- Detected by Pingoru
- May 08, 2026, 12:29 AM UTC
- Resolved
- May 18, 2026, 03:54 PM UTC
- Duration
- 10d 15h
Timeline · 2 updates
-
monitoring May 08, 2026, 12:29 AM UTC
A subset of users have reported access errors when assigning subscriptions to users in the Axe Account Portal for Monitor, Reports, and Mobile. If you added a user to a subscription within the last 24 hours and the user has issues accessing this subscription, please remove the subscription from this user and add it again. We have deployed a fix to prevent this issue moving forward. For any further queries, please reach out to [email protected].
-
resolved May 18, 2026, 03:54 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 20, 2026, 03:16 PM UTC
- Resolved
- Dec 26, 2025, 06:30 AM UTC
- Duration
- —
Timeline · 1 update
-
resolved Apr 20, 2026, 03:16 PM UTC
On December 26, 2025, dequeuniversity.com experienced an outage (Duration: 37 minutes). During this time, users were unable to access the site. The issue has been fully resolved, and the site is operating normally.
Read the full incident report →
- Detected by Pingoru
- Apr 20, 2026, 02:57 PM UTC
- Resolved
- Jan 22, 2026, 07:30 PM UTC
- Duration
- —
Timeline · 1 update
-
resolved Apr 20, 2026, 02:57 PM UTC
On January 23, 2026, dequeuniversity.com experienced an outage at 11:44:30 GMT+5:30 (Duration: 13m 2s). During this time, users were unable to access the site. The issue has been fully resolved, and the site is operating normally.
Read the full incident report →
- Detected by Pingoru
- Apr 16, 2026, 02:22 PM UTC
- Resolved
- Apr 16, 2026, 08:41 PM UTC
- Duration
- 6h 19m
Affected: Deque University
Timeline · 4 updates
-
investigating Apr 16, 2026, 02:22 PM UTC
Some of the Deque University users may have experienced issues with accessing dequeuniversity.com over multiple brief windows today (5 - 15 minutes each). Our team is actively working on finding the root cause, and we will keep you posted on further updates. We apologize for any inconvenience caused. For any further queries, please reach us at [email protected].
-
investigating Apr 16, 2026, 04:02 PM UTC
We are continuing to experience intermittent issues with accessing dequeuniversity.com. Our team is actively investigating the root cause. We apologize for the ongoing inconvenience and will provide updates as we have more information. For any further queries, please reach out to us at [email protected].
-
monitoring Apr 16, 2026, 04:05 PM UTC
Our team have deployed a fix, and we are currently monitoring the platform to ensure stability. We apologize for any inconvenience caused and will continue to monitor the situation closely. For any further queries, please reach out to us at [email protected].
-
resolved Apr 16, 2026, 08:41 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 14, 2026, 07:14 PM UTC
- Resolved
- Apr 09, 2026, 08:30 PM UTC
- Duration
- —
Timeline · 1 update
-
resolved Apr 14, 2026, 07:14 PM UTC
Some users may have experienced slowness or timeouts accessing agora.dequecloud.com over multiple brief windows (1–8 minutes each) beginning April 10, 2026. We have implemented a fix and are actively monitoring the service. We apologize for any inconvenience caused. For any further queries, please reach us at [email protected].
Read the full incident report →
- Detected by Pingoru
- Apr 06, 2026, 04:42 PM UTC
- Resolved
- Apr 06, 2026, 06:18 PM UTC
- Duration
- 1h 36m
Affected: Axe Devtools Pro Server
Timeline · 2 updates
-
monitoring Apr 06, 2026, 04:42 PM UTC
Users may have experienced errors using the Remediate tool within Axe MCP server. A fix has been identified and deployed and we are monitoring. We believe the issue has been resolved.
-
resolved Apr 06, 2026, 06:18 PM UTC
This issue has been resolved. Remediate should be functioning as expected
Read the full incident report →
- Detected by Pingoru
- Apr 02, 2026, 07:07 PM UTC
- Resolved
- Apr 02, 2026, 07:22 PM UTC
- Duration
- 15m
Affected: Axe Devtools Pro Server
Timeline · 2 updates
-
monitoring Apr 02, 2026, 07:07 PM UTC
Users may have experienced errors in accessing Axe DevTools Pro. We have deployed a fix and are now monitoring for stability.
-
resolved Apr 02, 2026, 07:22 PM UTC
The fix was deployed and validated - the service is running normally.
