Descript incident

Video files appear frozen or low FPS after import

Minor Resolved View vendor source →

Descript experienced a minor incident on July 22, 2026 affecting Media Playback, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jul 22, 2026, 09:46 PM UTC
Resolved
Jul 22, 2026, 09:46 PM UTC
Duration
—
Detected by Pingoru
Jul 22, 2026, 09:46 PM UTC

Affected components

Media Playback

Update timeline

  1. investigating Jul 22, 2026, 01:01 PM UTC

    Status: Investigating We have detected a problem and are investigating the underlying issue. As a workaround, many users have found success by using Replace File(https://help.descript.com/hc/en-us/articles/10165830016397-Replace-file) to re-upload the file. Affected components Media Playback (Degraded performance)

  2. identified Jul 22, 2026, 05:13 PM UTC

    Status: Identified We have identified the underlying issue and are working to restore functionality. Affected components Media Playback (Degraded performance)

  3. monitoring Jul 22, 2026, 09:07 PM UTC

    Status: Monitoring Functionality is fully restored and we are monitoring to ensure the system continues to be operational. Affected components Media Playback (Degraded performance)

  4. resolved Jul 22, 2026, 09:46 PM UTC

    Status: Resolved This issue is now resolved. Affected components Media Playback (Operational)