Deque experienced a minor incident on July 10, 2025 affecting Axe Reports (US), lasting 20h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 10, 2025, 10:08 PM UTC
For axe Monitor customers on version 7.5.5 or earlier, axe Reports has been unresponsive since approximately 12 PM EST on Thursday July 10, with users experiencing a static white screen when attempting to log in. axe Monitor scan data is continuing to send to axe Reports during this time, and your axe Monitor data will show in axe Reports once resolved. Deque staff is promptly working on a fix, and we apologize for any inconvenience this issue has caused. We will provide an update by 11AM ET.
- identified Jul 11, 2025, 03:54 PM UTC
We've identified and tested a fix and will be deploying it in the coming hours. Next update 2PM.
- resolved Jul 11, 2025, 06:47 PM UTC
The fix has been deployed and issue is resolved.