incident report →
- Detected by Pingoru
- Jun 11, 2026, 05:40 PM UTC
- Resolved
- Jun 11, 2026, 05:40 PM UTC
- Duration
- —
Affected: Descript web linksExportIntegrations
Timeline · 3 updates
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investigating Jun 11, 2026, 04:47 PM UTC
Status: Investigating We are investigating an issue where publishing fails. We are actively investigating and will update as soon as we have more information. Affected components Integrations (Partial outage) Export (Partial outage) Descript web links (Partial outage)
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monitoring Jun 11, 2026, 04:55 PM UTC
Status: Monitoring Functionality is fully restored and we are monitoring to ensure the system continues to be operational. Affected components Integrations (Operational) Export (Operational) Descript web links (Operational)
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resolved Jun 11, 2026, 05:40 PM UTC
Status: Resolved This issue is now resolved. Affected components Export (Operational) Descript web links (Operational) Integrations (Operational)
Read the full incident report →
- Detected by Pingoru
- Jun 10, 2026, 08:44 PM UTC
- Resolved
- Jun 10, 2026, 08:44 PM UTC
- Duration
- —
Affected: Descript web linksExportIntegrations
Timeline · 3 updates
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investigating Jun 10, 2026, 08:29 PM UTC
Status: Investigating We have detected a problem causing some publishes to fail and are investigating the underlying issue. Affected components Integrations (Degraded performance) Export (Degraded performance) Descript web links (Degraded performance)
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monitoring Jun 10, 2026, 08:34 PM UTC
Status: Monitoring Functionality is fully restored and we are monitoring to ensure the system continues to be operational. Affected components Descript web links (Degraded performance) Integrations (Degraded performance) Export (Degraded performance)
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resolved Jun 10, 2026, 08:44 PM UTC
Status: Resolved This issue is now resolved. Affected components Integrations (Operational) Export (Operational) Descript web links (Operational)
Read the full incident report →
- Detected by Pingoru
- Jun 08, 2026, 07:34 PM UTC
- Resolved
- Jun 08, 2026, 07:34 PM UTC
- Duration
- —
Affected: Generated speech
Timeline · 3 updates
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investigating Jun 08, 2026, 05:12 PM UTC
Status: Investigating AI Speech is failing to generate for some stock speakers. We are currently investigating the root cause and working to resolve the issue as soon as possible. Affected components Generated speech (Degraded performance)
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monitoring Jun 08, 2026, 06:38 PM UTC
Status: Monitoring Functionality has recovered, and we are monitoring to ensure the system continues to be operational. Affected components Generated speech (Degraded performance)
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resolved Jun 08, 2026, 07:34 PM UTC
Status: Resolved This issue is now resolved. Affected components Generated speech (Operational)
Read the full incident report →
