Deque had 40 outages in the last 2 years totaling 2295h 54m of downtime — averaging 1.6 incidents per month.
There were 40 Deque outages since August 21, 2024 totaling 2295h 54m of downtime. Each is summarised below — incident details, duration, and resolution information.
Version 8.8.2 was applied to all customers on versions 8.8.0 and 8.8.1. This patch fixed an issue where some pages were failing with proxy-related errors. No action is required to resolve the issue, and scans will run normally without this error going forward. Please feel free to reach out to [email protected] if you have any further questions.
The axe DevTools server is experiencing a high volume of requests which is temporarily impacting service availability on axe.deque.com. Our team is actively investigating and we will provide updates as more information becomes available.
We have resolved the issue with the DevTools server outage. It was the result of a slow internal API request that caused the outage when a new version of the axe DevTools browser extension was released. If you have any further questions, please reach out to the Deque Helpdesk.
axe Assistant was unavailable in Deque University for a brief period today due to an upstream incident with our AI provider. The issue was resolved shortly after and axe Assistant is now functioning normally. We apologize for any inconvenience caused. Please feel free to reach out to [email protected] if you have any further questions.
Between approximately 3:00 PM and 4:05 PM EDT, automated assessments in Intelligent Guided Tests were not completing, causing all elements to appear as "Pending Review." Users were still able to complete IGTs manually during this period. The issue was caused by an unexpected disruption with a third-party AI service provider. The provider has since restored service, and automated IGT assessments are now functioning normally. No action is required from users. We apologize for any inconvenience and are reviewing safeguards to reduce the impact of similar third-party disruptions in the future. For any questions or assistance, please reach out to us at [email protected].
We are aware that some users are experiencing login issues with the axe Mobile Android Analyzer application following a recent update. Our team has investigated and resolved the issue. Users should now be able to sign in successfully. If you continue to experience any issues, please contact our support team at [email protected].
Axe Assistant was reported as unavailable. The error message indicated an overloaded_error (HTTP 529), meaning Anthropic's servers were temporarily unable to process requests due to high traffic volume. This is a third-party (Anthropic) capacity issue and not related to Deque's configuration or the user's request. The recommended action is to retry the request, ideally with exponential backoff. The situation is being monitored and a developer has been contacted for further investigation.
Axe Assistant is now fully operational. The earlier disruption was caused by a temporary overload on Anthropic's API servers, which is a third-party dependency outside of Deque's control. The issue has been resolved on Anthropic's end and all services are functioning as expected. We apologize for any inconvenience caused.
Axe Assistant was reported as unavailable and users were experiencing errors. The root cause was identified as an outage on the Claude (Anthropic) side, as Axe Assistant relies on one of their AI models. The issue was external and outside Deque's control. Service was confirmed restored shortly after.
A subset of users have reported access errors when assigning subscriptions to users in the Axe Account Portal for Monitor, Reports, and Mobile. If you added a user to a subscription within the last 24 hours and the user has issues accessing this subscription, please remove the subscription from this user and add it again. We have deployed a fix to prevent this issue moving forward. For any further queries, please reach out to [email protected].
This incident has been resolved.
axe Reports / Team Access displays "No Teams found," despite Teams being configured in axe Account. axe Reports version 2.3.2. This issue is impacting all the SaaS customers, regardless of their server region, whether US or non-US.
The issue has been identified and a fix is being implemented.
Axe Reports 2.3.3 with the fix was released and confirmed working.
On December 26, 2025, dequeuniversity.com experienced an outage (Duration: 37 minutes). During this time, users were unable to access the site. The issue has been fully resolved, and the site is operating normally.
On January 23, 2026, dequeuniversity.com experienced an outage at 11:44:30 GMT+5:30 (Duration: 13m 2s). During this time, users were unable to access the site. The issue has been fully resolved, and the site is operating normally.
Some of the Deque University users may have experienced issues with accessing dequeuniversity.com over multiple brief windows today (5 - 15 minutes each). Our team is actively working on finding the root cause, and we will keep you posted on further updates. We apologize for any inconvenience caused. For any further queries, please reach us at [email protected].
We are continuing to experience intermittent issues with accessing dequeuniversity.com. Our team is actively investigating the root cause. We apologize for the ongoing inconvenience and will provide updates as we have more information. For any further queries, please reach out to us at [email protected].
