Descript Outage History

Status: Investigating We have detected a problem with the playback of project files and are investigating the underlying issue. Affected components Media Playback (Degraded performance)

Status: Investigating We have detected a problem and are investigating the underlying issue. Affected components Media Playback (Full outage)

Status: Investigating Media Understanding is experiencing a partial performance degradation for newly uploaded files. This means that features which depend on media content analysis (such as layout pack application and Underlord) may not perform exactly as expected. We are investigating the underlying issue. Affected components File upload/sync (Degraded performance)

Status: Investigating The Media Classification process is not completing for new visual media uploads. Files are still being uploaded successfully into projects, but this can lead to issues when trying to process these assets with Underlord. Our team is currently investigating the underlying issue. Affected components File upload/sync (Degraded performance)

Status: Investigating We have detected an issue where publish attempts are stuck in the rendering phase for an extended period time. The team is currently investigating the issue. Affected components Integrations (Degraded performance) Descript web links (Degraded performance)

Status: Investigating We have detected a problem where transcription is failing for some users, and we're investigating the underlying issue. Affected components Transcription (Degraded performance)

Status: Investigating Some larger projects are becoming unresponsive for ~20 seconds after making simple edits. Not all projects are affected by this, and the edits are being synced to the cloud successfully. We are currently investigating the underlying issue. Affected components Editing (Degraded performance)

Status: Investigating We are aware of an issue affecting several AI-powered features, including voice generation and image generation. Some users may experience failures when using these features. Full List: • Many AI Tools, including Translation • Dall-E and GPT Image 1, Image Gen • Some TTS voices • Some core functionalities including language detection and autofilling layouts Our team has identified the root cause and is working on a fix. We will provide updates as the situation progresses. Please note that Agent Underlord is still operational, however the tools listed above may fail if called. Affected components Generated speech (Partial outage) Translate (Partial outage) Create clips and reels (Partial outage)

Status: Investigating We have detected a problem that results in a degradation of playback performance and publishing. We are currently investigating the underlying issue. Affected components Media Playback (Degraded performance) Integrations (Degraded performance) Export (Degraded performance) Descript web links (Degraded performance)

Status: Investigating We have detected a problem with the Remove filler words AI Tool and we are investigating the underlying issue. At this time you may encounter issues running Remove filler words. Affected components Cleanup (Degraded performance)

Status: Investigating We have detected a problem with the Remove filler words and Roomtone features. We are investigating the underlying issue and working on a solution. At this time you may encounter issues using these features. Affected components Cleanup (Degraded performance)

Status: Investigating We are currently aware of an issue where users are unable to downgrade their subscription to Free. The team is actively investigating the issue. Affected components Subscriptions (Partial outage)

Status: Investigating We have detected a problem with publish and are investigating the underlying issue. Affected components Integrations (Degraded performance) Export (Degraded performance) Descript web links (Degraded performance)

Status: Investigating We're currently investigating reports of slow performance across the Descript app and services. Our team is actively working to identify the root cause and restore normal performance as quickly as possible. Affected components Desktop App (Degraded performance) Web App (Degraded performance)

Status: Investigating We have detected a problem affecting multiple services (including login and file sync), and are actively investigating the issue. Affected components Login (Partial outage) File upload/sync (Degraded performance) Desktop App (Partial outage) Web App (Partial outage)

Status: Investigating We have detected a problem and are investigating the underlying issue. Affected components Login (Full outage) File upload/sync (Full outage) Desktop App (Full outage) Web App (Full outage)

Status: Investigating We have detected a Live Collaboration problem where project changes are not populating in real time for other editors of the same project. This is only occurring for a very small number of projects, and all edits are still being saved to the cloud. We are currently investigating the root cause of this behavior. Affected components File upload/sync (Degraded performance)

Status: Investigating We have detected a problem and are investigating the underlying issue. Affected components File upload/sync (Degraded performance)

Status: Investigating We have detected a problem with the Video Regenerate feature and are investigating the underlying issue. Affected components Generated speech (Partial outage)