Deque incident

axe Monitor | Important Notice on PDF Scans Completed April 1-9

Notice Resolved View vendor source →

Deque experienced a notice incident on April 9, 2025 affecting Axe Monitor, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 09, 2025, 10:51 PM UTC
Resolved
Apr 09, 2025, 10:51 PM UTC
Duration
—
Detected by Pingoru
Apr 09, 2025, 10:51 PM UTC

Affected components

Axe Monitor

Update timeline

  1. resolved Apr 09, 2025, 10:51 PM UTC

    An error in axe Monitor caused scans to exclude PDFs from scan results between April 1 at 12 AM EST, and April 9 at 10 AM EST. The issue has now been resolved, and scans are running as expected. If your scans did not have PDF settings enabled, your scan results were not impacted by this issue. This error may have generated inaccurate accessibility scores in axe Monitor and axe Reports during these dates. We urge you to re-run any scans that completed between April 1 at 12 AM EST and April 9 at 10 AM EST, and delete scan data in axe Reports that you do not want to keep. We apologize for any challenges caused by this error. Please reach out to [email protected] if we can assist you in any way.