Descript Outage History

Status: Investigating We have detected an issue with uploads to the media library. Currently uploads are failing if uploaded to the root directory. As a workaround please create a folder within the media library and upload directly to that folder. If you have any questions please reach out to support. Affected components Import (Partial outage)

Status: Investigating We have detected an issue with Video Regenerate and are working to restore functionality. We will update here as soon as we have more information. Affected components Image generation (Full outage)

Status: Investigating We have detected a problem and are investigating the underlying issue. Affected components Image generation (Operational) Video Regenerate (Full outage)

Status: Investigating We have detected a problem and are investigating the underlying issue. As a workaround, many users have found success by using Replace File(https://help.descript.com/hc/en-us/articles/10165830016397-Replace-file) to re-upload the file. Affected components Media Playback (Degraded performance)

Status: Investigating The team has detected an issue with playback (freezing, stuttering, poor performance, artifacts, and related symptoms). We are currently investigating. Affected components Media Playback (Degraded performance)

Status: Investigating We have detected a problem and are investigating the underlying issue. Affected components Squadcast (Partial outage)

Status: Investigating We have detected a problem with Underlord. At this time, API requests to Underlord agent may fail, and prompts sent to the Underlord agent in-app may fail with an error. We're working on finding the root cause and implementing a solution as soon as possible. Affected components Agent API (Full outage) Agent (Full outage)

Status: Investigating Some users are receiving a “Recorder video failed to initialize assets” error when initiating recordings with both the Editor and Screen recorders. Affected components Recorder (Degraded performance)

Status: Investigating Some users are seeing a collaborator sync issue where opening a project causes it to revert to an earlier version. We are currently investigating the underlying issue. Affected components Live Collaboration/Project Sync (Degraded performance)

Status: Investigating We have detected a problem preventing hosts and guests from joining Rooms sessions, and we are currently investigating Affected components Rooms (Full outage)

Status: Investigating We have detected a problem preventing users from being able to start and maintain successful Rooms sessions. We are investigating the underlying issue. Affected components Rooms (Full outage)

Status: Investigating We have detected a problem with the upload of Rooms sessions and are investigating the underlying issue. Affected components Rooms (Full outage)

Status: Investigating We are investigating an issue where publishing fails. We are actively investigating and will update as soon as we have more information. Affected components Integrations (Partial outage) Export (Partial outage) Descript web links (Partial outage)

Status: Investigating We have detected a problem causing some publishes to fail and are investigating the underlying issue. Affected components Integrations (Degraded performance) Export (Degraded performance) Descript web links (Degraded performance)

Status: Investigating AI Speech is failing to generate for some stock speakers. We are currently investigating the root cause and working to resolve the issue as soon as possible. Affected components Generated speech (Degraded performance)

Status: Investigating When applying Create Clips, some users are receiving an error message that inaccurately states that the feature needs spoken content, even in compositions with enough dialogue. We are currently investigating the root cause and working to restore functionality. Affected components Create clips and reels (Partial outage)

Status: Investigating We have detected a problem with the main website and are investigating the underlying issue. At this time, web.descript.com "web.descript.com": http://web.descript.com appears to be functional. Affected components Web App (Partial outage)

Status: Investigating We have detected an issue with Speaker Detection and are investigating the underlying issue. Affected components Transcription (Partial outage)

Status: Investigating Some users have reported that captions and text elements are not rendering correctly and when exported. This may appear as a black box. We are actively investigating this issue and will update here as we find more information. Affected components Descript web links (Degraded performance) Integrations (Degraded performance) Export (Degraded performance)

Status: Investigating We have detected an issue where some users are encountering 400 errors when chatting with Agent Underlord. These errors appear to be intermittent and are occurring with multiple models selected. As a workaround, some users have reported success with clearing their cache and refreshing, please note however that this will start a new conversation/thread with Agent Underlord. We will update as soon as we have more information. Affected components Agent (Degraded performance)

Status: Investigating We have detected an issue with Descript.com "Descript.com": http://Descript.com and its sub pages. Please note, this does not affect web.descript.com "web.descript.com": http://web.descript.com, where users can log in and access their accounts and projects. App functionality is unaffected. We will update as soon as we have more information.

Status: Investigating We have detected a problem with connecting to the MCP and are investigating the underlying issue. Affected components MCP connector (Degraded performance)

Status: Investigating Stock media is unavailable due to an upstream provider’s scheduled maintenance. Full functionality should return once maintenance has completed

Status: Investigating We are currently aware of an issue where the play button spins after being clicked, causing delays in the playback of content. The team is currently investigating. Affected components Media Playback (Degraded performance)

Status: Investigating We are currently aware of an issue where the play button spins after being clicked, causing delays in the playback of content, with some effects also failing to apply to affected projects. The team is currently investigating. Affected components Media Playback (Degraded performance)

Status: Investigating We have detected a problem where audio may not appear on the publish page and we are investigating the underlying issue. Affected components Descript web links (Degraded performance) Integrations (Degraded performance) Export (Degraded performance)

Status: Investigating Some users are seeing that attempts to generate AI Speech are failing (including text-to-speech with stock voices). We are currently investigating the root cause and are working to try and find a resolution. Affected components Generated speech (Degraded performance)