Deque incident

axe DevTools | Subset of Private Cloud Customers Experiencing Billing Errors

Notice Resolved View vendor source →

Deque experienced a notice incident on September 1, 2025 affecting Axe Devtools Pro Server, lasting 1d 21h. The incident has been resolved; the full update timeline is below.

Started
Sep 01, 2025, 05:11 PM UTC
Resolved
Sep 03, 2025, 02:43 PM UTC
Duration
1d 21h
Detected by Pingoru
Sep 01, 2025, 05:11 PM UTC

Affected components

Axe Devtools Pro Server

Update timeline

  1. investigating Sep 01, 2025, 05:11 PM UTC

    We have identified that a subset of Private Cloud DevTools customers is experiencing billing-related errors. Error: The page is not available for deploymens without billing service Our internal teams are actively investigating and working on a fix. Updates will be shared here as they become available.

  2. monitoring Sep 02, 2025, 10:47 AM UTC

    This issue was fixed as of September 1, 2025 (EST), and services are functioning as expected.

  3. resolved Sep 03, 2025, 02:43 PM UTC

    This incident has been resolved.