Deepgram Voice AI Outage History

We identified a degradation affecting a subset of Flux streaming Speech-to-Text sessions, where connections terminated before returning a transcript. We've isolated it to specific degraded hosts and are mitigating.

We are currently observing elevated error rates from our downstream third-party provider, OpenAI specifically with the ChatGPT 4o model. Deepgram infrastructure, including our canaries, remains healthy.

We are currently observing elevated error rates from our downstream third-party provider, Google Gemini LLMs. Deepgram infrastructure, including our canaries, remains healthy; however, Voice Agent customers using bring-your-own (BYO) Gemini LLMs may experience degraded performance or intermittent failures on LLM think requests. We are monitoring the situation and tracking the provider’s status at https://aistudio.google.com/status. We will provide further updates as more information becomes available or if we observe broader impact.

A networking incident was identified which resulted in failed callbacks on STT PreRecorded API requests and TTS Batch requests. The issue also affected Voice Agent API sessions with LLM and TTS providers. We have identified a fix and are monitoring traffic. The source of the issue is being investigated.

There is an ongoing OpenAI outage that is affecting our Voice Agent. To avoid downtime, please define multiple LLM providers (https://developers.deepgram.com/docs/voice-agent-llm-models#using-multiple-llm-providers) in your Voice Agent configuration.

We are continuing to monitor this issue.

The issue has been identified and is being actively resolved.

The issue has been identified and a fix is being implemented.

A service degradation and partial outage began at approximately 16:44 UTC.

We're seeing elevated error rates (500 Internal Server Error) with OpenAI models in the Voice Agent API. Our team is actively investigating and communicating with OpenAI to find a path to resolution, and a path to mitigation in the short term. Our metrics show degraded service for 4o-mini, 4.1-mini, 4.1 nano, 4.1, and possibly other OpenAI models. We are continuing to monitor, investigate, and work with OpenAI to resolve. As a workaround, we recommend switching to a different model or provider.

We are continuing to see elevated error rates with OpenAI models in the Voice Agent API workflow. We have reached out and communicated with OpenAI to help resolve.

We are still continuing to see increased errors using the OpenAI models in the Voice Agent API workflow. We have reached out and communicated with OpenAI to help resolve.

We are still continuing to see increased errors using the OpenAI models in the Voice Agent API workflow. We have reached out and communicated with OpenAI to help resolve.