There were 10 Deepgram Voice AI outages since February 3, 2026 totaling 589h 0m of downtime. Each is summarised below — incident details, duration, and resolution information.
This impacted STT fetch requests, callbacks, and voice Agent third-party providers. API calls that proxy to the console were also returning 503s intermittently.
We are currently observing elevated error rates from our downstream third-party provider, Anthropic specifically with the Claude Sonnet 4.5 model. Deepgram infrastructure, including our canaries, remains healthy.
This incident has been resolved.
We are currently observing elevated error rates from our downstream third-party provider, Google Gemini LLMs. Deepgram infrastructure, including our canaries, remains healthy; however, Voice Agent customers using bring-your-own (BYO) Gemini LLMs may experience degraded performance or intermittent failures on LLM think requests. We are monitoring the situation and tracking the provider’s status at https://aistudio.google.com/status. We will provide further updates as more information becomes available or if we observe broader impact.
This incident has been resolved.
We are currently seeing elevated error rates from OpenAI models. To avoid downtime, please define multiple LLM providers (https://developers.deepgram.com/docs/voice-agent-llm-models#using-multiple-llm-providers) in your Voice Agent configuration.
We are continuing to investigate this issue.
This incident has been resolved.
A networking incident was identified which resulted in failed callbacks on STT PreRecorded API requests and TTS Batch requests. The issue also affected Voice Agent API sessions with LLM and TTS providers. We have identified a fix and are monitoring traffic. The source of the issue is being investigated.
A network infrastructure fix was implemented at 18:15 UTC and the behavior was immediately resolved. We are continuing to monitor carefully.
This incident has been resolved.
Between 15:16 and 15:32 UTC on March 25, 2026, we noticed an increased rate of API requests returning errors, including 403, 404, and 504 status codes. The issue has been identified and resolved.
There is an ongoing OpenAI outage that is affecting our Voice Agent. To avoid downtime, please define multiple LLM providers (https://developers.deepgram.com/docs/voice-agent-llm-models#using-multiple-llm-providers) in your Voice Agent configuration.
This incident has been resolved
There is an ongoing OpenAI outage that is affecting our Voice Agent. To avoid downtime, please define multiple LLM providers (https://developers.deepgram.com/docs/voice-agent-llm-models#using-multiple-llm-providers) in your Voice Agent configuration.
We are continuing to monitor this issue.
This incident has been resolved.
We are currently investigating an issue that results in increased Speech-to-Text result latency.
We are monitoring the issue.
This incident has been resolved.
A temporary issue during a Flux-related update caused intermittent SDK session errors. The issue was identified and resolved. 2:00 AM UTC - 13:45 UTC
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