Our team have deployed a fix, and we are currently monitoring the platform to ensure stability. We apologize for any inconvenience caused and will continue to monitor the situation closely. For any further queries, please reach out to us at [email protected].
This incident has been resolved.
Some users may have experienced slowness or timeouts accessing agora.dequecloud.com over multiple brief windows (1–8 minutes each) beginning April 10, 2026. We have implemented a fix and are actively monitoring the service. We apologize for any inconvenience caused. For any further queries, please reach us at [email protected].
Users may have experienced errors using the Remediate tool within Axe MCP server. A fix has been identified and deployed and we are monitoring. We believe the issue has been resolved.
This issue has been resolved. Remediate should be functioning as expected
Users may have experienced errors in accessing Axe DevTools Pro. We have deployed a fix and are now monitoring for stability.
The fix was deployed and validated - the service is running normally.
On March 31, 2025, dequeuniversity.com experienced an outage between 4:08 PM and 4:16 PM Eastern. During this time, users were unable to access the site. The issue has been fully resolved, and the site is operating normally. We apologize for any inconvenience and appreciate your patience. For any further queries, please reach out to [email protected].
We are currently investigating an outage affecting our chatbot features, including Axe Assistant for Teams and Slack. Users may experience errors or failed responses at this time. We are working to restore service as quickly as possible. For any questions or assistance, please reach out to us at [email protected].
We have resolved the issue affecting axe Assistant for Teams and Slack. Service is fully restored, and users should now be able to interact with these features as expected. We will continue to monitor the system to ensure ongoing stability.
This incident has been resolved. For any questions or assistance, please reach out to us at [email protected].
We are aware that some of our customers are currently experiencing difficulties accessing Deque products via SSO. Our engineering team is actively investigating and working on a resolution. We apologize for the inconvenience and will provide further updates as the situation progresses. For any questions or assistance, please reach out to us at [email protected].
We have identified a fix for the SSO login issues some customers experienced earlier today. We are currently testing the solution and, if successful, will roll it out to all impacted customers. We apologize for any disruption this may have caused. For any questions or further assistance, don't hesitate to get in touch with [email protected].
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
This incident has been resolved. For any questions or assistance, please reach out to us at [email protected].
We identified and resolved an issue affecting the Profile page on Deque University. Users were encountering a "page cannot be found" error (HTTP 404). The issue has been fully resolved, and the Profile page is now accessible. We apologize for any inconvenience. For any further queries, please reach out to [email protected].
We are currently investigating an issue that may be preventing the delivery of emails from Deque products hosted in our US region. This may affect delivery of new user provisioning invitation emails and other email notifications sent by our products. We are working on a mitigation and hope to have this resolved as soon as possible.
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
We have implemented a fix and the issue appears to be mitigated. We are continuing to monitor. Please contact Support with any issues.
This incident has been resolved.
Projects created after December 9, 2025 will experience issues with the Axe Developer Hub GitHub Action due to a known bug. Projects created before this date are unaffected. A fix is scheduled for release in mid-January 2026. For any further queries, please reach out to [email protected]
The fix has been deployed, and the issue is resolved now. For any further queries, please reach out to [email protected]
We are currently observing connectivity issues for users attempting to access Deque.com. This outage is caused by a service disruption with our WAF (Web Application Firewall) provider. We are actively monitoring the provider's recovery efforts and will post updates as services come back online. For any further questions or inquiries, please reach out to [email protected].
Services have been restored, and Deque.com is currently functioning as expected. We will continue to monitor the situation closely to ensure ongoing stability. For any further questions or inquiries, please reach out to [email protected].
This incident has been resolved.
A subset of customers using Private Cloud axe Reports may have received errors when attempting to access the product. This issue has now been resolved. For any further questions or inquiries, please reach out to [email protected].
We have identified performance degradation in loading projects within Axe Developer Hub. We have identified a fix and are preparing it for deployment.
A fix has been implemented and we have noticed immediate improvement. We will continue to monitor performance.
Performance has remained consistent; this incident is resolved.
From approximately 9:20 AM to 11:03 AM EST today, some users may have experienced bounce-backs when sending emails to Deque addresses. The issue was caused by a misconfiguration and has been fully resolved. All email services are now functioning normally. If you have any questions or need further help, please feel free to submit a request at support.deque.com. Note: If you sent emails during this incident that bounced, we request you to kindly resend those messages.