Descript incident

Video files appear frozen or low FPS after import

Major Ongoing View vendor source →

Descript is currently experiencing a major incident affecting Media Playback, which began 2h ago. The vendor's full update timeline is below.

Started
Jul 22, 2026, 05:13 PM UTC
Resolved
Ongoing
Duration
● 2h 3m
Detected by Pingoru
Jul 22, 2026, 05:13 PM UTC

Affected components

Media Playback

Update timeline

  1. investigating Jul 22, 2026, 01:01 PM UTC

    Status: Investigating We have detected a problem and are investigating the underlying issue. As a workaround, many users have found success by using Replace File(https://help.descript.com/hc/en-us/articles/10165830016397-Replace-file) to re-upload the file. Affected components Media Playback (Degraded performance)

  2. identified Jul 22, 2026, 05:13 PM UTC

    Status: Identified We have identified the underlying issue and are working to restore functionality. Affected components Media Playback (Degraded performance)