Descript Outage History

Status: Investigating We have detected a problem where audio may not appear on the publish page and we are investigating the underlying issue. Affected components Descript web links (Degraded performance) Integrations (Degraded performance) Export (Degraded performance)

Status: Investigating Some users are seeing that attempts to generate AI Speech are failing (including text-to-speech with stock voices). We are currently investigating the root cause and are working to try and find a resolution. Affected components Generated speech (Degraded performance)

Status: Investigating We have detected a problem and are investigating the underlying issue.

Status: Investigating We have detected a problem and are investigating the underlying issue. Affected components Agent (Full outage)

Status: Investigating We have detected a problem that prevents some users from connecting to Rooms sessions. We have traced this back to a current Cloudflare outage, and will update as soon as possible. Affected components Rooms (Degraded performance)

Status: Investigating We have detected a problem with instability when starting recordings. At this time, it primarily seems to affect users who record from the Desktop application. The team is currently investigating. Affected components Recorder (Degraded performance)

Status: Investigating We have detected a problem and are investigating the underlying issue. Affected components Transcription (Full outage)

Status: Investigating We have detected an issue with publishing from Descript. We are actively investigating and will update as soon as we have more information. In the meantime as a workaround, we recommend using the export option "export option": https://help.descript.com/hc/en-us/articles/10255814959245-Export-a-video-or-GIF-locally to create a video file. Affected components Integrations (Partial outage) Export (Partial outage) Descript web links (Partial outage)

Status: Investigating We have detected a problem and are investigating the underlying issue. Affected components Desktop App (Degraded performance) Web App (Degraded performance)

Status: Investigating We have detected a problem with importing files via the Edit in Descript feature and are investigating the underlying issue. This may affect projects imported directly from Squadcast, as well as third party services. As a workaround, please download and upload the files manually. We will update as soon as we have more information. Affected components Import (Full outage)

Status: Investigating Currently investigating an issue that is preventing users from media playback within a project. We're currently investigating the issue and will post updates. Affected components Media Playback (Full outage)

Status: Investigating We have detected a problem and are investigating the underlying issue. Affected components Media Playback (Full outage)

Status: Investigating We have detected a problem with the playback of project files and are investigating the underlying issue. Affected components Media Playback (Degraded performance)

Status: Investigating We have detected a problem and are investigating the underlying issue. Affected components Media Playback (Full outage)

Status: Investigating Media Understanding is experiencing a partial performance degradation for newly uploaded files. This means that features which depend on media content analysis (such as layout pack application and Underlord) may not perform exactly as expected. We are investigating the underlying issue. Affected components File upload/sync (Degraded performance)

Status: Investigating The Media Classification process is not completing for new visual media uploads. Files are still being uploaded successfully into projects, but this can lead to issues when trying to process these assets with Underlord. Our team is currently investigating the underlying issue. Affected components File upload/sync (Degraded performance)

Status: Investigating We have detected an issue where publish attempts are stuck in the rendering phase for an extended period time. The team is currently investigating the issue. Affected components Integrations (Degraded performance) Descript web links (Degraded performance)

Status: Investigating We have detected a problem where transcription is failing for some users, and we're investigating the underlying issue. Affected components Transcription (Degraded performance)

Status: Investigating Some larger projects are becoming unresponsive for ~20 seconds after making simple edits. Not all projects are affected by this, and the edits are being synced to the cloud successfully. We are currently investigating the underlying issue. Affected components Editing (Degraded performance)

Status: Investigating We are aware of an issue affecting several AI-powered features, including voice generation and image generation. Some users may experience failures when using these features. Full List: • Many AI Tools, including Translation • Dall-E and GPT Image 1, Image Gen • Some TTS voices • Some core functionalities including language detection and autofilling layouts Our team has identified the root cause and is working on a fix. We will provide updates as the situation progresses. Please note that Agent Underlord is still operational, however the tools listed above may fail if called. Affected components Generated speech (Partial outage) Translate (Partial outage) Create clips and reels (Partial outage)

Status: Investigating We have detected a problem that results in a degradation of playback performance and publishing. We are currently investigating the underlying issue. Affected components Media Playback (Degraded performance) Integrations (Degraded performance) Export (Degraded performance) Descript web links (Degraded performance)

Status: Investigating We have detected a problem with the Remove filler words AI Tool and we are investigating the underlying issue. At this time you may encounter issues running Remove filler words. Affected components Cleanup (Degraded performance)

Status: Investigating We have detected a problem with the Remove filler words and Roomtone features. We are investigating the underlying issue and working on a solution. At this time you may encounter issues using these features. Affected components Cleanup (Degraded performance)

Status: Investigating We are currently aware of an issue where users are unable to downgrade their subscription to Free. The team is actively investigating the issue. Affected components Subscriptions (Partial outage)

Status: Investigating We have detected a problem with publish and are investigating the underlying issue. Affected components Integrations (Degraded performance) Export (Degraded performance) Descript web links (Degraded performance)

Status: Investigating We're currently investigating reports of slow performance across the Descript app and services. Our team is actively working to identify the root cause and restore normal performance as quickly as possible. Affected components Desktop App (Degraded performance) Web App (Degraded performance)