Read the full incident report →
- Detected by Pingoru
- Mar 30, 2026, 09:00 PM UTC
- Resolved
- Mar 30, 2026, 10:30 AM UTC
- Duration
- —
Timeline · 1 update
-
resolved Mar 30, 2026, 09:00 PM UTC
On March 31, 2025, dequeuniversity.com experienced an outage between 4:08 PM and 4:16 PM Eastern. During this time, users were unable to access the site. The issue has been fully resolved, and the site is operating normally. We apologize for any inconvenience and appreciate your patience. For any further queries, please reach out to [email protected].
Read the full incident report →
- Detected by Pingoru
- Feb 19, 2026, 05:30 PM UTC
- Resolved
- Feb 24, 2026, 05:40 PM UTC
- Duration
- 5d
Timeline · 3 updates
-
investigating Feb 19, 2026, 05:30 PM UTC
We are currently investigating an outage affecting our chatbot features, including Axe Assistant for Teams and Slack. Users may experience errors or failed responses at this time. We are working to restore service as quickly as possible. For any questions or assistance, please reach out to us at [email protected].
-
identified Feb 23, 2026, 06:09 PM UTC
We have resolved the issue affecting axe Assistant for Teams and Slack. Service is fully restored, and users should now be able to interact with these features as expected. We will continue to monitor the system to ensure ongoing stability.
-
resolved Feb 24, 2026, 05:40 PM UTC
This incident has been resolved. For any questions or assistance, please reach out to us at [email protected].
Read the full incident report →
- Detected by Pingoru
- Feb 17, 2026, 02:31 PM UTC
- Resolved
- Feb 25, 2026, 10:15 AM UTC
- Duration
- 7d 19h
Affected: Deque Log-In Service (US)
Timeline · 5 updates
-
investigating Feb 17, 2026, 02:31 PM UTC
We are aware that some of our customers are currently experiencing difficulties accessing Deque products via SSO. Our engineering team is actively investigating and working on a resolution. We apologize for the inconvenience and will provide further updates as the situation progresses. For any questions or assistance, please reach out to us at [email protected].
-
identified Feb 17, 2026, 09:46 PM UTC
We have identified a fix for the SSO login issues some customers experienced earlier today. We are currently testing the solution and, if successful, will roll it out to all impacted customers. We apologize for any disruption this may have caused. For any questions or further assistance, don't hesitate to get in touch with [email protected].
-
identified Feb 19, 2026, 02:25 PM UTC
We are continuing to work on a fix for this issue.
-
identified Feb 25, 2026, 10:13 AM UTC
We are continuing to work on a fix for this issue.
-
resolved Feb 25, 2026, 10:15 AM UTC
This incident has been resolved. For any questions or assistance, please reach out to us at [email protected].
Read the full incident report →
- Detected by Pingoru
- Feb 10, 2026, 02:56 PM UTC
- Resolved
- Feb 10, 2026, 02:00 PM UTC
- Duration
- —
Timeline · 1 update
-
resolved Feb 10, 2026, 02:56 PM UTC
We identified and resolved an issue affecting the Profile page on Deque University. Users were encountering a "page cannot be found" error (HTTP 404). The issue has been fully resolved, and the Profile page is now accessible. We apologize for any inconvenience. For any further queries, please reach out to [email protected].
Read the full incident report →
- Detected by Pingoru
- Jan 26, 2026, 12:26 AM UTC
- Resolved
- Feb 05, 2026, 06:35 PM UTC
- Duration
- 10d 18h
Affected: Axe Devtools Pro ServerAxe MonitorAxe Auditor
Timeline · 5 updates
-
investigating Jan 26, 2026, 12:26 AM UTC
We are currently investigating an issue that may be preventing the delivery of emails from Deque products hosted in our US region. This may affect delivery of new user provisioning invitation emails and other email notifications sent by our products. We are working on a mitigation and hope to have this resolved as soon as possible.
-
identified Jan 26, 2026, 12:26 AM UTC
The issue has been identified and a fix is being implemented.
-
identified Jan 26, 2026, 04:14 AM UTC
We are continuing to work on a fix for this issue.
-
monitoring Jan 26, 2026, 04:17 AM UTC
We have implemented a fix and the issue appears to be mitigated. We are continuing to monitor. Please contact Support with any issues.
