Descript experienced a minor incident on August 18, 2026 affecting Zendesk, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 18, 2026, 06:45 PM UTC
Status: Investigating We have reports that the help center is unavailable for some users. We are currently in the process of updating our support infrastructure. If this happens to you, please refresh your page and/or clear your browsers cache. We will update as soon as the update is complete. Affected components Zendesk (Degraded performance)
- monitoring Aug 18, 2026, 07:25 PM UTC
Status: Monitoring Functionality is fully restored and we are monitoring to ensure the system continues to be operational. If you are experiencing issues, please delete site data and close your browser completely and try again. Affected components Zendesk (Operational)
- resolved Aug 18, 2026, 09:25 PM UTC
Status: Resolved This issue is now resolved. Affected components Zendesk (Operational)