-
resolved Feb 05, 2026, 06:35 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 10, 2025, 02:45 PM UTC
- Resolved
- Jan 12, 2026, 02:57 PM UTC
- Duration
- 33d
Timeline · 2 updates
-
identified Dec 10, 2025, 02:45 PM UTC
Projects created after December 9, 2025 will experience issues with the Axe Developer Hub GitHub Action due to a known bug. Projects created before this date are unaffected. A fix is scheduled for release in mid-January 2026. For any further queries, please reach out to [email protected]
-
resolved Jan 12, 2026, 02:57 PM UTC
The fix has been deployed, and the issue is resolved now. For any further queries, please reach out to [email protected]
Read the full incident report →
- Detected by Pingoru
- Nov 18, 2025, 02:31 PM UTC
- Resolved
- Nov 18, 2025, 09:06 PM UTC
- Duration
- 6h 35m
Timeline · 3 updates
-
identified Nov 18, 2025, 02:31 PM UTC
We are currently observing connectivity issues for users attempting to access Deque.com. This outage is caused by a service disruption with our WAF (Web Application Firewall) provider. We are actively monitoring the provider's recovery efforts and will post updates as services come back online. For any further questions or inquiries, please reach out to [email protected].
-
monitoring Nov 18, 2025, 03:34 PM UTC
Services have been restored, and Deque.com is currently functioning as expected. We will continue to monitor the situation closely to ensure ongoing stability. For any further questions or inquiries, please reach out to [email protected].
-
resolved Nov 18, 2025, 09:06 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 14, 2025, 02:35 PM UTC
- Resolved
- Nov 13, 2025, 01:30 PM UTC
- Duration
- —
Timeline · 1 update
-
resolved Nov 14, 2025, 02:35 PM UTC
A subset of customers using Private Cloud axe Reports may have received errors when attempting to access the product. This issue has now been resolved. For any further questions or inquiries, please reach out to [email protected].
Read the full incident report →
- Detected by Pingoru
- Nov 04, 2025, 09:57 PM UTC
- Resolved
- Nov 05, 2025, 02:42 PM UTC
- Duration
- 16h 45m
Timeline · 3 updates
-
investigating Nov 04, 2025, 09:57 PM UTC
We have identified performance degradation in loading projects within Axe Developer Hub. We have identified a fix and are preparing it for deployment.
-
monitoring Nov 04, 2025, 10:12 PM UTC
A fix has been implemented and we have noticed immediate improvement. We will continue to monitor performance.
-
resolved Nov 05, 2025, 02:42 PM UTC
Performance has remained consistent; this incident is resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 23, 2025, 01:30 AM UTC
- Resolved
- Oct 23, 2025, 01:30 AM UTC
- Duration
- —
Timeline · 1 update
-
resolved Oct 22, 2025, 03:53 PM UTC
From approximately 9:20 AM to 11:03 AM EST today, some users may have experienced bounce-backs when sending emails to Deque addresses. The issue was caused by a misconfiguration and has been fully resolved. All email services are now functioning normally. If you have any questions or need further help, please feel free to submit a request at support.deque.com. Note: If you sent emails during this incident that bounced, we request you to kindly resend those messages.
Read the full incident report →
- Detected by Pingoru
- Oct 20, 2025, 06:39 PM UTC
- Resolved
- Oct 21, 2025, 06:05 PM UTC
- Duration
- 23h 26m
Affected: Deque Log-In Service (US)Assessment Services - AuditorDeque Log-In Service (EU)Deque Log-In Service (AU)Deque UniversityAssessment Services - MonitorAxe Reports (EU)Axe Reports (AU)Axe Devtools APIs RepositoryAxe Devtools Pro ServerAxe LinterAxe Reports (US)Axe Devtools MobileAxe Documentation SiteDeque File Transfer ServiceCustomer Support Help CenterAxe MonitorAxe AuditorAgora - agora.dequecloud.com
Timeline · 3 updates
-
identified Oct 20, 2025, 06:39 PM UTC
Some users are experiencing intermittent errors. This is due to the ongoing incident our public cloud provider is experiencing. We are monitoring for recovery.
-
monitoring Oct 20, 2025, 11:40 PM UTC
Our cloud provider has resolved the incident and we are now monitoring for stability. Please report any issues to [email protected]
-
resolved Oct 21, 2025, 06:05 PM UTC
The incident has been resolved for over 18 hours and we are no longer experiencing any errors.
Read the full incident report →
- Detected by Pingoru
- Sep 01, 2025, 05:11 PM UTC
- Resolved
- Sep 03, 2025, 02:43 PM UTC
- Duration
- 1d 21h
Affected: Axe Devtools Pro Server
Timeline · 3 updates
-
investigating Sep 01, 2025, 05:11 PM UTC
We have identified that a subset of Private Cloud DevTools customers is experiencing billing-related errors. Error: The page is not available for deploymens without billing service Our internal teams are actively investigating and working on a fix. Updates will be shared here as they become available.
-
monitoring Sep 02, 2025, 10:47 AM UTC
This issue was fixed as of September 1, 2025 (EST), and services are functioning as expected.
-
resolved Sep 03, 2025, 02:43 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 10, 2025, 10:08 PM UTC
- Resolved
- Jul 11, 2025, 06:47 PM UTC
- Duration
- 20h 39m
Affected: Axe Reports (US)
Timeline · 3 updates
-
investigating Jul 10, 2025, 10:08 PM UTC
For axe Monitor customers on version 7.5.5 or earlier, axe Reports has been unresponsive since approximately 12 PM EST on Thursday July 10, with users experiencing a static white screen when attempting to log in. axe Monitor scan data is continuing to send to axe Reports during this time, and your axe Monitor data will show in axe Reports once resolved. Deque staff is promptly working on a fix, and we apologize for any inconvenience this issue has caused. We will provide an update by 11AM ET.
-
identified Jul 11, 2025, 03:54 PM UTC
We've identified and tested a fix and will be deploying it in the coming hours. Next update 2PM.
-
resolved Jul 11, 2025, 06:47 PM UTC
The fix has been deployed and issue is resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 12, 2025, 07:06 PM UTC
- Resolved
- Jun 13, 2025, 01:18 PM UTC
- Duration
- 18h 12m
Affected: Axe Devtools Pro Server
Timeline · 2 updates
-
monitoring Jun 12, 2025, 07:06 PM UTC
We were experiencing intermittent reduced successful responses while executing new tests from the Axe Extension. The issue, which affected screenshot-dependent scans, has been mitigated as of 12:30 PM EST, and functionality has been restored. If you experienced scan failures earlier today, we recommend re-running those scans now, as the system is operating normally. We are actively monitoring the situation and taking necessary steps to prevent it from happening again. For any questions or support, feel free to reach out to [email protected].
-
resolved Jun 13, 2025, 01:18 PM UTC
A hotfix was successfully deployed to address the root cause of the issue. Monitoring confirms system stability, and no further customer impact has been observed. This incident is now considered resolved. Thank you for your patience. For any further questions or assistance, please contact [email protected].
Read the full incident report →
- Detected by Pingoru
- Apr 09, 2025, 10:51 PM UTC
- Resolved
- Apr 09, 2025, 10:51 PM UTC
- Duration
- —
Affected: Axe Monitor
Timeline · 1 update
-
resolved Apr 09, 2025, 10:51 PM UTC
An error in axe Monitor caused scans to exclude PDFs from scan results between April 1 at 12 AM EST, and April 9 at 10 AM EST. The issue has now been resolved, and scans are running as expected. If your scans did not have PDF settings enabled, your scan results were not impacted by this issue. This error may have generated inaccurate accessibility scores in axe Monitor and axe Reports during these dates. We urge you to re-run any scans that completed between April 1 at 12 AM EST and April 9 at 10 AM EST, and delete scan data in axe Reports that you do not want to keep. We apologize for any challenges caused by this error. Please reach out to [email protected] if we can assist you in any way.
Read the full incident report →
- Detected by Pingoru
- Mar 11, 2025, 05:28 AM UTC
- Resolved
- Mar 17, 2025, 02:02 PM UTC
- Duration
- 6d 8h
Affected: Deque University
Timeline · 2 updates
-
investigating Mar 11, 2025, 05:28 AM UTC
Deque University experienced an outage from 12:25:06 AM to 12:43 AM EST (3/10/2025). The service is now fully restored, and our team is currently investigating the exact root cause. We will provide further updates as more details become available. We apologize for any inconvenience and appreciate your patience. For any further queries, please reach out to [email protected].
-
resolved Mar 17, 2025, 02:02 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 24, 2025, 10:07 PM UTC
- Resolved
- Feb 24, 2025, 10:08 PM UTC
- Duration
- 1m
Timeline · 2 updates
-
investigating Feb 24, 2025, 10:07 PM UTC
This is not a real incident.
-
resolved Feb 24, 2025, 10:08 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 13, 2025, 01:10 PM UTC
- Resolved
- Jan 20, 2025, 01:52 PM UTC
- Duration
- 7d
Affected: Axe Monitor
Timeline · 2 updates
-
investigating Jan 13, 2025, 01:10 PM UTC
axe Monitor 8.0 scan data is intermittently not showing in axe Reports. The Deque team is currently working on a resolution.
-
resolved Jan 20, 2025, 01:52 PM UTC
This incident has been resolved.
Read the full incident report →
